cookinglife.eu- Logo - reviews

cookinglife.eu
Reviews:

471 reviews in the last 12 months3,179 total reviews  

3.83
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: May 25, 2020
The Trustmark indicates trustworthy online retailers.
cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for cookinglife.eu

Sort by  
Latest first
Dec 23, 2023
 Verified review
Efficient tracking service well adhered to and parcel arrived exactly when promised
Report review
Answer by cookinglife.eu
Dec 28, 2023
Dear Martin, Thank you for your wonderful review! We"re delighted to hear that you were satisfied with our tracking service and the timely delivery of your order. We hope you enjoy using your Alessi Toaster! If you have any other questions or need further assistance, feel free to ask. Kind regards, Team Cookinglife
Dec 21, 2023
 Verified review
I was nervous ordering from a European country for a uk delivery. Very impressed the item as dispatched the same day and arrived within 5 day. Well done.
Report review
Answer by cookinglife.eu
Dec 22, 2023
Best Kay, Thanks for your fantastic review! We"re thrilled to hear that you had a positive experience and that your Cosy & Trendy Fondue Set arrived timely. Enjoy your fun and tasty fondue nights! Should you need anything else, feel free to reach out. We"re here to help! Kind regards, Team Cookinglife
Dec 21, 2023
 Verified review
Quick drlivery
Report review
Answer by cookinglife.eu
Dec 22, 2023
Dear Siobhan, Thanks for your lovely review! We"re glad to hear that your SMEG Mini Water Kettle arrived in a jiffy. Enjoy brewing up your favourite hot drinks with it! If you have any other questions or need further assistance in the kitchen, don"t hesitate to drop us a line. Kind regards, Team Cookinglife
Dec 20, 2023
 Verified review
Report review
Answer by cookinglife.eu
Dec 23, 2023
Dear Christine Metzger, Thank you for your review. We have informed you via email about the current status of your order. We look forward to hearing from you and wish you happy holidays :) Kind regards, Team Cookinglife
Dec 20, 2023
 Verified review
The order arrived quickly, however, contact with the customer was not informative.
Report review
Answer by cookinglife.eu
Dec 22, 2023
Dear Carlos, We appreciate your feedback and we"re sorry to hear that you weren"t happy with the level of communication. We"re always striving to improve our services. In the future, if you have questions about your order, don"t hesitate to reach out. We"re here to help! Kind regards, Team Cookinglife
Dec 19, 2023
 Verified review
Report review
Answer by cookinglife.eu
Dec 23, 2023
Dear Fabiana, Thanks for your 5-star rating! We"re thrilled to see that you"re happy with our service. Enjoy your Cookinglife Beer Glasses Basic 500 ml - 6 pieces. If there"s anything else we can help you with, feel free to ask. With kind regards, Team Cookinglife
Dec 19, 2023
 Verified review

Very happy

Was a bit worried after reading the reviews, but delivered in 7 days, no damage and exactly as described. Packaged really well.
Report review
Answer by cookinglife.eu
Dec 22, 2023
Dear Belinda, Great to hear that you"re pleased with your experience and that your Villa d"Este Serviesset Acquerello 18-Delig arrived safe and sound! We always strive to provide the best service and we"re thrilled that we could meet your expectations. Thank you for your lovely review, enjoy creating delicious meals with your new dinnerware set! We wish you happy holidays🎄  Met vriendelijke groet, Team Cookinglife
Dec 19, 2023
 Verified review
product arrived with visible scratches, seems like a returned and resealed product. very disappointed to receive a defective product so near christmas with no time to receive a replacement
Report review
Answer by cookinglife.eu
Dec 22, 2023
Dear Radu, Oh dear, that"s not what we like to hear! We"re really sorry to learn that you"ve received a scratched product. Despite our best efforts to ensure all our products reach you in perfect condition, it seems we"ve missed the mark in this case. Would you mind sending us some pictures of the scratches? This will help us understand what happened and take the necessary steps to make it right. You can use this link to report the damage and upload the photos: https://cookinglife.returnless.com/en with your e-mailadres & ordernumber. We understand that the timing is not ideal, especially with Christmas just around the corner, and we truly apologize for the inconvenience. As soon as we receive your pictures, we"ll do our best to sort this out as quickly as possible. Kind regards, Team Cookinglife
Dec 18, 2023
 Verified review
Report review
Answer by cookinglife.eu
Dec 22, 2023
Beste De Moor Totaal, Dank je wel voor de geweldige 5 sterren review. We zijn blij dat je zo tevreden bent en hopen dat we je in de toekomst opnieuw van dienst kunnen zijn. Fijne feestdagen toegewenst! 🎅️ Met vriendelijke groet, Team Cookinglife
Dec 17, 2023
 Verified review
Have not received one item yet ,so it is a bit early to ask for a review.
Report review
Answer by cookinglife.eu
Dec 22, 2023
Dear Joke Reumerman, Thank you for your review. Annoyed to hear you haven"t received your order yet! Our apologies for this. We have provided you with an update regarding your order via email. We look forward to hearing from you! Kind regards, Team Cookinglife
Dec 15, 2023
 Verified review
Product supposed to be on stock - delivery within 5-7 days. It takes them 15 days.
Report review
Answer by cookinglife.eu
Dec 16, 2023
Dear Jan, Our sincere apologies for the delay in the delivery of your Le Creuset Whistling Kettle. We understand how important it is to receive your order on time and we are sorry that we were unable to provide this. Nevertheless, we hope you will experience much joy from the beautiful Le Creuset Whistling Kettle Tradition Cherry Red! We hope this beautiful acquisition will fill your days with warm moments and delicious brews. If there is anything we can help with or if you have any questions, please let us know. Once again, our sincere apologies for the delay. We greatly appreciate your patience and hope it will not affect your experience. Enjoy your new acquisition! Kind regards, Team Cookinglife
Dec 15, 2023
 Verified review
Uitstekend!
Report review
Answer by cookinglife.eu
Dec 16, 2023
Beste klant, Bedankt voor jouw positieve beoordeling! Wat fijn om te horen dat je een fijne ervaring hebt gehad met onze service. Geniet van de betoverende sfeer met de Alessi Kerststal en zijn bijbehorende figuren. Moge deze toevoeging aan je kerstviering een bron van vreugde en betekenis zijn tijdens deze feestelijke dagen. Met vriendelijke groet, Team Cookinglife
Dec 13, 2023
 Verified review
I ordered a set of cutlery. When ordering, they immediately took money from the card and sent a letter that the goods were not available. Almost 20 days have passed and the money has not yet been returned. I do not recommend ever shopping in this place!
Report review
Answer by cookinglife.eu
Dec 16, 2023
Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife
Dec 13, 2023
 Verified review
I ordered a set of cutlery. When ordering, they immediately took money from the card and sent a letter that the goods were not available. Almost 20 days have passed and the money has not yet been returned. I do not recommend ever shopping in this place!
Report review
Answer by cookinglife.eu
Dec 16, 2023
Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife
Dec 11, 2023
 Verified review
1. make sure the posted customer service telephone number works. 2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.
Report review
Answer by cookinglife.eu
Dec 15, 2023
Dear Rick, We"re really sorry to hear about your experiences. We assure you, we"re here to resolve your issues. Concerning the phone number, we are available at +31 (0)88 145 14 99. If you had trouble with this number, could you please let us know so we can look into it? Regarding your emails, we"re on it. We"ve recently switched to a new customer service system to make sure all customer emails are addressed in a timely and efficient manner. However, we"re currently dealing with a backlog, but we"re working hard to respond to all queries as quickly as possible. We understand the importance of keeping you updated, and we"re truly sorry if there has been a delay in our response. We aim to keep our customers informed at all times, and we"ll strive to improve on this. If you have any specific concerns or queries about your order, do let us know. We"re here to help. Kind regards, Team Cookinglife
Dec 9, 2023
 Verified review

My order was never delivered

My order: 538405 Product: Marcato Pasta Machine Atlas 150 Red was never delivered. The track and trace number with DHL JVGL06143473001768205414, said that it was delivered on Tuesday the 5th but I received nothing. I work from home so was in every day. I have been trying to email the company but can't find a link whereby I can contact them.
Report review
Answer by cookinglife.eu
Dec 13, 2023
Dear Jackie Mac Namara, Annoyed to hear that you have not received the shipment while the track and trace code indicates that the shipment has been delivered. Our apologies for this! We have informed you by email about the investigation we have initiated. We look forward to hearing from you! Kind regards, Team Cookinglife
Dec 9, 2023
 Verified review

Incompetent

Confirmed postal address with me as the website cut off part of adress, then sent it to incomplete address anyway. Parcel has still not arrived, tracking shows it is sitting at the dispatch and they have been ignoring my emails for 2 weeks. No trust left for this company.
Report review
Answer by cookinglife.eu
Dec 13, 2023
Dear Christian Krikness, Thank you for your review. Annoyed to hear that you haven"t received your order yet and that the address didn"t come through properly. We understand that this is annoying. We have just informed you via email regarding your order and its shipment. Our sincere apologies for the inconvenience! Kind regards, Team Cookinglife
Dec 9, 2023
 Verified review
I am still waiting on an answer to my cancel order request.
Report review
Answer by cookinglife.eu
Dec 30, 2023
Dear Diane, Annoyed to hear that you were still awaiting your cancellation request, we apologise! We are glad you have since received a response from us, the order has been cancelled and you have received a refund. We would like to apologise again for the inconvenience caused and wish you a happy new year! Kind regards, Team Cookinglife
Dec 8, 2023
 Verified review
Excellent product, excellent dellivery service.
Report review
Answer by cookinglife.eu
Dec 8, 2023
Dear Barbara, Thank you for your wonderful review! We"re delighted that you"re happy with your product and our delivery service. Enjoy your new kitchen items! Kind regards, Team Cookinglife
Dec 8, 2023
 Verified review
So nice to find what you want and have it safely wrapped and unamaged.
Report review
Answer by cookinglife.eu
Dec 8, 2023
Dear Kevin, Thanks for your fantastic review! We"re delighted to hear that you"re happy with your purchase and the condition it arrived in.  Enjoy your Maxwell & Williams Underplate from the White Basics collection to the full! Let it enrich your table setting and make every dinner special with this beautiful plate 🙂  Kind regards, Team Cookinglife