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CookinglifeReviews

: 2,449Good

4.30

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certified since: May 25, 2020
updated on: Nov 28, 2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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certified since: May 25, 2020
updated on: Nov 28, 2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,086 verified reviews in the last 12 months

2,449 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 7, 2022
Ordering item was easy, the price was excellent, the packaging was excellent especially as the item was going overseas, the only downside was waiting for the delivery as it took 8 days but then I must take into account the effects caused by the covid restrictions and the Christmas holiday period. All in all I am very pleased with the service, Thank You CookingLife
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the most relevant critical review


Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife

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(140)
 Verified review
Dec 15, 2021
Ich warte seit dem 8.12 auf eine Bestellbestätigung per Email. Zuerst war es mir nicht möglich die Transaktion überhaupt abzuschließen, nach langen hin und her wurde das Problem auf der Homepage geklärt. Nun hab ich endlich bestellt, teilweise war die Ware zwischenzeitlich nicht mehr lieferbar, allerdings keine Bestätigung erhalten, die Gutscheine sind eingelöst und die Bestellung nicht auffindbar. Ein Kunden Konto gibt es nicht, warum auch, sowas ist völlig überbewertet, wenn man ein fachlich kompetentes Serviceteam im Haus hat….dann könnte ich nämlich selbst nachschauen und müsste mich nicht auf den Service verlassen, den hier ist man dann scheinbar verlassen und fühlt sich auch noch richtig dämlich. Am Freitag 10.12 haben sie dann meine Bestellung angeblich doch gefunden und mir zugesichert das ich die gewünschte Bestätigung via email bekomme. Tja heute ist Montag bekommen hab ich nichts, sie meinte so eine email dauert…ein Bild vom Mars zur Erde schicken dauert 11 min und 22 sec, Ihr schafft es in fünf Tagen keine Bestellbestätigung von Aachen nach Oberösterreich zu schicken. Ich bestelle sehr viel online, diese Erfahrung ist jedoch einzigartig und wird es auch sicherlich bleiben. Ich hoffe ich bekomme meine bezahlte Ware, idealerweise auch noch heil geliefert….sonst werden wir hier weitere Schritte einleiten! Jetzt haben sie mir eine email geschickt, die Ware wurde versendet. Allerdings mit Ware die ich nicht bestellt hab und 18 € weniger als mein bezahlter Bestellwert. Unfassbar das man so unglaublich Unfähigkeit und inkompetent ist. Bin gespannt wie es weitergeht, wenn das nichts wird werde ich Anzeige wegen Betrug stellen
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 Verified review
Dec 21, 2021
The package with the SMEG toaster I bought in 5 November never reached my address in Paris or the relay mentioned in the delivery tracker. I was at the relay location you indicated in the tracker and they informed me that they do not work with Colis Prive so it would be impossible to receive there a delivery sent by Colis Prive. In 6th December i informed you i didnt want to wait more time and asked for a refund. Since then i sent several emails to know when i will receive my money back and the answers are not enough clear. Something related with the fact that you cannot returm money until you do not receive the product back in your warehouses. I cannot accept this procedure because as a client, i dont have any control or responsability on the delivery process.I just know that i paid for a procuct that was supposed to be at my adress 7 days later and now after 51 days later i didnt receive the product, i didnt have my money back and i dont know when i will receive it. This is inadmissible !!!!!
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 Verified review
Jan 24, 2022
They sent me other products than the ones I ordered, in the first parcel. I asked them to replace them and they offered me a 25% discount on the value. Basically, they forced me to pay for something I didn't need to be in their favor. In the second package, a product was sent broken, because I did not find any shards in the package. So Cookinglife sells junk! For two weeks, they didn't respond to my emails, so I filed a complaint with PayPal. An employee of Cookinglife asked me to submit a refund request to them on the site, although I had done so since January 10th. I accuse them of fraud and violation of EU law in online commerce. If Cookinglife do not pay back quickly, I will report it to the European Consumer Center. This company must be legal or disbanded. It has nothing to do with the European free market!
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 Verified review
Jan 24, 2022
They sent me other products than the ones I ordered, in the first parcel. I asked them to replace them and they offered me a 25% discount on the value. Basically, they forced me to pay for something I didn't need to be in their favor. In the second package, a product was sent broken, because I did not find any shards in the package. So Cookinglife sells junk! For two weeks, they didn't respond to my emails, so I filed a complaint with PayPal. An employee of Cookinglife asked me to submit a refund request to them on the site, although I had done so since January 10th. I accuse them of fraud and violation of EU law in online commerce. If Cookinglife do not pay back quickly, I will report it to the European Consumer Center. This company must be legal or disbanded. It has nothing to do with the European free market!
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 Verified review
Jan 27, 2022
am afraid that one of the plates has been smashed in transit. I attach photo of the smashed plate and a photo of the packaging box. I must say that the packaging was insufficient. Whilst the plates were wrapped in bubble wrap and then a scrunched up a piece of brown paper was placed down 1 side only. There wasn't any notification on the box to indicate that the contents were fragile. Finally the plates are not Risotto plates. They are soup plates I attach photos of a real Maxwell Williams risotto plate and the ones sent to me and you will see the difference. Also they are definitely NOT "First class porcelain" as stamped on the reverse.I would like to return the plates to you f.o.c. and receive a refund. How can we achieve this? Regards Mo Williams
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Answer by Cookinglife
Feb 1, 2022
Dear Mo, How unfortunate to hear that you are dissatisfied and that your products arrived with damage. Please reach out to our customer service team at info@cookinglife.eu and we will work towards a solution with you. Kind regards, Team Cookinglife
 Verified review
Dec 29, 2021
It may have been a major confusion with my order, I did not get all the beer glasses that were on the list, instead arrive some glasses i did not order, and also one of the glasses came broken. This are the items that are missing: - La Trappe Beer Glass Chalice 250 ml - Leffe Beer Glass 250 ml - Heineken Beer Glass Vase 250 ml - Brand Beer Glass Diamond On Foot 250 ml - Paulaner Beer Glass Weizen 500 ml - Affligem Beer Glass 300 ml - La Chouffe Beer Glass 330 ml - Brugse Zot Beer Glass 330 ml And the "Hertog Jan Beer Glass Weizen 500 m" came broken.´ I hope you are able to fix this as soon as possible, and please pay attention and be more carefull next time. Best regards, João Gomes
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Answer by Cookinglife
Dec 30, 2021
We are sorry to hear that your order was delivered incomplete! Please reach out to our customer service team at info@cookinglife.eu so we can quickly help you!
 Verified review
Feb 6, 2022
Place order and paid in early January via Paypal. After one month the order still didn't turn up. When contacting them via Paypal (as there is no customer service contact provided by Cookinglife) they claimed that they never received the the money. Paypal charged my credit card and never issued refund for it. The company suggest I should put order again and make another payment. Absolutely ridiculous! I have to open claim via Paypal to get my money back. Avoid this company.
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Answer by Cookinglife
Feb 8, 2022
Sorry to hear you had problems fulfilling your order with Cookinglife. Please reach out to our customer service team at info@cookinglife.eu so we can help you ASAP.
 Verified review
Jun 27, 2022
Item received quickly (looked good) 2 days of use-broke. Contact customer service few times-no answer for weeks. Asked for refund- answer in hours. Asked return details-no answer. Payed return cost myself . Still dealing from april 26 to get a refund. waste of time and money. 139e for item I used 30 min in total. My fault- didn't read reviews before buying. What a shame on customer service team. Awful experience. Wouldn't recommend anyone.
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Answer by Cookinglife
Jun 30, 2022
Very sorry to hear that you have had trouble with your order and in reaching us. Unfortunately, we are unable to assist with orders through the Trusted Shop platform. Please do not hesitate to contact our customer service at info@cookinglife.eu again to help resolve this as soon as possible.
 Verified review
Dec 20, 2021
This shop sent me a different item than I ordered. However, the shop will not refund me because they have not returned the item. But I can't get a refund because I haven't returned the item. But you said that you don't pay for the return shipping from outside the country. Who would be stupid enough to send back an item with a shipping cost higher than the refund? This has been the worst shopping experience I have ever had.
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 Verified review
Apr 6, 2022
Worst customer service ever!! I'm just being ignored! I sent several emails regarding my order and I never got an answer except for once that fotos were missing. After attaching them again, again no reply. Now the time for a return is over and I'm stuck with possibly faulty products. I used to be content with the products but now I will never order from them again!!
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 Verified review
Feb 27, 2022
Ordered kettle to Ireland and received it with European plug. Complained and was told they don’t have said kettle available with Irish plug. Why not to say that in the listing? Why to sell it to Ireland if you can’t provide it will work in Ireland. Absolute farce. My first and last time ordering from this site.
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Answer by Cookinglife
Feb 28, 2022
Sorry to hear that you are disappointed with your purchase. However, Cookinglife does in fact state on the product description that this product comes with a European plug, along with all of our electronic appliances.
 Verified review
Feb 28, 2022
I'm very disappointed! I ordered 6 glass cups. All arrived broken. The glasses were fitted together and I think that was the reason. They should wrap each one separately. I like the glasses a lot but I'm going to ask for a refund because I'm afraid they'll send the glasses again and they'll also arrive broken.
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Answer by Cookinglife
Feb 28, 2022
How unfortunate that your order arrived completely damaged! We pack each order with extreme caution but unfortunately mistakes do happen. Luckily, there is a simple solution. Please contact our customer service team at info@ cookinglife.eu so we can help you as soon as possible!
 Verified review
Mar 17, 2022
Very disappointed with my purchase. The base of the Fondue that I received doesn’t corresponds to the original base of the fondue set, therefore, the fondue can not be assembled. I reported the situation to cookinglife and I was basically ignored!!!
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 Verified review
Apr 18, 2022
This is a good concept badly designed. The blade is far too narrow (1 mm) and therefore the blade holder crushed the slice as it's made. If you want a nice slice this is not for you. If you want flakes of cheese it might suit you.
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Answer by Cookinglife
Apr 19, 2022
How unfortunate to hear you are not satisfied with your purchase. Please reach out to your customer service team at info@cookinglife.eu with specific product information so we can improve our performance.
 Verified review
Mar 1, 2022
I have waited over a week for my raclette grill ( estimated delivery 2-4 days) and Hermès canno give me a time for delivery. All they say is there has been a problem. Use a different carrier, their website is inpenetratab’e.
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Answer by Cookinglife
Mar 3, 2022
How unfortunate that your package is delayed! Please reach out to our customer service team and we will be happy to help you right away!
 Verified review
Mar 9, 2022
My product still hasn’t arrived - ordered one week ago and website said delivery in 2 days. I can see from tracking the package is still in Fed Ex Netherlands. Emailed company but no answers. Very very poor
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 Verified review
Mar 12, 2022
I have order Le Creuset TNS 32cm wok, however, it was delivered a Kettles to me which is incorrect and I did send email to CS to report this issue but still waiting reply. 😫😫😫😫😫
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Answer by Cookinglife
Mar 14, 2022
How unfortunate to hear that you accidentally received the wrong product! Our customer service team is happy to help you as soon as possible.
 Verified review
Apr 14, 2022
Worst customer service i have ever seen, no lea way at all bought dinner service cost €180 and about a quarter is broken and no come back with the company 😢 very disappointed
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Answer by Cookinglife
Apr 19, 2022
How unfortunate to hear your product received damage! I understand how frustrating that can be. Please follow up with our customer service team at info@cookinglife.eu and fill out the return form at https://www.returnform.com/cookinglife. We are happy to work towards a solution!
 Verified review
Jun 5, 2022
Parcel hast not arrived. Where did the Hermes/Erinnerungen courier M.Husain leave it. I left I syructions for him to leave it behind d the house. Regards U. Cross
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Answer by Cookinglife
Jun 8, 2022
How unfortunate to hear that your parcel has not arrived yet. Please reach out to Hermes regarding the status of your delivery.
 Verified review
Jun 17, 2022
It is 17 June and I have not received the package. I specifically wrote that I urgently needed by 16 June. No one informed me otherwise.
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Answer by Cookinglife
Jun 24, 2022
Dear customer, We are sorry to hear that you are experiencing problems with your order. Unfortunately, we are unable to assist with orders through this Trusted Shops platform. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible.