CookinglifeReviews

: 2,258Good

4.36

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with Buyer Protection

certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,808 verified reviews in the last 12 months

2,258 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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(213)
 Verified review
11 months ago
Me senti enganada, comprei através do site, vivo em Portugal e a página veio automaticamente traduzida, e a tradução está mal, aparece escrito que o artigo é a panela de pressão e não a borracha. Fiz a reclamação e enviei o print da tela onde consta o erro de tradução, e recebi de resposta que me enviaram o que comprei, e que as panelas neste site custam 90€ Um verdadeiro horror, para algo que deviam de agradecer por eu ver tamanho erro.
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 Verified review
8 months ago
I purchased a Smeg coffee grinder online from Cooking Life in the Netherlands. I have no complaint about the product or the efficient delivery BUT I find that as I am in the UK, an EU model has no guarantee over here - Smeg UK will not accept an EU model for registration and therefore I have no warranty on the product if it goes wrong. I was not told about this when I purchased it so that is why I am giving Cooking Life such a low rating.
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 Verified review
7 months ago
This shop sent me a different item than I ordered. However, the shop will not refund me because they have not returned the item. But I can't get a refund because I haven't returned the item. But you said that you don't pay for the return shipping from outside the country. Who would be stupid enough to send back an item with a shipping cost higher than the refund? This has been the worst shopping experience I have ever had.
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 Verified review
11 months ago
The goods arrived on time, however they were damaged and not during the delivery. Both the case and the cutlery inside were marked. The knifes also looked to be different in colour. When requesting to send it back, I received an address label, but it will still cost me to send it back from the UK. Not impressed and be warned if buying from the UK as it will cost you to send anything back.
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 Verified review
10 months ago
I supposedly bought it on a website within the EU. However, it has been 7 days since my order has arrived. I asked and what's my surprise that it's stopped at customs and I'm certainly going to have to pay hefty customs fees!! I will never buy on this site again
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 Verified review
8 months ago 
The cups and saucers were much smaller than the ones I ordered. It took over a week to receive the goods after they had arrived in the UK. Very disappointed. Too much trouble to return the goods. Will not order from this company again.
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 Verified review
8 months ago
Our Tagine arrived broken
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 Verified review
7 months ago
I strongly do not recommend, they sell goods that they supposedly have, but not, the refund will of course take another 10 working days, what's the point? why someone sells goods that are not there (to this day it is in stock on the website). Why are the money that I pay with them in an instant and the return takes several days? support responds after a few days. I DO NOT RECOMMEND
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 Verified review
1 year ago 
Everything appeared to be going great then Hermes got hold of it and tried to deliver the package on a Saturday - we are closed on weekends. They website states they will try and redeliver the nest working day, the didn't, or the day after or the day after that - you get the picture. Now I can't get an answer from anyone to advise what the heck is going on?
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 Verified review
1 year ago
Still waiting on delivery of Le Creuset casserole pot. Tracked my order to find out why there has been a delay and apparently my parcel is 'a bit too big' to deliver and has been passed to a specialist delivery firm for delivery within 48 hours. That time has now passed and still no parcel. Hermes delivery tracking site has no up to date information.
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 Verified review
5 months ago
Plates arrived yesterday in large cardboard box which had been bashed in transit. Box not marked fragile. Plates wrapped in clingfilm and loosely surrounded by bubble wrap. It looks like they are all smashed or chipped. Really poor packing. Await comment from company regarding refund as don’t trust them to wrap and send again.
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 Verified review
9 months ago
Ordered a le Creuset casserole to my address in England. They sent it to Austria. I contacted them as soon as the order confirmation came through and they said they will contact the delivery company and get back to me. No one got back to me. Now they said they don’t know where the package is but they can’t issue a refund!!!
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Answer by Cookinglife
8 months ago
Our deepest apologies for the inconvenience in shipping your order. We have been in contact with our logistics provider and there was in fact a wrong address on the order form. There is currently an investigation to the location of your package. As soon it is located, our customer service team will take up further contact. Again, we are sorry for the misunderstanding and thank you for your patience.
 Verified review
10 months ago
When package arrived, the content was in pieces. You could hear broken glass inside. I'll add the package was not marked as fragile. Contacting cookinglife support got me a message "You can put your text here" and no response afterwards. Their phone number is barred. You can try your luck, maybe you'd be luckier than me.
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 Verified review
11 months ago
Very bad experience and poor comunication, I ser that was a mistake in the delivery adress, send in the same moment an email to made the correction, Without any answer. Answer was given after sending the order without any possibility to solve. At the moment I already pay another transport tax to try received the order
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 Verified review
7 months ago
10am Sat 11 December: Just received my 3 Dec order of 3 Le Creuset 2-Step bottle openers thrown loosely into a plastic bag. All 3 hard plastic containers are badly broken so it is now impossible for me to give these as Christmas presents, as I had planned. Appallingly careless packing - and service.
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 Verified review
5 months ago
I want to return my order because it is not suitable. I have not had a response to my email in three days. When I call the customer service line, it disconnects. I have tried to what's app them but no response and it's been an hour. Terrible customer service. Actually non existent.
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Answer by Cookinglife
5 months ago
Sorry to hear you are having trouble reaching out customer service team. I can assure you we are happy to help. Please inquire by following the link below and we will get back to you as soon as possible. https://cookinglife.eu/customer-service/
 Verified review
7 months ago
We received the order today (after 10 days), but we are really disappointed. We just get a lot of pieces of cake stand (as you see on the picture). I hope that we get another one in shortest time, in one piece (before the christmas, because is a christmas gift). Regards, Boštjan
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 Verified review
8 months ago
I send very clear question about the VAT policy since the buyer is an EU registered company. No response for my question nor was the VAT deducted from the prize. After receiving the purchase it turned out to be not working properly. Just sending an inquiry about this matter.
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 Verified review
7 months ago
I didn't accept the package because the glasses were broken. The broken glasses could be heard in the box. I didn't accept the box from the courier. I am disappointed, it was a gift for Christmas. I still want the glasses but whole this time. What to do in this case?
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Answer by Cookinglife
7 months ago
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
 Verified review
8 months ago
I’ve ordered three glasses and two of them came broken. They supposed to be a gift for my father who has a collection of beer glasses and sadly received only one of them. This was a result of a poor rapping and no info about fragile content in the box to delivery.
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