CookinglifeReviews

Ich warte seit dem 8.12 auf eine Bestellbestätigung per Email. Zuerst war es mir nicht möglich die Transaktion überhaupt abzuschließen, nach langen hin und her wurde das Problem auf der Homepage geklärt. Nun hab ich endlich bestellt, teilweise war die Ware zwischenzeitlich nicht mehr lieferbar, allerdings keine Bestätigung erhalten, die Gutscheine sind eingelöst und die Bestellung nicht auffindbar. Ein Kunden Konto gibt es nicht, warum auch, sowas ist völlig überbewertet, wenn man ein fachlich kompetentes Serviceteam im Haus hat….dann könnte ich nämlich selbst nachschauen und müsste mich nicht auf den Service verlassen, den hier ist man dann scheinbar verlassen und fühlt sich auch noch richtig dämlich. Am Freitag 10.12 haben sie dann meine Bestellung angeblich doch gefunden und mir zugesichert das ich die gewünschte Bestätigung via email bekomme. Tja heute ist Montag bekommen hab ich nichts, sie meinte so eine email dauert…ein Bild vom Mars zur Erde schicken dauert 11 min und 22 sec, Ihr schafft es in fünf Tagen keine Bestellbestätigung von Aachen nach Oberösterreich zu schicken. Ich bestelle sehr viel online, diese Erfahrung ist jedoch einzigartig und wird es auch sicherlich bleiben. Ich hoffe ich bekomme meine bezahlte Ware, idealerweise auch noch heil geliefert….sonst werden wir hier weitere Schritte einleiten! Jetzt haben sie mir eine email geschickt, die Ware wurde versendet. Allerdings mit Ware die ich nicht bestellt hab und 18 € weniger als mein bezahlter Bestellwert. Unfassbar das man so unglaublich Unfähigkeit und inkompetent ist. Bin gespannt wie es weitergeht, wenn das nichts wird werde ich Anzeige wegen Betrug stellen

I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.

The package with the SMEG toaster I bought in 5 November never reached my address in Paris or the relay mentioned in the delivery tracker. I was at the relay location you indicated in the tracker and they informed me that they do not work with Colis Prive so it would be impossible to receive there a delivery sent by Colis Prive. In 6th December i informed you i didnt want to wait more time and asked for a refund. Since then i sent several emails to know when i will receive my money back and the answers are not enough clear. Something related with the fact that you cannot returm money until you do not receive the product back in your warehouses. I cannot accept this procedure because as a client, i dont have any control or responsability on the delivery process.I just know that i paid for a procuct that was supposed to be at my adress 7 days later and now after 51 days later i didnt receive the product, i didnt have my money back and i dont know when i will receive it. This is inadmissible !!!!!

They sent me other products than the ones I ordered, in the first parcel. I asked them to replace them and they offered me a 25% discount on the value. Basically, they forced me to pay for something I didn't need to be in their favor. In the second package, a product was sent broken, because I did not find any shards in the package. So Cookinglife sells junk! For two weeks, they didn't respond to my emails, so I filed a complaint with PayPal. An employee of Cookinglife asked me to submit a refund request to them on the site, although I had done so since January 10th. I accuse them of fraud and violation of EU law in online commerce. If Cookinglife do not pay back quickly, I will report it to the European Consumer Center. This company must be legal or disbanded. It has nothing to do with the European free market!

They sent me other products than the ones I ordered, in the first parcel. I asked them to replace them and they offered me a 25% discount on the value. Basically, they forced me to pay for something I didn't need to be in their favor. In the second package, a product was sent broken, because I did not find any shards in the package. So Cookinglife sells junk! For two weeks, they didn't respond to my emails, so I filed a complaint with PayPal. An employee of Cookinglife asked me to submit a refund request to them on the site, although I had done so since January 10th. I accuse them of fraud and violation of EU law in online commerce. If Cookinglife do not pay back quickly, I will report it to the European Consumer Center. This company must be legal or disbanded. It has nothing to do with the European free market!

It may have been a major confusion with my order, I did not get all the beer glasses that were on the list, instead arrive some glasses i did not order, and also one of the glasses came broken. This are the items that are missing: - La Trappe Beer Glass Chalice 250 ml - Leffe Beer Glass 250 ml - Heineken Beer Glass Vase 250 ml - Brand Beer Glass Diamond On Foot 250 ml - Paulaner Beer Glass Weizen 500 ml - Affligem Beer Glass 300 ml - La Chouffe Beer Glass 330 ml - Brugse Zot Beer Glass 330 ml And the "Hertog Jan Beer Glass Weizen 500 m" came broken.´ I hope you are able to fix this as soon as possible, and please pay attention and be more carefull next time. Best regards, João Gomes

Service from Cooking life was good, but choosing to work with Hermes delivery service in the UK is a poor choice. First order that was delivered contained smashed glasses, courier could get away quick enough after delivering it to my front door, I soon discovered why. Second delivery has been with local depot for three days and still not delivered. I can’t even speak to the depot as the sender has to this. Please change your UK courier to someone more reliable

The reason I gave 1 star was to rate I received the order. However, to my disappointment, the order was wrong and damaged I have emailed the info address twice. Once to notify them that my order was damaged and items were missing and the second time was to notify them that I would write a review if they continued to ignore my emails. I would like an email from cooking to let me know when I will receive the rest of my order and the missing items.

Me senti enganada, comprei através do site, vivo em Portugal e a página veio automaticamente traduzida, e a tradução está mal, aparece escrito que o artigo é a panela de pressão e não a borracha. Fiz a reclamação e enviei o print da tela onde consta o erro de tradução, e recebi de resposta que me enviaram o que comprei, e que as panelas neste site custam 90€ Um verdadeiro horror, para algo que deviam de agradecer por eu ver tamanho erro.

I purchased a Smeg coffee grinder online from Cooking Life in the Netherlands. I have no complaint about the product or the efficient delivery BUT I find that as I am in the UK, an EU model has no guarantee over here - Smeg UK will not accept an EU model for registration and therefore I have no warranty on the product if it goes wrong. I was not told about this when I purchased it so that is why I am giving Cooking Life such a low rating.

This shop sent me a different item than I ordered. However, the shop will not refund me because they have not returned the item. But I can't get a refund because I haven't returned the item. But you said that you don't pay for the return shipping from outside the country. Who would be stupid enough to send back an item with a shipping cost higher than the refund? This has been the worst shopping experience I have ever had.

The goods arrived on time, however they were damaged and not during the delivery. Both the case and the cutlery inside were marked. The knifes also looked to be different in colour. When requesting to send it back, I received an address label, but it will still cost me to send it back from the UK. Not impressed and be warned if buying from the UK as it will cost you to send anything back.

I supposedly bought it on a website within the EU. However, it has been 7 days since my order has arrived. I asked and what's my surprise that it's stopped at customs and I'm certainly going to have to pay hefty customs fees!! I will never buy on this site again

The cups and saucers were much smaller than the ones I ordered. It took over a week to receive the goods after they had arrived in the UK. Very disappointed. Too much trouble to return the goods. Will not order from this company again.

Our Tagine arrived broken

I strongly do not recommend, they sell goods that they supposedly have, but not, the refund will of course take another 10 working days, what's the point? why someone sells goods that are not there (to this day it is in stock on the website). Why are the money that I pay with them in an instant and the return takes several days? support responds after a few days. I DO NOT RECOMMEND

The order was processed quickly and came quickly but they delivered the package to a pick up point far from my home in the center of Gothenburg. It was difficult to reach walking or by public transportation and I don't have a car. There was a pick up point just down my street only a 6 minute walk or directly on public transportation but the didn't choose that one.

Everything appeared to be going great then Hermes got hold of it and tried to deliver the package on a Saturday - we are closed on weekends. They website states they will try and redeliver the nest working day, the didn't, or the day after or the day after that - you get the picture. Now I can't get an answer from anyone to advise what the heck is going on?

Still waiting on delivery of Le Creuset casserole pot. Tracked my order to find out why there has been a delay and apparently my parcel is 'a bit too big' to deliver and has been passed to a specialist delivery firm for delivery within 48 hours. That time has now passed and still no parcel. Hermes delivery tracking site has no up to date information.

The knife was poorly packaged to travel such a distance leaving the package dented. There were THREE people at home. The courier didn't knock the door, choosing to leave it in the open porch for anyone to steal. As it was a knife (costing £80!). he should have asked for proof of age, but didn't because he couldn't be bothered to knock the door!!