CookinglifeReviews

: 2,260Good

4.35

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with Buyer Protection

certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,803 verified reviews in the last 12 months

2,260 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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(213)
 Verified review
5 months ago
Loved the product. Delivery was quick, but the one issue was that the package was not delivered to my local post office. It went to one further away (not unreasonably). With hindsight though, I might have selected the wrong delivery option on the website; I just don’t remember. Or else Fedex only delivers to that particular location. I’ll figure it out for next time.
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Answer by Cookinglife
5 months ago
Thank you for the constructive feedback. We are always looking to improve our customer experience. If you any advice for how to solve the particular inconvenience you experienced, feel free to reach out to our customer service team.
 Verified review
5 months ago
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 Verified review
5 months ago
Wrong item sent and no reply to my queries.
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Answer by Cookinglife
5 months ago
How unfortunate to hear that you have not yet received your purchase. Our customer service team at info@cookinglife.eu will be happy to open up an investigation for you.
 Verified review
5 months ago
International delivery was great at a good price despite UK having left the EU. 28cm pancake pan seems lower quality than I had expected but nice enough.
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Answer by Cookinglife
5 months ago
Thanks for sharing your positive Cookinglife experience! We look forward to helping you again.
 Verified review
5 months ago
I’m sure the product was lovely but it came completely smashed in the box. Not impressed
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Answer by Cookinglife
5 months ago
How unfortunate to hear your purchase arrived with damage... I understand how frustrating that can be. Please reach out to our customer service team (info@cookinglife.eu) for assistance as soon as possible.
 Verified review
5 months ago
Misleading E-Mail. Telling the the item i want is back in stock, so i order it and afterwards i have to find out that it is NOT IN STOCK. No reaction to my E-Mail until now........
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 Verified review
5 months ago
Great service!
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 Verified review
5 months ago
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 Verified review
5 months ago
I haven´t even received the goods yet !!!!! Where the hell is my order ???
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 Verified review
5 months ago
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Answer by Cookinglife
5 months ago
Sorry to see you left a one star review. Is there something we can do to improve your Cookinglife experience? Please feel free to reach out to us at info@cookinglife.eu
 Verified review
5 months ago
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 Verified review
5 months ago
This was a gift for my husband and he was very pleased with it! His comments were that it felt very comfortable to hold although he has yet to use it. My only complaint would be that it doesn’t have a cover for the knife part and I feel would benefit from some sort of case or pouch!
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Answer by Cookinglife
5 months ago
Thank you for sharing some constructive feedback! We are happy you are overall satisfied with your order.
 Verified review
5 months ago
No order received even though I received an update that it was in transit a week ago.
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Answer by Cookinglife
5 months ago
Sorry to hear you haven't received your order yet. In order for us to help you, please reach out to our customer service team.
 Verified review
5 months ago
Neither PayPal nor payment via visa card would work. Tried bank transfer then, but just got the money refunded without explanation. Contacted customer support, but no reply.
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Answer by Cookinglife
5 months ago
Sorry to hear that you are experiencing problems with payment. Our customer service team is ready to help. Please email us at info@cookinglife.eu so we can help you in the most efficient way possible.
 Verified review
5 months ago
Efficient prompt service.
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 Verified review
5 months ago
Item has not arrived
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Answer by Cookinglife
5 months ago
Sorry to hear your item has not yet arrived! Please reach out to our customer service team at info@cookinglife.eu with your information so we can open an investigation for you.
 Verified review
5 months ago
He recibido a tiempo mi pedido y en perfecto estado.
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 Verified review
5 months ago 
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 Verified review
5 months ago
I want to return my order because it is not suitable. I have not had a response to my email in three days. When I call the customer service line, it disconnects. I have tried to what's app them but no response and it's been an hour. Terrible customer service. Actually non existent.
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Answer by Cookinglife
5 months ago
Sorry to hear you are having trouble reaching out customer service team. I can assure you we are happy to help. Please inquire by following the link below and we will get back to you as soon as possible. https://cookinglife.eu/customer-service/
 Verified review
5 months ago
Parcel still not arrived despite delivery being promised in 2 to 5 days
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