cookinglife.euReviews:
530 reviews in the last 12 months3,273 total reviews
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Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Jun 2, 2023
Verified review
partially damaged delivery
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to eliminate the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
May 22, 2023
Verified review
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May 22, 2023
Verified review
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
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May 18, 2023
Verified review
Everything is fine,just on my dinner set is couple of black spots.
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Apr 28, 2023
Verified review
Broken and replaced
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Apr 26, 2023
Verified review
To get the items I have ordered.
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