Englishman living in England
First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00.
Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to.
Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints.
Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review
7 months ago
The product is still packaged but looks fine and was packaged well. I was well informed at all times but my address was messed up. I contacted the company who did indeed amend my address but not in time for the courier company’s delivery. On the morning of my delivery I saw another different address which I presume the courier company guessed from the botched original one. Delivery was sent on time but to this new address. Luckily I was able to hot foot it the the said house and got my parcel ( they had opened it but all was ok) due to the fact there was a picture and location map of the delivery. So well done the delivery company for that. It was a little stressful hence the three stars. Plus if the parcel had been taken in and the products thought desirable I might not have seen it given back to me.
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(209)
Verified review
7 months ago
I have not received my order which according to previous emails was 294965 tracking order C00047ONL20244292101 Fedex tracking says they have no record
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Answer by Cookinglife
7 months ago
Sorry to hear you are experiencing delays in fulfilling your order. Please reach out to us at info@cookinglife.eu, we are looking forward to helping you as quickly as possible!
Verified review
8 months ago
The order did not arhive even after 11 dans !
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8 months ago
Item arrived broken.
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Answer by Cookinglife
7 months ago
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
Verified review
8 months ago
The two Le Cruset mugs I ordered came very loosely wrapped together in bubble wrap in a large box, they had banged off one another and the handle was broken off one. I'm not willing to go to the trouble of returning it but I would not order from this site again.
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Answer by Cookinglife
7 months ago
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
Verified review
8 months ago
Bought a toaster 7 days ago and still waiting......so I'm afraid I can't rate the item but yes the customers service..
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8 months ago
I send very clear question about the VAT policy since the buyer is an EU registered company. No response for my question nor was the VAT deducted from the prize.
After receiving the purchase it turned out to be not working properly. Just sending an inquiry about this matter.
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8 months ago
I still have not received my package!!!!! order 376055 It has been well over a week -- I have emailed support and called the 2nd delivery company that it was sent to --- still no status! no delivery date! this is terrible
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8 months ago
Recieved the wrong items after a week waiting
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8 months ago
Not arrived yet
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8 months ago
Never get my items
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8 months ago
My package was not delivered two days the courier is messing me about
The cups and saucers were much smaller than the ones I ordered. It took over a week to receive the goods after they had arrived in the UK. Very disappointed. Too much trouble to return the goods. Will not order from this company again.
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8 months ago
I have not had the item delivered as yet. I am to refuse to accept the item when it finally arrives as I wish to receive a refund
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8 months ago
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8 months ago
Get in contact with me and let me know when and if I will be receiving my order , I have contacted my credit card company to advise them of possible fraud
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8 months ago
I still haven't received my Patisse Cupcake Storage Box. My order was 281168. So to be honest, giving one star is rather generous when I paid but didn't receive the item.
Would you please confirm that it will soon be on its way.
Thank you
Eileen Beechinor
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8 months ago
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8 months ago
My experience is that my goods arrived smashed to pieces and I am horrified and angry about the way they were NOT packed fit fir transport
All I want now is a refund you can certainly improve by getting packers that know their job and do it properly
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