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cookinglife.eu
Reviews:

472 reviews in the last 12 months3,181 total reviews  

3.83
Good

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Includes Buyer Protection

Certified since: May 25, 2020
The Trustmark indicates trustworthy online retailers.
cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Jun 7, 2023
 Verified review
Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer, We are sorry to hear that your order was not shipped on time. We recently switched to a different system, which has caused a backlog in our order processing. We are working hard with our team to avoid this next time. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jun 6, 2023
 Verified review
Man ar iespējas atrāk vajag saņemt savu pasūtījumu, bet Jūs neatbildat uz vēstulem un sms whatsappa
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer, We apologise for the delay in your order. I see that you have now received your order and have been in contact with a colleague of ours. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jun 2, 2023
 Verified review

partially damaged delivery

I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer, Thank you for your review. Sorry to hear that you are not satisfied with our service. We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. As a result, we were also unable to respond within the required time. Our apologies for this! Unfortunately, with the information, given here, we cannot find an order in the system. If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us. We are working hard to eliminate the backlog so that we can offer you a better service in the future! Apologies again for the inconvenience. Kind regards, Team Cookinglife
May 31, 2023
 Verified review
Since 12 may when I order and still waiting for the parcel, sent a few mails and whatsapp and did not get any reply
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May 29, 2023
 Verified review

No order received and no after-sales service available

My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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May 22, 2023
 Verified review
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May 22, 2023
 Verified review
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
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May 18, 2023
 Verified review
Everything is fine,just on my dinner set is couple of black spots.
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May 6, 2023
 Verified review

Definitely don’t place order with this company

I would never deal with this company again! The item I ordered promised a 2-4 day delivery. I then received an email informing me they could not fulfil the order in this time and would email me when it became available. Customer services does not answer the phone or email requesting refund.
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May 5, 2023
 Verified review
Order not complete
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May 5, 2023
 Verified review
Order # 7711441 made on 12th April 2023 still has not been delivered. I have made numerous attempt to contact your company. No one answers the phone. No-one has responded to my emails. No-one has responded to the contact form sent from your website. The ONLY response has been from a chat box. Your colleague simply gave a tracking number which as previously explained was invalid. After that initial response they stopped answering the query. We would like our money back. You owe us 45.84€. This has been a frustrating and expensive experience. This cannot be a 'trusted shop'
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May 5, 2023
 Verified review

Do not buy from these people

The item I purchased was of such poor quality that it was completely unfit for purpose - as in totally useless. I sent a polite email to Cookinglife (with images) explaining the issue - guess what... I got completely ignored. Have tried again over a week later. Let's see what happens.
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May 2, 2023
 Verified review

They don't respond to contact messages.

Made an order then 5 minuites later found the same item £20 cheaper and with next day delivery so immediately contacted them to cancel. No response then 2 days later the item ships. Now when it eventually arrives (10 days later) I'll have to go through the rigmarole of sending it back again, costing me and them unnecessary shipping. Pain in the arse.
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Apr 29, 2023
 Verified review

No shipping and no answers on email or WhatsApp

No answers on email or WhatsApp. I ordered two weeks ago and one week ago. Not a single item has shipped or email answered, but my credit card has been charged for both.
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Apr 28, 2023
 Verified review

Broken and replaced

Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Apr 27, 2023
 Verified review
Ordered 4 cup and all arrived smashed, very poor packaging
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Apr 26, 2023
 Verified review
To get the items I have ordered.
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Apr 21, 2023
 Verified review

Charged €13 for return label that doesn't work. Stuck with pan I don't want.

I don't like to give bad reviews, but... When I get charged €13 for a return label that doesn't work and after 3 trips can't find a 'DHL parcelshop' in Ireland that will take the return, it's a tempting notion. After a month of calling CookingLife's phone number and getting a message that "due to maintenance we are currently not reachable by phone" and after multiple attempts at phone and message contact via the WhatsApp number on CookingLife's website netted no response, it's starts becoming an attractive option. After multiple ignored emails to info@cookinglife.eu asking for help, it becomes a certainty. This is either a company on its way out of business or one whose business model 'sell and forget'. Either way I won't be back...
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Apr 21, 2023
 Verified review
broken items / damaged goods and no contact back
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Apr 21, 2023
 Verified review

Bad servis

one of the two jugs came broken, I wrote 2 e-mails and no response from you, so I rate the service negatively, the glass products were also not secured in the right way.
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