My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Made an order then 5 minuites later found the same item £20 cheaper and with next day delivery so immediately contacted them to cancel. No response then 2 days later the item ships. Now when it eventually arrives (10 days later) I'll have to go through the rigmarole of sending it back again, costing me and them unnecessary shipping. Pain in the arse.
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Apr 29, 2023
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No shipping and no answers on email or WhatsApp
No answers on email or WhatsApp. I ordered two weeks ago and one week ago. Not a single item has shipped or email answered, but my credit card has been charged for both.
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Apr 27, 2023
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Ordered 4 cup and all arrived smashed, very poor packaging
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Apr 21, 2023
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Charged €13 for return label that doesn't work. Stuck with pan I don't want.
I don't like to give bad reviews, but...
When I get charged €13 for a return label that doesn't work and after 3 trips can't find a 'DHL parcelshop' in Ireland that will take the return, it's a tempting notion.
After a month of calling CookingLife's phone number and getting a message that "due to maintenance we are currently not reachable by phone" and after multiple attempts at phone and message contact via the WhatsApp number on CookingLife's website netted no response, it's starts becoming an attractive option.
After multiple ignored emails to info@cookinglife.eu asking for help, it becomes a certainty.
This is either a company on its way out of business or one whose business model 'sell and forget'. Either way I won't be back...
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Apr 21, 2023
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Bad servis
one of the two jugs came broken, I wrote 2 e-mails and no response from you, so I rate the service negatively, the glass products were also not secured in the right way.
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Apr 20, 2023
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I haven’t gotten my order yet
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Apr 19, 2023
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No answer on my question by e mail and WhatsApp
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Apr 19, 2023
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Deliver my order or refund my payment
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Apr 18, 2023
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I ordered my wine glasses n paid in full.. to date I have no glasses?? I would like my money back
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Apr 9, 2023
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I have emailed them twice about an order & they have not come back to me
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Apr 7, 2023
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Terrible experience with the carrier DHL which was chosen by Cookinglife. Not only did they not deliver to my home address when I was there all week but they also lied and said that they couldn't reach me. A complete lie. To make things even worse, I had to go at my own expense to their chosen pick up point only to find out that no one was there despite being there during opening hours. It was a one man shop and the owner was not there.
I will never use cookinglife again. I was on the verge of placing a 3rd and much bigger order but will give the business to another vendor.
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Apr 3, 2023
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Unfortunately there was an error in the quantity of my order and the colour. Cooking Life has neither resounded to my whatsapp email nor phone calls.
If they would contact me it could be resolved without this review. It’s the first time I haven’t had a good experience with Cooking Life
Order number 686022 please contact me
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Mar 30, 2023
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Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
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