cookinglife.eu

Reviews:

13 items ordered - all advertised as having estimated delivery in 4-6 working days. After order placed, Cookinglife sent e-mail advising that "some" (unidentified) ordered items not in stock and I would have to await their receiving new stock from their supplier. Several weeks later situation remained the same. I phoned several times to inquire which items were available (3 out of 13) and asked that these be sent and the balance of the order rescinded.Subsequently I had to phone to request refund of my overpayment which Cookinglife did expedite. Cookinglife appears to be the only supplier of Frigoverre to eu residents. As I still need some items, on 12 June I placed a new order (524425) for 3 items advertised with estimated delivery 4-6 working days. Same outcome - Cookinglife sent e-mail claiming part or all of my order is not in stock and delivery must await their receiving new stock from their supplier. This appears to be how they run their business. If I fail to receive notice of shipment within two more weeks I will contact my bank to withhold payment for the new order until items have been received.

Hi there! Cookinglife.eu hasn't replied to my previous emails during the last month. I have forwarded them my last order that Smartpost (Estonian post) has sent on July 21st back to them (order #JVGL06143473001959557237) because almost all items (Royal Doulton plates) in the package were broken. I would like to request the money back from them 256,4 EUR for those items that were ordered in the initial order on JUNE 13th (#524773), and since that time haven’t been delivered yet. Kindly make 256,4 EUR return and I won’t order anything again from you. I have been waiting this order for a long time, and still haven’t received it fully. I need the funds back as soon as possible. Cheers

I had a horrible experience with cookinglife. If your address is more than a normal amount of characters, it just cuts the address out without any warning. I immediately contacted cookinglife about this issue (over a week of time before it was "delivered"). They just did not respond back to me and now it is being delivered to the wrong address. I would recommend using a different retailer. I emailed many many times and did not get a response back. Now I am working with my credit card to get a refund. Not worth the hassle. Once you place an order they immediately warn you that orders might take months to ship because of a migration they are working on.

I placed my order 10 days ago and heard nothing. I did not expect a big delay for a product coming from the Netherlands. I am disappointed and wish that i had not ordered. I have now had feed back asking me for patience as they are having many problems. I am not been given any hope of receiving my order any time soon meanwhile I have paid for it. I would like a refund but again I do not have much hope. I would not have given even one star but had no other option. I would not order from this company again. Trusted Shops association gave me confidence to order from this company.

Orders take a long time and they only send standard answers. I ordered on September 29th and when it was 10 days over and no update at DHL, I emailed them and they sent back three FAQ's to say that orders should take 3-6 days to arrive to my door. So there was no help in actually looking up the order or reading my email. The parcel has not arrived, today is 16 October. Not worth the wait. If you need some kitchen utensil, do you really want to wait 3 weeks, especially if they are not even helping to see why it hasn't shipped?

When we first ordered we ordered a to small size, we thought we could just return it but in fine print you must pay for the shipping fee AND. You must only use DHL. That would have cost from Finland over 399e, so we decided to re order and just deal with our lost, now this time with the right size . The packaging was so poor on the ceramic dish that they broke. As being a small restaurant maybe it’s better we just skip this website all together we can help to feel awkwardly cheated

Made an order then 5 minuites later found the same item £20 cheaper and with next day delivery so immediately contacted them to cancel. No response then 2 days later the item ships. Now when it eventually arrives (10 days later) I'll have to go through the rigmarole of sending it back again, costing me and them unnecessary shipping. Pain in the arse.

My order: 538405 Product: Marcato Pasta Machine Atlas 150 Red was never delivered. The track and trace number with DHL JVGL06143473001768205414, said that it was delivered on Tuesday the 5th but I received nothing. I work from home so was in every day. I have been trying to email the company but can't find a link whereby I can contact them.

I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.

The item I purchased was of such poor quality that it was completely unfit for purpose - as in totally useless. I sent a polite email to Cookinglife (with images) explaining the issue - guess what... I got completely ignored. Have tried again over a week later. Let's see what happens.

Order placed and payed on 14.6.2023, arrived 21.6.2023 damaged. Return request created the same day. Still not received all of the replaced items (just one bowl), not answering return request, not answering on phone, not answering on email..., the worst experience ever.

I ordered a set of cutlery. When ordering, they immediately took money from the card and sent a letter that the goods were not available. Almost 20 days have passed and the money has not yet been returned. I do not recommend ever shopping in this place!

I ordered a set of cutlery. When ordering, they immediately took money from the card and sent a letter that the goods were not available. Almost 20 days have passed and the money has not yet been returned. I do not recommend ever shopping in this place!

Placed order, no clear communication re delivery date, plus customer service team filed to get back to various enquiries related to delivery address. No response to WhatsApp messages sent to cooking life custom service WhatsApp account.

My order was never delivered. I attempted to contact the company 3 times over several weeks and all I received back were automated responses. Extremely poor customer service. I will not do business with Cookinglife again.

Customer service is almost impossible to contact. Answers come very late or not at all. We wanted to contact top management for improving/growing business partnership and it was impossible to talk to someone.

Box is smashed, class is crushed, and no fragile sing on the package, but there was set or glass dishes. No reply on my refund request from 15 of September. So much disappointment for this time.

Arrived damaged. Informed company immediately, sent photograph. Receipt of that was acknowledged, but they have failed to respond to any others

I made the wrong choice of item and immediately cancelled my order but was only attended to once the order had shipped.

Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.