CookinglifeReviews

: 2,273Good

4.36

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with Buyer Protection

certified since: 5/25/2020
updated on: 7/1/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 7/1/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,778 verified reviews in the last 12 months

2,273 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


7 months ago
The product is still packaged but looks fine and was packaged well. I was well informed at all times but my address was messed up. I contacted the company who did indeed amend my address but not in time for the courier company’s delivery. On the morning of my delivery I saw another different address which I presume the courier company guessed from the botched original one. Delivery was sent on time but to this new address. Luckily I was able to hot foot it the the said house and got my parcel ( they had opened it but all was ok) due to the fact there was a picture and location map of the delivery. So well done the delivery company for that. It was a little stressful hence the three stars. Plus if the parcel had been taken in and the products thought desirable I might not have seen it given back to me.
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Reviews for Cookinglife

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(208)
 Verified review
4 months ago
Where's my parcel
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Answer by Cookinglife
4 months ago
We will be happy to help you, could you send us your order details to info@cookinglife.nl? Team Cookinglife
 Verified review
4 months ago
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 Verified review
4 months ago
Very disappointed with my purchase. The base of the Fondue that I received doesn’t corresponds to the original base of the fondue set, therefore, the fondue can not be assembled. I reported the situation to cookinglife and I was basically ignored!!!
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 Verified review
4 months ago
I haven’t received my parcel yet!
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 Verified review
4 months ago
One of the worst customer experiences I've had purchasing in Europe. I ordered an item that became very delayed. Writing to customer support, I got a late response, telling me that it was lost in the post and there was nothing to do. I had to wait 45 days in order to get my money back, and even then I had to insist for this to occur. I got finally my refund after more than 50 something days post-purchase
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 Verified review
4 months ago
I cannot rate a product that I still haven’t received.
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 Verified review
4 months ago
I have order Le Creuset TNS 32cm wok, however, it was delivered a Kettles to me which is incorrect and I did send email to CS to report this issue but still waiting reply. 😫😫😫😫😫
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Answer by Cookinglife
4 months ago
How unfortunate to hear that you accidentally received the wrong product! Our customer service team is happy to help you as soon as possible.
 Verified review
4 months ago
They sent me the wrong product
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Answer by Cookinglife
4 months ago
How unfortunate that you received the wrong product. Luckily, this is an easy fix and our customer service team is happy to help. Please reach them at info@cookinglife.eu and we will sort this out as soon as possible.
 Verified review
4 months ago
My delivery was sent to the wrong place so there was a delay for it to get to me.
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 Verified review
4 months ago
My product still hasn’t arrived - ordered one week ago and website said delivery in 2 days. I can see from tracking the package is still in Fed Ex Netherlands. Emailed company but no answers. Very very poor
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 Verified review
4 months ago 
I ordered a kettle, It's got a 2 pin plug so not suitable for UK, when I wanted to return it, I was told I'd have to pay the return cost of £11.20. I still have the kettle that I cant't use. Very unprofessional.
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 Verified review
4 months ago
Received torn box which was excessivly large for my items packaging was very unptofessional and broken item in huge shipping box.
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 Verified review
4 months ago
Shopping on this site is an excellent experience and it is really easy to search and browse. Also the selection of glassware is excellent. Shipping costs and times are also very good. Unfortunately there appears to be no after sales/customer service. My order arrived on Wednesday the 2nd of March and one item was broken. I emailed the company immediately (and also tried to submit a claim via the website but my order was not found) with evidence of the damage, and despite several emails to follow up I am yet to receive any response. Luckily I paid with PayPal so I have requested a refund for the item from there. By all means shop here (the range and prices are very good) but pay using PayPal or credit card as you will have buyer protection. Do not pay using debit card as you won't. Hopefully they will improve customer service as this would be a 5 star review otherwise.
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 Verified review
4 months ago
The pan had arrived broken
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Answer by Cookinglife
4 months ago
how unfortunate to read that your order arrived damaged. Luckily, there is an easy solution. Please reach out to our customer service team so we can get this straightened out right away.
 Verified review
4 months ago
The order was broken and missing an entire dinner set. Awful.
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Answer by Cookinglife
4 months ago
how unfortunate your order arrived with damage - please reach out to our customer service team right away so we can get this straightened out immediately.
 Verified review
4 months ago
Still have not yet received my order. Will not use your company again, sorry. Eleanor Pelan
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 Verified review
4 months ago
You sent me wrong item. Not happy at all
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Answer by Cookinglife
4 months ago
Sorry to hear you received the wrong item! Luckily, this is an easy fix. Please reach out to our customer service team at info@cookinglife.eu so we can help you right away!
 Verified review
5 months ago
I have waited over a week for my raclette grill ( estimated delivery 2-4 days) and Hermès canno give me a time for delivery. All they say is there has been a problem. Use a different carrier, their website is inpenetratab’e.
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Answer by Cookinglife
4 months ago
How unfortunate that your package is delayed! Please reach out to our customer service team and we will be happy to help you right away!
 Verified review
5 months ago
I'm very disappointed! I ordered 6 glass cups. All arrived broken. The glasses were fitted together and I think that was the reason. They should wrap each one separately. I like the glasses a lot but I'm going to ask for a refund because I'm afraid they'll send the glasses again and they'll also arrive broken.
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Answer by Cookinglife
5 months ago
How unfortunate that your order arrived completely damaged! We pack each order with extreme caution but unfortunately mistakes do happen. Luckily, there is a simple solution. Please contact our customer service team at info@ cookinglife.eu so we can help you as soon as possible!
 Verified review
5 months ago
Ordered kettle to Ireland and received it with European plug. Complained and was told they don’t have said kettle available with Irish plug. Why not to say that in the listing? Why to sell it to Ireland if you can’t provide it will work in Ireland. Absolute farce. My first and last time ordering from this site.
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Answer by Cookinglife
5 months ago
Sorry to hear that you are disappointed with your purchase. However, Cookinglife does in fact state on the product description that this product comes with a European plug, along with all of our electronic appliances.