CookinglifeReviews

: 2,260Good

4.35

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,798 verified reviews in the last 12 months

2,260 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
Report review

Show all positive reviews

the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
Report review

Show all critical reviews

Reviews for Cookinglife

Filter 
Sort by Latest first 
(38)
(213)
 Verified review
4 months ago
I'm very disappointed! I ordered 6 glass cups. All arrived broken. The glasses were fitted together and I think that was the reason. They should wrap each one separately. I like the glasses a lot but I'm going to ask for a refund because I'm afraid they'll send the glasses again and they'll also arrive broken.
Report review
Answer by Cookinglife
4 months ago
How unfortunate that your order arrived completely damaged! We pack each order with extreme caution but unfortunately mistakes do happen. Luckily, there is a simple solution. Please contact our customer service team at info@ cookinglife.eu so we can help you as soon as possible!
 Verified review
4 months ago
Ordered kettle to Ireland and received it with European plug. Complained and was told they don’t have said kettle available with Irish plug. Why not to say that in the listing? Why to sell it to Ireland if you can’t provide it will work in Ireland. Absolute farce. My first and last time ordering from this site.
Report review
Answer by Cookinglife
4 months ago
Sorry to hear that you are disappointed with your purchase. However, Cookinglife does in fact state on the product description that this product comes with a European plug, along with all of our electronic appliances.
 Verified review
4 months ago
I am still waiting on my bags . It's a joke it said it was coming from Ireland when I ordered them it's obviously not
Report review
Answer by Cookinglife
4 months ago
How unfortunate to hear you have yet to receive your order! Please reach out to our customer service team at info@cookinglife.eu so we can help you right away!
 Verified review
5 months ago
Customer Service response is quick but so unhelpful. Asking me to take a picture of the inside of a barrel that is 1 - 2 cm in diameter.
Report review
 Verified review
5 months ago
Wrong item sent and no reply to my queries.
Report review
Answer by Cookinglife
5 months ago
How unfortunate to hear that you have not yet received your purchase. Our customer service team at info@cookinglife.eu will be happy to open up an investigation for you.
 Verified review
5 months ago
I’m sure the product was lovely but it came completely smashed in the box. Not impressed
Report review
Answer by Cookinglife
5 months ago
How unfortunate to hear your purchase arrived with damage... I understand how frustrating that can be. Please reach out to our customer service team (info@cookinglife.eu) for assistance as soon as possible.
 Verified review
5 months ago
Misleading E-Mail. Telling the the item i want is back in stock, so i order it and afterwards i have to find out that it is NOT IN STOCK. No reaction to my E-Mail until now........
Report review
 Verified review
5 months ago
Report review
 Verified review
5 months ago
I haven´t even received the goods yet !!!!! Where the hell is my order ???
Report review
 Verified review
5 months ago
Report review
Answer by Cookinglife
5 months ago
Sorry to see you left a one star review. Is there something we can do to improve your Cookinglife experience? Please feel free to reach out to us at info@cookinglife.eu
 Verified review
5 months ago
No order received even though I received an update that it was in transit a week ago.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear you haven't received your order yet. In order for us to help you, please reach out to our customer service team.
 Verified review
5 months ago
Quick Sale and very prompt correspondence from the company. However, I am still waiting on delivery almost one week but looking at to enjoying some of our gorgeous Irish Oysters with the product. Will be looking on your website for more gadgets depending on the quality.
Report review
 Verified review
5 months ago
Neither PayPal nor payment via visa card would work. Tried bank transfer then, but just got the money refunded without explanation. Contacted customer support, but no reply.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear that you are experiencing problems with payment. Our customer service team is ready to help. Please email us at info@cookinglife.eu so we can help you in the most efficient way possible.
 Verified review
5 months ago
Item has not arrived
Report review
Answer by Cookinglife
5 months ago
Sorry to hear your item has not yet arrived! Please reach out to our customer service team at info@cookinglife.eu with your information so we can open an investigation for you.
 Verified review
5 months ago
I want to return my order because it is not suitable. I have not had a response to my email in three days. When I call the customer service line, it disconnects. I have tried to what's app them but no response and it's been an hour. Terrible customer service. Actually non existent.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear you are having trouble reaching out customer service team. I can assure you we are happy to help. Please inquire by following the link below and we will get back to you as soon as possible. https://cookinglife.eu/customer-service/
 Verified review
5 months ago
Parcel still not arrived despite delivery being promised in 2 to 5 days
Report review
 Verified review
5 months ago
I didn't get the product I paid for
Report review
Answer by Cookinglife
5 months ago
Sorry to hear that you received the wrong product! I understand how frustrating that can be. Fortunately, there is a simple solution. Please reach out to our customer service team at info@cookinglife.eu or follow the link below to begin the return process. returnform.com/cookinglife
 Verified review
5 months ago
Place order and paid in early January via Paypal. After one month the order still didn't turn up. When contacting them via Paypal (as there is no customer service contact provided by Cookinglife) they claimed that they never received the the money. Paypal charged my credit card and never issued refund for it. The company suggest I should put order again and make another payment. Absolutely ridiculous! I have to open claim via Paypal to get my money back. Avoid this company.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear you had problems fulfilling your order with Cookinglife. Please reach out to our customer service team at info@cookinglife.eu so we can help you ASAP.
 Verified review
5 months ago
Hi Lorraine, I am happy to report our missing parcel (PL0000469568) has been found. FastWay Couriers placed it in behind a back entrance to a neighbours house, not their main entrance, and they have been away. It was discovered for us by another neighbour who was minding a cat for them. Our Eircode shown on the parcel clearly indicates the exact location and Number of our house that FastWay's driver drove past!!!. I am happy with the Product and you should rightly be getting 5 Stars but I have to rate the inconvenience the last stage of delivery has called. David
Report review
 Verified review
5 months ago
Description and pictures very misleading. Couldn't even send my order back because the postage would have cost more than the item. Very disappointing indeed.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear you are unsatisfied with your order. Please reach out to our customer service team at info@cookinglife.eu and we can help you as soon as possible.