CookinglifeReviews

: 2,258Good

4.36

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Valid

with Buyer Protection

certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,808 verified reviews in the last 12 months

2,258 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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 Verified review
4 days ago
Order are coming very chaotically , also wrong amounts, broken items in deliveries.
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Answer by Cookinglife
Yesterday
How unfortunate it is to hear that your order arrived damaged and incomplete. This is unacceptable. Please email info@cookinglife.eu so we can help resolve this as soon as possible.
 Verified review
6 days ago
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Answer by Cookinglife
Yesterday
Dear customer, How unfortunate to hear you are having trouble fulfilling your order. Please reach out to our customer service team at info@cookinglife.eu so we can assist you right away.
 Verified review
9 days ago
It is 17 June and I have not received the package. I specifically wrote that I urgently needed by 16 June. No one informed me otherwise.
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Answer by Cookinglife
Yesterday
Dear customer, We are sorry to hear that you are experiencing problems with your order. Unfortunately, we are unable to assist with orders through this Trusted Shops platform. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible.
 Verified review
12 days ago
Have not received my order yet !!
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Answer by Cookinglife
Yesterday
How unfortunate to hear that you have not yet received your order. Please reach out to our customer service team at info@cookinglife.eu so we can help you in the most efficient way possible
 Verified review
21 days ago
Parcel hast not arrived. Where did the Hermes/Erinnerungen courier M.Husain leave it. I left I syructions for him to leave it behind d the house. Regards U. Cross
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Answer by Cookinglife
18 days ago
How unfortunate to hear that your parcel has not arrived yet. Please reach out to Hermes regarding the status of your delivery.
 Verified review
1 month ago
Package arrived today with 2 items smashed beyond use and 2 with damage to packing (boxes) rendering them unusable as gifts. Very disappointing as I have used Cookinglife before and items always arrived in good condition.
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Answer by Cookinglife
1 month ago
How unfortunate to hear that your order arrived with damage! Fortunately, there is an easy solution. Please reach out to our customer service team at info@cookinglife.eu as soon as possible so we can help you efficiently.
 Verified review
1 month ago
Product arrived broken
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Answer by Cookinglife
1 month ago
How unfortunate to hear that your order arrived with damage! Fortunately, there is a simple solution. Please reach out to our customer service team at info@cookinglife.eu so we can help you right away.
 Verified review
1 month ago
Liked the product, but one of cereal bowls arrived broken,
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 Verified review
1 month ago
Some of my Delph came brocken
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 Verified review
2 months ago
I haven’t received because in track they didn’t give me message that when delivery arrive to my address
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Answer by Cookinglife
2 months ago
How unfortunate to hear that you have not received your package. Please reach out to our customer service team as soon as possible, and we can work towards a solution.
 Verified review
2 months ago
Items not properly packed.
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Answer by Cookinglife
2 months ago
Sorry to hear your items were not properly packed! Please reach out to our customer service team for further assistance.
 Verified review
2 months ago
Ordered arrived quickly. Packaging flimsy, not fit for purpose. Part of order broken.
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Answer by Cookinglife
2 months ago
How unfortunate to hear that part of your order arrived damaged! Luckily, there is a simple solution. Please reach out to our customer service team as soon possible for further assistance.
 Verified review
2 months ago
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 Verified review
2 months ago
Service was good but items ordered arrived damaged.
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 Verified review
3 months ago
This is a good concept badly designed. The blade is far too narrow (1 mm) and therefore the blade holder crushed the slice as it's made. If you want a nice slice this is not for you. If you want flakes of cheese it might suit you.
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Answer by Cookinglife
3 months ago
How unfortunate to hear you are not satisfied with your purchase. Please reach out to your customer service team at info@cookinglife.eu with specific product information so we can improve our performance.
 Verified review
3 months ago
My order has not been delivered
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Answer by Cookinglife
3 months ago
We are very sorry to hear that you have yet to receive your order. Please reach out to our customer service team at info@cookinglife.eu so we can help you right away.
 Verified review
3 months ago
Worst customer service i have ever seen, no lea way at all bought dinner service cost €180 and about a quarter is broken and no come back with the company 😢 very disappointed
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Answer by Cookinglife
3 months ago
How unfortunate to hear your product received damage! I understand how frustrating that can be. Please follow up with our customer service team at info@cookinglife.eu and fill out the return form at https://www.returnform.com/cookinglife. We are happy to work towards a solution!
 Verified review
3 months ago
Worst customer service ever!! I'm just being ignored! I sent several emails regarding my order and I never got an answer except for once that fotos were missing. After attaching them again, again no reply. Now the time for a return is over and I'm stuck with possibly faulty products. I used to be content with the products but now I will never order from them again!!
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 Verified review
3 months ago
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 Verified review
3 months ago
They don’t have the product I bought. They contact me saying that maybe they will have it in few weeks but time pass and I didn’t hear from them. I had to contact them again, they definitely don’t have my product choice and suggested to change for an other model. I’m really disappointed with the company and they communication, they sell a product they don’t have and let me waiting for nearly a month and now the first option they offer is not a refund. I want my money back and I will never buy in this shop again.
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Answer by Cookinglife
3 months ago
How unfortunate to hear that the product you would like to order is not in stock. Please reach out to our customer service team at info@cookinglife.eu to be helped as soon as possible.