Englishman living in England
First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00.
Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to.
Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints.
Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Verified review
5 months ago
International delivery was great at a good price despite UK having left the EU. 28cm pancake pan seems lower quality than I had expected but nice enough.
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Answer by Cookinglife
5 months ago
Thanks for sharing your positive Cookinglife experience! We look forward to helping you again.
Verified review
1 year ago
Very fast delivery and the product was ok.
The outer box was not closed properly and, fortunately, the carrier put a piece of scotch tape crossing it..
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Verified review
7 months ago
Received this afternoon. Exactly as I ordered. It is a gift.
No tracking information available from Dec 13 to Dec 16! I was afraid parcel was lost.
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Verified review
8 months ago
Easy to order,delivered on time with a constant update on the items location,could not fault you,but only 4 stars because no-one is perfect.☺☺.
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Verified review
10 months ago
Very fast delivery from the Netherlands to Italy. Seems to be a very good product so far! Sadly though the included cooking book was in Dutch.
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Verified review
8 months ago
The actual wine opener is perfect but I expected the packaging to be better. The last one I got was in a lovely box - perfect for a gift.
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1 year ago
The wrong items were shipped however, the correct items were sent quickly and the complaint was dealt with in a very professional manner
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1 year ago
Everything was as described, glasses arrived in great condition, just took longer to arrive than expected, down to carrier
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Verified review
9 months ago
Very good but i think item description could be a little more precise on the product i recieved . As regards to the measurements
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Verified review
7 months ago
Some damage on one of the candles but too late for changes so I'll use it as is. Overall good service. Will purchase again
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Verified review
10 months ago
The glasses came and we're fine. It did say I'd be waiting 2 to four days but was waiting 7 for delivery. Otherwise
Happy.
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Verified review
6 months ago
Item is first class delivery slower than anticipated. Was actually asked to do this review before the item arrived!
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Verified review
9 months ago
I liked the facility of contacting you and perform the purchase. I would like a quicker reception of the product.
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Verified review
7 months ago
My goods arrived well packaged, on schedule and in good condition. This company provides a very good service
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Verified review
11 months ago
The product is nice but one of the jars arrived broken and there was no "fragile" tape on the box.
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Verified review
10 months ago
The kettle I bought was damaged when delivered but the service to return and replace was good
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Verified review
1 year ago
We asked for a invoice without TAX. We are intracomunitary operator.
We have not recieved
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Verified review
9 months ago
Speedy, efficient delivery.
Lots of plastic packaging- can you find an alternative?
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Verified review
10 months ago
The shipping time was a bit longer than I expected. Otherwise everything was nice.
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