CookinglifeReviews

: 2,260Good

4.35

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with Buyer Protection

certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,798 verified reviews in the last 12 months

2,260 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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(213)
 Verified review
3 months ago
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 Verified review
3 months ago
Worst customer service ever!! I'm just being ignored! I sent several emails regarding my order and I never got an answer except for once that fotos were missing. After attaching them again, again no reply. Now the time for a return is over and I'm stuck with possibly faulty products. I used to be content with the products but now I will never order from them again!!
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 Verified review
3 months ago
Buen servicio llego la caja Intacta
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 Verified review
3 months ago
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3 months ago
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 Verified review
3 months ago
They don’t have the product I bought. They contact me saying that maybe they will have it in few weeks but time pass and I didn’t hear from them. I had to contact them again, they definitely don’t have my product choice and suggested to change for an other model. I’m really disappointed with the company and they communication, they sell a product they don’t have and let me waiting for nearly a month and now the first option they offer is not a refund. I want my money back and I will never buy in this shop again.
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Answer by Cookinglife
3 months ago
How unfortunate to hear that the product you would like to order is not in stock. Please reach out to our customer service team at info@cookinglife.eu to be helped as soon as possible.
 Verified review
3 months ago
DO NOT ORDER FROM THIS COMPANY. GOODS ARRIVED BROKEN BUT BECAUSE I DIDNT FLAG WITH 24 HOURS NO REFUND. RIDICOLOUS
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Answer by Cookinglife
3 months ago
How unfortunate to hear that you had a negative experience with Cookinglife. Please reach out to our customer service team and we will help you right away.
 Verified review
4 months ago
The handle on my cast iron pan arrived broken
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Answer by Cookinglife
4 months ago
How annoying to hear, we are happy to resolve this! Could you please email a picture of your order and pictures to info@cookinglife.nl? Team Cookinglife
 Verified review
4 months ago
Where's my parcel
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Answer by Cookinglife
4 months ago
We will be happy to help you, could you send us your order details to info@cookinglife.nl? Team Cookinglife
 Verified review
4 months ago
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 Verified review
4 months ago
Very disappointed with my purchase. The base of the Fondue that I received doesn’t corresponds to the original base of the fondue set, therefore, the fondue can not be assembled. I reported the situation to cookinglife and I was basically ignored!!!
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 Verified review
4 months ago
Good price. Ok communication. Wrapping not in top, but no problems. Item arrived ad promised.
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 Verified review
4 months ago
I haven’t received my parcel yet!
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 Verified review
4 months ago
One of the worst customer experiences I've had purchasing in Europe. I ordered an item that became very delayed. Writing to customer support, I got a late response, telling me that it was lost in the post and there was nothing to do. I had to wait 45 days in order to get my money back, and even then I had to insist for this to occur. I got finally my refund after more than 50 something days post-purchase
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 Verified review
4 months ago
I cannot rate a product that I still haven’t received.
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 Verified review
4 months ago
I have order Le Creuset TNS 32cm wok, however, it was delivered a Kettles to me which is incorrect and I did send email to CS to report this issue but still waiting reply. 😫😫😫😫😫
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Answer by Cookinglife
4 months ago
How unfortunate to hear that you accidentally received the wrong product! Our customer service team is happy to help you as soon as possible.
 Verified review
4 months ago
They sent me the wrong product
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Answer by Cookinglife
4 months ago
How unfortunate that you received the wrong product. Luckily, this is an easy fix and our customer service team is happy to help. Please reach them at info@cookinglife.eu and we will sort this out as soon as possible.
 Verified review
4 months ago
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 Verified review
4 months ago
Very carefully packed ⭐️⭐️⭐️. Products perfect ! Only consideration is expected delivery would be quicker but was within 10 days. Very satisfied overall- Have placed another order since. Recommended 👍 NB: I did not have to contact Customer Service
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Answer by Cookinglife
4 months ago
Thank you for your purchase and your feedback! Happy to hear you are satisfied.
 Verified review
4 months ago
My product still hasn’t arrived - ordered one week ago and website said delivery in 2 days. I can see from tracking the package is still in Fed Ex Netherlands. Emailed company but no answers. Very very poor
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