Englishman living in England
First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00.
Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to.
Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints.
Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review
7 months ago
The product is still packaged but looks fine and was packaged well. I was well informed at all times but my address was messed up. I contacted the company who did indeed amend my address but not in time for the courier company’s delivery. On the morning of my delivery I saw another different address which I presume the courier company guessed from the botched original one. Delivery was sent on time but to this new address. Luckily I was able to hot foot it the the said house and got my parcel ( they had opened it but all was ok) due to the fact there was a picture and location map of the delivery. So well done the delivery company for that. It was a little stressful hence the three stars. Plus if the parcel had been taken in and the products thought desirable I might not have seen it given back to me.
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Verified review
11 months ago
Opened box and one was cracked with a hole in it
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1 year ago
Llegó una copa rota, espero que me la vuelvan a enviar
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1 year ago
Fortunately my parcel arrived surprisingly safely considering the very poor packing which had become unstuck, both on top, flap open ,and underneath the box the tape was not secure at all. Only one width of sellotape for a all joins and 1 KG contents.
But, we are delighted with the contents!
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1 year ago
The product arrived late
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1 year ago
The item ordered was "as described" and packed very well. The quality looks excellent and we have no problem with that at all.The choice of courier service however was questionable as it has taken 8 days from start to finish for a single package to travel from the Netherlands to France, a journey without borders thanks to EU rules but one that could've been achieved quicker on a bicycle. Eight days is not a long time in the grand scheme of things but when you're operating as an "e business" this poor courier service will seriously degrade the quality of services offered by this seller and make me think twice before using them again.
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1 year ago
The knife i purchased was well priced for the quality of the blade. However the packaging was bellow average which could have led to it being damaged.. Arrived with just the box with the knife inside. No bubble wrapping, no protection for the blade. When i opened the box which was i found the knife without the tip protected and exposed.. The paper work inside of it was scrunched up like it had been inside a washing machine.
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1 year ago
The knife was poorly packaged to travel such a distance leaving the package dented. There were THREE people at home. The courier didn't knock the door, choosing to leave it in the open porch for anyone to steal. As it was a knife (costing £80!). he should have asked for proof of age, but didn't because he couldn't be bothered to knock the door!!
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Answer by Cookinglife
1 year ago
We are sorry to hear that you are unsatisfied with the delivery. We will forward your feedback to the Logistics company FedEx. Luckily your order has not been damaged.
With kind regards
Your Cookinglife Team
Verified review
1 year ago
1 glass out of six broken. Poorly packaged with not enough protection. Offered basic cost of glass rather than replacement therefore if I needed to order another with postage I would have been out of pocket by approx 10€. Also the 3.99€ given as compensation was subject to a 1€ charge by my bank to convert to £. I won’t be using again.
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1 year ago
My glasses arrived on time but one was broken
The packaging was very poor they were rattling around in box
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