CookinglifeReviews

: 2,260Good

4.35

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with Buyer Protection

certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,798 verified reviews in the last 12 months

2,260 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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 Verified review
7 months ago
10am Sat 11 December: Just received my 3 Dec order of 3 Le Creuset 2-Step bottle openers thrown loosely into a plastic bag. All 3 hard plastic containers are badly broken so it is now impossible for me to give these as Christmas presents, as I had planned. Appallingly careless packing - and service.
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 Verified review
5 months ago
I want to return my order because it is not suitable. I have not had a response to my email in three days. When I call the customer service line, it disconnects. I have tried to what's app them but no response and it's been an hour. Terrible customer service. Actually non existent.
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Answer by Cookinglife
5 months ago
Sorry to hear you are having trouble reaching out customer service team. I can assure you we are happy to help. Please inquire by following the link below and we will get back to you as soon as possible. https://cookinglife.eu/customer-service/
 Verified review
7 months ago
We received the order today (after 10 days), but we are really disappointed. We just get a lot of pieces of cake stand (as you see on the picture). I hope that we get another one in shortest time, in one piece (before the christmas, because is a christmas gift). Regards, Boštjan
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 Verified review
8 months ago
I send very clear question about the VAT policy since the buyer is an EU registered company. No response for my question nor was the VAT deducted from the prize. After receiving the purchase it turned out to be not working properly. Just sending an inquiry about this matter.
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 Verified review
7 months ago
I didn't accept the package because the glasses were broken. The broken glasses could be heard in the box. I didn't accept the box from the courier. I am disappointed, it was a gift for Christmas. I still want the glasses but whole this time. What to do in this case?
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Answer by Cookinglife
7 months ago
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
 Verified review
8 months ago
I’ve ordered three glasses and two of them came broken. They supposed to be a gift for my father who has a collection of beer glasses and sadly received only one of them. This was a result of a poor rapping and no info about fragile content in the box to delivery.
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 Verified review
8 months ago
The two Le Cruset mugs I ordered came very loosely wrapped together in bubble wrap in a large box, they had banged off one another and the handle was broken off one. I'm not willing to go to the trouble of returning it but I would not order from this site again.
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Answer by Cookinglife
7 months ago
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
 Verified review
8 months ago
I still haven't received my Patisse Cupcake Storage Box. My order was 281168. So to be honest, giving one star is rather generous when I paid but didn't receive the item. Would you please confirm that it will soon be on its way. Thank you Eileen Beechinor
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 Verified review
8 months ago
My experience is that my goods arrived smashed to pieces and I am horrified and angry about the way they were NOT packed fit fir transport All I want now is a refund you can certainly improve by getting packers that know their job and do it properly
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 Verified review
1 year ago
The first attempt of purchase hasn’t work. The second one we’re waiting once there is 1 item out of stock (which is not during the purchasing process). And also nothing was said about it, which item, if we could change for other color or model and on.
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 Verified review
1 year ago
When I received order 4 pieces were missing. When I received the missing 4 pieces one of the plates were chipped. So 3 plus weeks later and I still don’t have my full order as waiting for a replacement plate. Not very happy. Poorly packed and picked
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 Verified review
7 months ago
The crockery arrived broken, their returns site did not work, it is a total nightmare, once I did manage to get in contact they offered me a refund on the damaged items, what good is an incomplete set, absolutely appalling, definitely one to avoid.
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Answer by Cookinglife
7 months ago
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
 Verified review
7 months ago
Haven't received ordered. Those replying on the what's app messaging have been no help. No tracking info available since 20th Dec. It was suppose to be a Christmas present and when I ordered it said it would be here in time for Christmas.
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Answer by Cookinglife
6 months ago
Our deepest apologies for your unfortunate experience! Please reach out to our customer service team at info@cookinglife.eu, we are happy to help!
 Verified review
9 months ago
Very disappointed. Was a good price for Le Creuset Kettle and delivery was very prompt from EU. However, the kettle is damaged. Not going to go to the trouble of trying to send back. Enamel is chipped at the bottom as per photographs.
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Answer by Cookinglife
9 months ago
Dear Karen, We are deeply sorry that our fulfillment process did not serve up to our standards. We offer free returns and can replace your product, if you would like. Please contact our customer service team at https://cookinglife.eu/returns/
 Verified review
1 year ago
Good products, but super bad logistics, took one week to reach final destination. Was in the Netherlands in 4 days, when I tracked the package. Ordered at the same time a package from Spain, reached final destination in 22 hours.
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 Verified review
8 months ago
I still have not received my package!!!!! order 376055 It has been well over a week -- I have emailed support and called the 2nd delivery company that it was sent to --- still no status! no delivery date! this is terrible
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 Verified review
1 month ago
Package arrived today with 2 items smashed beyond use and 2 with damage to packing (boxes) rendering them unusable as gifts. Very disappointing as I have used Cookinglife before and items always arrived in good condition.
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Answer by Cookinglife
1 month ago
How unfortunate to hear that your order arrived with damage! Fortunately, there is an easy solution. Please reach out to our customer service team at info@cookinglife.eu as soon as possible so we can help you efficiently.
 Verified review
9 months ago
I was so exsiting to come home and see my parcel , but I cant explain how sad I was when it not was working and even one star is to much for this dissapointment , would really appreciated if I will have back my money :(
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 Verified review
1 year ago
COMMANDE UN MARCATO ATLAS 150 WELLNESS GREEN ;RECU UN MARCATO ATLAS 150 GREEN ca n est pas un WELLNEES .JE DEMANDE A ETRE INDEMNISE VU VOS FAUSES VENTES. dabihaberroubache1gmail.com ordre:3836721 DATE27/07/2021 .CL5166
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 Verified review
5 months ago
I will be returning this item. Very poor quality. Does not have a continuous smooth movement. Keeps jamming. and on close inspection some of the blades look slightly bent. Very difficult to operate. A horrible whisk!!!
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Answer by Cookinglife
5 months ago
How unfortunate to hear that you are unsatisfied with your purchase. Please reach out to info@cookinglife.eu and we are happy to work towards a solution with you.