cookinglife.eu

Reviews:

Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team

What you state on website does not match with reality eg delayed items, no customer service response etc. I still do not know anything about my order as you do not reply

I didn’t get my order !

I was expecting to receive my order sooner and when I contacted Cookinglife about this I received no reply

13 items ordered - all advertised as having estimated delivery in 4-6 working days. After order placed, Cookinglife sent e-mail advising that "some" (unidentified) ordered items not in stock and I would have to await their receiving new stock from their supplier. Several weeks later situation remained the same. I phoned several times to inquire which items were available (3 out of 13) and asked that these be sent and the balance of the order rescinded.Subsequently I had to phone to request refund of my overpayment which Cookinglife did expedite. Cookinglife appears to be the only supplier of Frigoverre to eu residents. As I still need some items, on 12 June I placed a new order (524425) for 3 items advertised with estimated delivery 4-6 working days. Same outcome - Cookinglife sent e-mail claiming part or all of my order is not in stock and delivery must await their receiving new stock from their supplier. This appears to be how they run their business. If I fail to receive notice of shipment within two more weeks I will contact my bank to withhold payment for the new order until items have been received.

I still have not received my order or any response to my email enquiries

Just like my other order, total scam, no communication, no delivery, avoid avoid avoid

No communication, no delivery, nothing, i am waiting on my order way past the due date, i have tried every method of communication and if i didn't know any better I'd be sure this is a total scam.

My order has not yet arrived despite many emails saying it is ready for dispatch.

Please let me know when you will deliver my order, i have been waiting 3 weeks

Not yet delivered!

I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.

Failed to deliver my order and have not responded to all communications via email, telephone calls and WhatsUp. Absolutely horrible experience and non existent terrible customer service!

Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.

Man ar iespējas atrāk vajag saņemt savu pasūtījumu, bet Jūs neatbildat uz vēstulem un sms whatsappa

I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!

Since 12 may when I order and still waiting for the parcel, sent a few mails and whatsapp and did not get any reply

My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.

Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.