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cookinglife.eu
Reviews:

471 reviews in the last 12 months3,179 total reviews  

3.83
Good

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Aug 17, 2023
 Verified review

Unresponsive

No tracking number Asked for one but no response. Couple of weeks since ordering But received nothing as yet….
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Answer by cookinglife.eu
Sep 1, 2023
Dear Paul, Thank you for your review. Unfortunate to hear that your order was not delivered! Our sincere apologies for the inconvenience. We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife
Aug 17, 2023
 Verified review
Webshop was nice and easy to use. Plates where very well packed. Webshop picture didn't had correct colour's or i got wrong plates. Pictures colour was so much brighter. When plates arrived, i was disappointed of difference. transportation time was promised 3-4, but it took 10 days to arrive to Finland.
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. Annoyed to hear that your delivery arrived late. If you think you have received the wrong colour we would like to receive a photo of this. When we receive this photo we can take a look with you to see if you have received the wrong colour. I hope to have informed you sufficiently.
Aug 14, 2023
 Verified review

haven't returned my money back (256.4 EUR)

Hi there! Cookinglife.eu hasn't replied to my previous emails during the last month. I have forwarded them my last order that Smartpost (Estonian post) has sent on July 21st back to them (order #JVGL06143473001959557237) because almost all items (Royal Doulton plates) in the package were broken. I would like to request the money back from them 256,4 EUR for those items that were ordered in the initial order on JUNE 13th (#524773), and since that time haven’t been delivered yet. Kindly make 256,4 EUR return and I won’t order anything again from you. I have been waiting this order for a long time, and still haven’t received it fully. I need the funds back as soon as possible. Cheers
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We"re sorry to hear that you received your order with damage, we apologise for this! We pack your parcel with the greatest care, yet unfortunately it may happen that you have received a damaged item. We have sent you an e-mail with more information about your order. Kind regards, Team Cookinglife
Aug 13, 2023
 Verified review

Website does not fill in correct address. Support does not fix it.

I had a horrible experience with cookinglife. If your address is more than a normal amount of characters, it just cuts the address out without any warning. I immediately contacted cookinglife about this issue (over a week of time before it was "delivered"). They just did not respond back to me and now it is being delivered to the wrong address. I would recommend using a different retailer. I emailed many many times and did not get a response back. Now I am working with my credit card to get a refund. Not worth the hassle. Once you place an order they immediately warn you that orders might take months to ship because of a migration they are working on.
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Aug 8, 2023
 Verified review

Minor delivery issue

Everything was perfect except the delivery by DHL.
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Answer by cookinglife.eu
Aug 30, 2023
Dear Jaime, Thank you for your review. Unfortunate to hear that you are unhappy with the delivery! Our apologies for the inconvenience. In our system I see that your package has been delivered with good order in the meantime. Glad to hear that it was otherwise perfect and enjoy your order! :) With kind regards, Team Cookinglife
Aug 8, 2023
 Verified review
Bought a pot and had to pay import duty of £52. Was not made clear on purchase. Not really fair cookinglife.
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Answer by cookinglife.eu
Aug 30, 2023
Sehr geehrter Marcus, vielen Dank für Ihre Bewertung. Es ist ärgerlich zu hören, dass Sie benachrichtigt wurden, die Einfuhrgebühr zu zahlen! Dies ist natürlich nicht die Absicht, unsere aufrichtige Entschuldigung für die Unannehmlichkeiten. Leider haben wir das Paket versehentlich mit dem falschen Versandpartner verschickt. Wir haben uns mit dem entsprechenden Versandpartner in Verbindung gesetzt, dass wir die Kosten übernehmen werden. Ich habe Ihnen eine E-Mail mit weiteren Informationen geschickt. Wir hoffen, dass sich die Angelegenheit damit in Wohlgefallen auflöst! Mit freundlichen Grüßen, Team Cookinglife
Aug 7, 2023
 Verified review

Absolutely terrible service, devastated

We made a large purchase of items, they were shipped via DHL. NO label saying they were fragile on the box. The items were wrapped in bubble wrap but not taped on the ends so the items rolled out. The box appeared to upside down. Most of the items were completely smashed on arrival. The process to report it needed a number from the picking slip that does not exist. No shipment from them has ever h
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We apologise for the poor communication. We are still doing our best to clear the backlog created by the transition of systems. However, this is causing us to be unable to respond within the desired timeframe. We are working hard as a team to clear the backlog so that we can get back to serving customers as soon as possible. We are very sorry to hear that your order was delivered damaged for the most part. Our apologies for this! I have sent you an email to reach a solution with you. We look forward to hearing from you! Kind regards, Team Cookinglife
Aug 5, 2023
 Verified review

Easy to order … quick delivery

Easy to order … quick delivery. Badly packed and one glass was broken
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. How annoying to hear about broken glasses. Happy to receive a photo of the damage. Then we can send you new ones or refund the damage. I would like to hear your choice.
Aug 4, 2023
 Verified review
I had a tracking notification yesterday to say my order had been delivered but when I got home no parcel or card. This morning I’ve had a notification from a different courier to say parcel is on its way. Very confusing !
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife
Aug 4, 2023
 Verified review
I’ve had a notification to say my parcel has been delivered but no parcel was left. This morning I have also had a tracking notification from another courier saying my parcel is on its way. Very confusing !
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife
Aug 2, 2023
 Verified review
Missing items, wrong products and broken pieces. Online form did not work so had to write an email.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, We are sorry to hear that you did not receive your order in its completeness and that a part of it was also damaged. Our apologies for this! We have now re-ordered these items for you. These will be shipped from our warehouse as soon as possible. We have also sent you an e-mail about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife
Aug 2, 2023
 Verified review

Took the money and delivered nothing

Ordered items costing over EUR100 on 19th June. Nothing was delivered, and no response received to numerous emails sent from me. This is the worst customer service I have ever experienced. Avoid!!
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Our sincere apologies for the delay in delivering your order! We have sent you an email in order to come to a solution with you. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Jul 30, 2023
 Verified review
I received a knife set that I did not order. There was no order receipt in the package, so I am unable to return it, as I need a 7 digit number from the order receipt. I am unable to make contact on the phone.
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Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, We are sorry to hear that you received an incorrect item. Our apologies for this! I have sent you a free return label. You should have received this in your email from DHL. When we have received and processed your return, we will send you the correct knife set. Sorry again for the inconvenience. Kind regards, Team Cookinglife
Jul 25, 2023
 Verified review
Have not received my item yet too slow delivery and no updates not impressed
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Answer by cookinglife.eu
Jul 28, 2023
Dear Pauline, We apologise for the late delivery of your order! We have sent you an email with more information about this. Kind regards, Team Cookinglife
Jul 25, 2023
 Verified review
Customer service is almost impossible to contact. Answers come very late or not at all. We wanted to contact top management for improving/growing business partnership and it was impossible to talk to someone.
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Jul 25, 2023
 Verified review
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Answer by cookinglife.eu
Jul 28, 2023
Beste klant, Bedankt voor je review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 23, 2023
 Verified review
Product arrived broken and have not received any details of a replacement/ request
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Answer by cookinglife.eu
Jul 25, 2023
Dear Grace, We"re sorry to hear that you received your order with damage, our apologies for this! We pack your package with the greatest care, yet unfortunately it may happen that you received a damaged item. We have now ordered a new product for you and this will be delivered as soon as possible. We apologise for the inconvenience and hope you enjoy your new product! Kind regards, Team Cookinglife
Jul 23, 2023
 Verified review
Missing an item and one glass broken
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet unfortunately it may happen that you have received a damaged item. We are also sorry to hear that you did not receive an item. We have sent you an e-mail with solutions, such as a refund or a replacement product. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Jul 23, 2023
 Verified review

Absolutely shocking customer service

Placed an order on 20th of June. Didn’t receive it. Sent several email and what’s app messages and eventually got a response on 17th of July. Order had not been despatched and some items were out of stock even though I had been promised delivery in 2-3 days. Waiting on a refund.
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you had a hard time getting in touch with us. Our apologies for this! We do our best to respond on all platforms as soon as possible, however, we have not yet completely cleared the backlog caused by the transition of systems, which has prevented us from responding within the required time. We are also sorry to hear that the products you ordered were ultimately out of stock. It is unfortunately sometimes the case that it takes longer for our supplier to redeliver items to us. Our apologies for this inconvenience. Indeed, I see that your order has been cancelled and a refund initiated. We are working hard with our team to provide you and other customers with a better service in the future! Kind regards, Team Cookinglife
Jul 22, 2023
 Verified review
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you are not satisfied with our service. Please tell us what we can improve so that we can offer you a better service in the future! Kind regards, Team Cookinglife