cookinglife.eu- Logo - reviews

cookinglife.eu
Reviews:

472 reviews in the last 12 months3,181 total reviews  

3.83
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: May 25, 2020
The Trustmark indicates trustworthy online retailers.
cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for cookinglife.eu

Sort by  
Latest first
(114)
Reset
May 2, 2023
 Verified review

They don't respond to contact messages.

Made an order then 5 minuites later found the same item £20 cheaper and with next day delivery so immediately contacted them to cancel. No response then 2 days later the item ships. Now when it eventually arrives (10 days later) I'll have to go through the rigmarole of sending it back again, costing me and them unnecessary shipping. Pain in the arse.
Report review
Apr 29, 2023
 Verified review

No shipping and no answers on email or WhatsApp

No answers on email or WhatsApp. I ordered two weeks ago and one week ago. Not a single item has shipped or email answered, but my credit card has been charged for both.
Report review
Apr 27, 2023
 Verified review
Ordered 4 cup and all arrived smashed, very poor packaging
Report review
Apr 21, 2023
 Verified review

Charged €13 for return label that doesn't work. Stuck with pan I don't want.

I don't like to give bad reviews, but... When I get charged €13 for a return label that doesn't work and after 3 trips can't find a 'DHL parcelshop' in Ireland that will take the return, it's a tempting notion. After a month of calling CookingLife's phone number and getting a message that "due to maintenance we are currently not reachable by phone" and after multiple attempts at phone and message contact via the WhatsApp number on CookingLife's website netted no response, it's starts becoming an attractive option. After multiple ignored emails to info@cookinglife.eu asking for help, it becomes a certainty. This is either a company on its way out of business or one whose business model 'sell and forget'. Either way I won't be back...
Report review
Apr 21, 2023
 Verified review

Bad servis

one of the two jugs came broken, I wrote 2 e-mails and no response from you, so I rate the service negatively, the glass products were also not secured in the right way.
Report review
Apr 20, 2023
 Verified review
I haven’t gotten my order yet
Report review
Apr 19, 2023
 Verified review
No answer on my question by e mail and WhatsApp
Report review
Apr 19, 2023
 Verified review
Deliver my order or refund my payment
Report review
Apr 18, 2023
 Verified review
I ordered my wine glasses n paid in full.. to date I have no glasses?? I would like my money back
Report review
Apr 9, 2023
 Verified review
I have emailed them twice about an order & they have not come back to me
Report review
Apr 7, 2023
 Verified review
Terrible experience with the carrier DHL which was chosen by Cookinglife. Not only did they not deliver to my home address when I was there all week but they also lied and said that they couldn't reach me. A complete lie. To make things even worse, I had to go at my own expense to their chosen pick up point only to find out that no one was there despite being there during opening hours. It was a one man shop and the owner was not there. I will never use cookinglife again. I was on the verge of placing a 3rd and much bigger order but will give the business to another vendor.
Report review
Apr 3, 2023
 Verified review
Unfortunately there was an error in the quantity of my order and the colour. Cooking Life has neither resounded to my whatsapp email nor phone calls. If they would contact me it could be resolved without this review. It’s the first time I haven’t had a good experience with Cooking Life Order number 686022 please contact me
Report review
Mar 30, 2023
 Verified review
Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
Report review
Mar 30, 2023
 Verified review
Ask me when I’ve received it!
Report review