cookinglife.eu

Reviews:

My order was never delivered. I attempted to contact the company 3 times over several weeks and all I received back were automated responses. Extremely poor customer service. I will not do business with Cookinglife again.

in 3 weeks order is not sent out and no answer from customer care. total order 769,6€

Be better att helping and returning payment if we don't get our order.

Ordered item for 50th birthday which was not delivered. One star only for timely refund.

I ordered 6 gin gkasses and 2 were broken on delivery and no feedback

Arrived damaged. Informed company immediately, sent photograph. Receipt of that was acknowledged, but they have failed to respond to any others

Site easy to use and fast delivery. Didn’t answer the mail I wrote at the same that I made the order, nor take it in account to change order.

Good item well described, well priced.well packaged and Delivered. Could have communicated that item had been delayed instead I had to ask. When I did ask I got a bit response which had no bearing on the query.

only 5 knives arrived instead of 6, no reply in 3 days from customer services. I have asked for the missing knife to be sent out

I made the wrong choice of item and immediately cancelled my order but was only attended to once the order had shipped.

Box is smashed, class is crushed, and no fragile sing on the package, but there was set or glass dishes. No reply on my refund request from 15 of September. So much disappointment for this time.

My ordered item, vacuum glass dishes, does not function as it should. Cannot hold a vacuum, lids come loose after a short period of time. Have tried logging a request on via my account, no response from cooking life. Have tried to initiate a return, but returnless option only allows 8 digit order code. Original order ID from the first email I received from cookinglife is only 6 digits. Subsequent

Unfortunatly i didn't receive the products and i dont have any information about IT.

Main reasons for low rating are customer service and money refund. For more details, read below. Despite several attempts (by e-mail / web contact form / phone) to get response from cookinglife.eu regarding refund I received neither money back nor reply concerning delay of money transfer after period of 10 business days after my return was processed. Btw: processing of return took unusual long time. I was successful to reach customer service by phone finally on Monday this week and got response by e-mail on Tuesday. It was told me that my refund should be settled until next day. The e-mail communication led to nowhere and didn't follow up my issue so far. The result today is that nothing changed and refund is still not transferred. I have to say, that this is my worst experience over past years. To be objective, I state that the delivery was fulfilled in a timely manner and the packaging and consequently goods were all right. All in all, I miss hundreds of euros.

The order #531478 from 22/08/2023 received incomplete! I bought for amount 107,86 Euro and received items only for a total of 69,89 Euro. Also I wrote a letter on 08/28/2023 to the seller with a request to solve it, but did not receive any answer. Dear cookinglife.eu, if you can't deliver ordered items, please refund the money.

I made an order almost one month ago and still have not got it . Also it is really dificule to contact the seller.