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cookinglife.eu
Reviews:

471 reviews in the last 12 months3,179 total reviews  

3.83
Good

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Jan 13, 2024
 Verified review
very fast service. will be buying from you again,
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Answer by cookinglife.eu
Jan 15, 2024
Dear Con, Your satisfaction is our success! We"re grateful for your feedback on our fast service. Looking forward to serving you again in the future. Kind regards, Annemijn Team Cookinglife
Jan 10, 2024
 Verified review

Good service

Service, product and delivery as described
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Answer by cookinglife.eu
Jan 11, 2024
Beste Jamie, Bedankt voor je mooie review! Veel plezier met je Rebottled Waterglas Mix. Mocht je in de toekomst nog vragen hebben, dan staan we voor je klaar.
Jan 17, 2024
 Verified review

Effective and trustable

Effective and trustable - period!
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Answer by cookinglife.eu
Jan 17, 2024
Dear John, Thank you for your lovely review! We are happy to hear that you are satisfied with our service. Enjoy your Alessi Serving Spoon Dry!
Jan 22, 2024
 Verified review
Teapot as described, fast delivery
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Answer by cookinglife.eu
Jan 22, 2024
Dear Laura, Thank you for your lovely review! Have fun with your teapot. We hope this beautiful acquisition will make your tea moments even more special. Enjoy the delicious hot drinks and the cosy moments you will have with your new teapot 🙂  Kind regards, Team Cookinglife
Jan 14, 2024
 Verified review
Thanks
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Answer by cookinglife.eu
Jan 15, 2024
Dear Witold, Thank you so much for your great five-star review of the Sareva Vacuum Glass Oven Trays! We really appreciate your positive feedback. Kind regards, Team Cookinglife
Jan 27, 2024
 Verified review
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Answer by cookinglife.eu
Jan 27, 2024
Beste Alina, Bedankt voor de 5-sterren beoordeling! We zijn blij om te horen dat je tevreden bent met onze service. Veel plezier met je Westinghouse Staafmixer! Met vriendelijke groet, Team Cookinglife
Jan 14, 2024
 Verified review
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Answer by cookinglife.eu
Jan 15, 2024
Dear Emilia, Thank you for the fantastic five-star review of the Bowls & Dishes Serving Board! We are delighted that you are happy with your purchase. Enjoy using it, and we look forward to serving you again in the future! Kind regards, Team Cookinglife
Jan 13, 2024
 Verified review
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Answer by cookinglife.eu
Jan 13, 2024
Beste Anne, Hartelijk dank voor het toekennen van 5 sterren aan je recente aankoop. We hopen dat je er volop van geniet!   Met vriendelijke groet, Team Cookinglife
Jan 2, 2024
 Verified review
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Answer by cookinglife.eu
Jan 3, 2024
Dear Tom, Thank you for your 5-star review! We are happy to hear that you are satisfied with your experience at Cookinglife. If you have any questions or comments in the future, we would love to hear from you!
Jan 20, 2024
 Verified review
I ordered some Maxwell & Williams bowls and paid for them in good faith only to be told they weren't in stock. So why were they listed on the website? I was then asked if I wanted a refund or to wait until the item was back in stock. Why would I want to do that? They should have immediately refunded and offered to let me know when it was back in stock in case I wanted to re-order. I said I wanted a refund and then for days all I got was automated messages - mostly in Dutch - telling me to ring them if it was urgent. My phone contract doesn't cover calls abroad so I couldn't afford to do that. Finally - after several days and many attempts to contact a real person at the company - someone did respond and said they would process a refund. That again took several days. Very poor customer service and very inefficient in listing stock they don't have. Would never use again.
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Answer by cookinglife.eu
Jan 20, 2024
Dear Alisons, How annoying to hear that your experience with us was not satisfactory. It is true that the product you ordered was out of stock. Indeed, we should have communicated this more clearly on our website. Our apologies for the inconvenience. Regarding the automated messages, we are working on improving our communication to avoid confusion in the future. We"re sorry you had to go through a lot of trouble to get in touch with us. Our customer service is easier to reach at 088-1451499. We hope you will give us another chance in the future to show you that we can do better. Kind regards, Team Cookinglife
Jan 3, 2024
 Verified review
VOLEURS ! Je n'ai jamais reçu de mail pour organiser un échange de produits ou un retour. Je n'ai même pas une adresse de retour. Je n'ai reçu qu'un quart de ma commande dont la moitié était cassée ! Où est le reste ??? Par contre, ils ont bien encaissé les 91 € !
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Answer by cookinglife.eu
Jan 4, 2024
Dear Nathalie, Thank you for your review. We are annoyed that your order was delivered with damage, according to our system we have refunded the items with damage. We wish you another great day! Kind regards, Team Cookinglife
Jan 16, 2024
 Verified review
I ordered glasses on website. Got an email immediately to say the glasses were out of stock. However, money was still taken out of my account. I have emailed several times and still not received a refund.
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Answer by cookinglife.eu
Jan 16, 2024
Dear Siobhan, We sincerely apologise for the inconvenience caused by not having the glasses you ordered in stock. We understand how frustrating this can be and appreciate your patience. After receiving your notification, we have taken action and cancelled the order. The refund has already been processed and should be credited to your account on 15/01. We strive to provide our customers with a pleasant and carefree shopping experience, and we regret not living up to this in your case. Should you have any further questions or need assistance, please do not hesitate to contact us. We appreciate your understanding and thank you for your patience. Kind regards, Team Cookinglife
Jan 26, 2024
 Verified review
Very poor costumer service. Don't respond to customers' messages and, more seriously, acts as if hasn't received them.
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Answer by cookinglife.eu
Jan 29, 2024
Dear Alexandre, Our sincere apologies for the inconvenience and delay in our response to your messages. We understand that good customer service is essential and regret that we did not meet your expectations. Due to increased busyness, we may not have responded in a timely manner, and we are very sorry for that. We greatly appreciate your feedback and want to assure you that we take it seriously. To resolve the issue, we have just sent you an e-mail. We sincerely hope that we can come to a suitable solution together. Please, let us know how we can assist you further and we look forward to your response. Once again, our apologies and thanks for your understanding. Kind regards, Team Cookinglife
Dec 21, 2023
 Verified review
I was nervous ordering from a European country for a uk delivery. Very impressed the item as dispatched the same day and arrived within 5 day. Well done.
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Answer by cookinglife.eu
Dec 22, 2023
Best Kay, Thanks for your fantastic review! We"re thrilled to hear that you had a positive experience and that your Cosy & Trendy Fondue Set arrived timely. Enjoy your fun and tasty fondue nights! Should you need anything else, feel free to reach out. We"re here to help! Kind regards, Team Cookinglife
Dec 5, 2023
 Verified review

Excellent service!

Easy to order on the website....dispatched the next day and received ahead of the planned delivery date....cannot recommend enough!
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Answer by cookinglife.eu
Dec 5, 2023
Dear Carl, Wow! Thanks for your fantastic review! We"re thrilled to hear that you had a great experience with us. We hope you enjoy your Alessi Bestekset Nuovo Milano. Thanks for recommending us and we look forward to serving you again soon!
Dec 19, 2023
 Verified review

Very happy

Was a bit worried after reading the reviews, but delivered in 7 days, no damage and exactly as described. Packaged really well.
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Answer by cookinglife.eu
Dec 22, 2023
Dear Belinda, Great to hear that you"re pleased with your experience and that your Villa d"Este Serviesset Acquerello 18-Delig arrived safe and sound! We always strive to provide the best service and we"re thrilled that we could meet your expectations. Thank you for your lovely review, enjoy creating delicious meals with your new dinnerware set! We wish you happy holidays🎄  Met vriendelijke groet, Team Cookinglife
Dec 7, 2023
 Verified review
I like the butter knives, but it is not clear on the packaging if they are authentic or copies.
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Answer by cookinglife.eu
Dec 8, 2023
Dear Jean, Thank you for your review! It"s great to hear that you"re happy with your butter knives. As for your question, the Laguiole Style de Vie butter knives you purchased are officially licensed products. They are not made in the original Laguiole region in France, but they are manufactured according to the high standards set by the original Laguiole brand. Rest assured, you have the real deal - just made under license to ensure quality and affordability! Kind regards, Team Cookinglife
Dec 23, 2023
 Verified review
Efficient tracking service well adhered to and parcel arrived exactly when promised
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Answer by cookinglife.eu
Dec 28, 2023
Dear Martin, Thank you for your wonderful review! We"re delighted to hear that you were satisfied with our tracking service and the timely delivery of your order. We hope you enjoy using your Alessi Toaster! If you have any other questions or need further assistance, feel free to ask. Kind regards, Team Cookinglife
Dec 20, 2023
 Verified review
The order arrived quickly, however, contact with the customer was not informative.
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Answer by cookinglife.eu
Dec 22, 2023
Dear Carlos, We appreciate your feedback and we"re sorry to hear that you weren"t happy with the level of communication. We"re always striving to improve our services. In the future, if you have questions about your order, don"t hesitate to reach out. We"re here to help! Kind regards, Team Cookinglife
Dec 3, 2023
 Verified review
Great service.. great products.. would definitely recommend.. quick delivery also
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Answer by cookinglife.eu
Dec 5, 2023
Dear Emma,  Thanks for your beautiful review!  We"re thrilled to hear you enjoyed our service and products. We hope you enjoy your Jay Hill Whiskey Glasses. Spread the word and continue to cook with joy! Kind regards, Team Cookinglife