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cookinglife.eu
Reviews:

471 reviews in the last 12 months3,179 total reviews  

3.83
Good

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Dec 21, 2023
 Verified review
Quick drlivery
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Answer by cookinglife.eu
Dec 22, 2023
Dear Siobhan, Thanks for your lovely review! We"re glad to hear that your SMEG Mini Water Kettle arrived in a jiffy. Enjoy brewing up your favourite hot drinks with it! If you have any other questions or need further assistance in the kitchen, don"t hesitate to drop us a line. Kind regards, Team Cookinglife
Dec 15, 2023
 Verified review
Uitstekend!
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Answer by cookinglife.eu
Dec 16, 2023
Beste klant, Bedankt voor jouw positieve beoordeling! Wat fijn om te horen dat je een fijne ervaring hebt gehad met onze service. Geniet van de betoverende sfeer met de Alessi Kerststal en zijn bijbehorende figuren. Moge deze toevoeging aan je kerstviering een bron van vreugde en betekenis zijn tijdens deze feestelijke dagen. Met vriendelijke groet, Team Cookinglife
Dec 20, 2023
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Answer by cookinglife.eu
Dec 23, 2023
Dear Christine Metzger, Thank you for your review. We have informed you via email about the current status of your order. We look forward to hearing from you and wish you happy holidays :) Kind regards, Team Cookinglife
Dec 19, 2023
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Answer by cookinglife.eu
Dec 23, 2023
Dear Fabiana, Thanks for your 5-star rating! We"re thrilled to see that you"re happy with our service. Enjoy your Cookinglife Beer Glasses Basic 500 ml - 6 pieces. If there"s anything else we can help you with, feel free to ask. With kind regards, Team Cookinglife
Dec 18, 2023
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Answer by cookinglife.eu
Dec 22, 2023
Beste De Moor Totaal, Dank je wel voor de geweldige 5 sterren review. We zijn blij dat je zo tevreden bent en hopen dat we je in de toekomst opnieuw van dienst kunnen zijn. Fijne feestdagen toegewenst! 🎅️ Met vriendelijke groet, Team Cookinglife
Dec 3, 2023
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Answer by cookinglife.eu
Dec 5, 2023
Dear Yassen, Thanks for your 5-star rating!  We"re glad you"re happy with your experience. Enjoy your BK Karaf With 4 Picardie Glasses! If you have any further questions,  don"t hesitate to reach out.  Best wishes,  Team Cookinglife
Nov 30, 2023
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Answer by cookinglife.eu
Nov 30, 2023
Dear Paolo,  Thank you for your 5-star rating!  Enjoy your Ballarini Palermo frying pan.  Let us know if you need anything else. With kind regards, Team Cookinglife
Nov 29, 2023
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Answer by cookinglife.eu
Nov 29, 2023
Beste Tanja Korpelainen, Geweldig om te horen dat je zo blij bent met de Maxwell & Williams schaaltje, serveerschaal, kom & ontbijtbord!  We zijn blij dat ze aan je verwachtingen voldoen. Bedankt voor het delen van je positieve ervaring.  Geniet van je aankopen! Met vriendelijke groet, Team Cookinglife
Nov 29, 2023
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Answer by cookinglife.eu
Nov 29, 2023
Beste klant, Fijn om te horen dat je tevreden bent met de Le Creuset Braadpan Ovaal Signature Azure!  We zijn blij dat het aan je verwachtingen voldoet en dat het een waardevolle aanvulling is in je keuken.  Bedankt voor het delen van je positieve ervaring en veel kookplezier met je nieuwe braadpan! Met vriendelijke groet, Team Cookinglife
Dec 26, 2023
 Verified review
I did not recieve all the items and one item has the bottom and the cover from 2 separate items (but they do fit one another) and the delivery was messy and only after I complained about the missing package. They had send me an email about a carrier and the tracking number and finally I got an email from another carrier that they had a package for me but they did have my phone number nor my address.
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Answer by cookinglife.eu
Dec 29, 2023
Liebe Stéphanie, Wir entschuldigen uns aufrichtig für die Schwierigkeiten, die Sie mit Ihrer Bestellung hatten. Wir verstehen, dass es enttäuschend ist, dass Sie nicht alle Artikel erhalten haben und dass der Artikel, den Sie erhalten haben, nicht Ihren Erwartungen entsprochen hat. Wir würden dies gerne für Sie klären. Um Ihnen so schnell wie möglich zu helfen, möchten wir Sie bitten, das Problem über unser Returnless-System unter https://cookinglife.returnless.com/nl zu melden und dabei Ihre Bestelldaten und eine Beschreibung der fehlenden und/oder falsch gelieferten Artikel anzugeben. Auf diese Weise können wir umgehend Schritte zur Behebung des Problems einleiten. Wir bedauern, dass die Lieferung nicht einwandfrei war und dass Sie erst nach Ihrer Beschwerde über das fehlende Paket weitere Informationen erhalten haben. Dies ist nicht der von uns angestrebte Service und wir danken Ihnen für Ihre Geduld und Ihr Verständnis in dieser Situation. Wir entschuldigen uns noch einmal aufrichtig für diese enttäuschende Erfahrung. Wir werden alles in unserer Macht Stehende tun, um die Angelegenheit zu bereinigen, und hoffen, Ihr Vertrauen wiederherstellen zu können. Mit freundlichen Grüßen, Team Cookinglife
Dec 11, 2023
 Verified review
1. make sure the posted customer service telephone number works. 2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.
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Answer by cookinglife.eu
Dec 15, 2023
Dear Rick, We"re really sorry to hear about your experiences. We assure you, we"re here to resolve your issues. Concerning the phone number, we are available at +31 (0)88 145 14 99. If you had trouble with this number, could you please let us know so we can look into it? Regarding your emails, we"re on it. We"ve recently switched to a new customer service system to make sure all customer emails are addressed in a timely and efficient manner. However, we"re currently dealing with a backlog, but we"re working hard to respond to all queries as quickly as possible. We understand the importance of keeping you updated, and we"re truly sorry if there has been a delay in our response. We aim to keep our customers informed at all times, and we"ll strive to improve on this. If you have any specific concerns or queries about your order, do let us know. We"re here to help. Kind regards, Team Cookinglife
Dec 9, 2023
 Verified review

Incompetent

Confirmed postal address with me as the website cut off part of adress, then sent it to incomplete address anyway. Parcel has still not arrived, tracking shows it is sitting at the dispatch and they have been ignoring my emails for 2 weeks. No trust left for this company.
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Answer by cookinglife.eu
Dec 13, 2023
Dear Christian Krikness, Thank you for your review. Annoyed to hear that you haven"t received your order yet and that the address didn"t come through properly. We understand that this is annoying. We have just informed you via email regarding your order and its shipment. Our sincere apologies for the inconvenience! Kind regards, Team Cookinglife
Dec 13, 2023
 Verified review
I ordered a set of cutlery. When ordering, they immediately took money from the card and sent a letter that the goods were not available. Almost 20 days have passed and the money has not yet been returned. I do not recommend ever shopping in this place!
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Answer by cookinglife.eu
Dec 16, 2023
Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife
Dec 9, 2023
 Verified review

My order was never delivered

My order: 538405 Product: Marcato Pasta Machine Atlas 150 Red was never delivered. The track and trace number with DHL JVGL06143473001768205414, said that it was delivered on Tuesday the 5th but I received nothing. I work from home so was in every day. I have been trying to email the company but can't find a link whereby I can contact them.
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Answer by cookinglife.eu
Dec 13, 2023
Dear Jackie Mac Namara, Annoyed to hear that you have not received the shipment while the track and trace code indicates that the shipment has been delivered. Our apologies for this! We have informed you by email about the investigation we have initiated. We look forward to hearing from you! Kind regards, Team Cookinglife
Dec 13, 2023
 Verified review
I ordered a set of cutlery. When ordering, they immediately took money from the card and sent a letter that the goods were not available. Almost 20 days have passed and the money has not yet been returned. I do not recommend ever shopping in this place!
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Answer by cookinglife.eu
Dec 16, 2023
Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife
Dec 4, 2023
 Verified review

No refund or advice re out of stock item

Purchased and paid for set of 6 crystal wine glasses, order confirmation received from cooking life, later email to say out of stock. Requested a refund since twice and have not heard anything further.
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Answer by cookinglife.eu
Dec 5, 2023
Dear Michael, How annoying that you are not satisfied with the service. Unfortunately, it may sometimes happen that we no longer have the item in stock. I have sent you an email with all the necessary information so that we can provide you with clarity immediately. You will receive your order quickly. Kind regards, Team Cookinglife
Dec 19, 2023
 Verified review
product arrived with visible scratches, seems like a returned and resealed product. very disappointed to receive a defective product so near christmas with no time to receive a replacement
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Answer by cookinglife.eu
Dec 22, 2023
Dear Radu, Oh dear, that"s not what we like to hear! We"re really sorry to learn that you"ve received a scratched product. Despite our best efforts to ensure all our products reach you in perfect condition, it seems we"ve missed the mark in this case. Would you mind sending us some pictures of the scratches? This will help us understand what happened and take the necessary steps to make it right. You can use this link to report the damage and upload the photos: https://cookinglife.returnless.com/en with your e-mailadres & ordernumber. We understand that the timing is not ideal, especially with Christmas just around the corner, and we truly apologize for the inconvenience. As soon as we receive your pictures, we"ll do our best to sort this out as quickly as possible. Kind regards, Team Cookinglife
Dec 25, 2023
 Verified review

Terrible customer serivce

Bought 2 items. One got shipped, the other apparently become out of stock. It's been few weeks already and so far no refund or any update. Can't reach customer support, claims to be busy.
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Answer by cookinglife.eu
Dec 29, 2023
Dear Simonas, Our sincere apologies for the inconvenience caused by the fact that one of the items from your order was out of stock. We fully understand that the lack of an update and no refund after a few weeks is very frustrating. Unfortunately, due to the huge rush, we were unable to respond in a timely manner, which is definitely not up to our standard. We would like to let you know that we have cancelled the out of stock part of your order and sent a confirmation email about this. We are sorry that this was not adequately communicated earlier. We take feedback seriously and strive to improve our service to avoid situations like this in the future. If there are any further questions about the cancellation or if we can be of service in any other way, please contact us. We are here to help and would like to create a positive experience for you. Kind regards, Team Cookinglife
Dec 7, 2023
 Verified review
Terrible support. Part of the order was not in stock. Following their all instructions, I have asked for refund but no response nor refund has been provided. Not recommended.
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Answer by cookinglife.eu
Dec 8, 2023
Dear Victor, Our sincere apologies for the delay and lack of communication regarding your order. We understand your disappointment and sincerely apologize for the inconvenience this has caused. Due to an unexpected increase in traffic, we have had difficulty responding in a timely manner to your request for a refund for the non-stocked portion of your order. We have cancelled these specific items and have just sent you an email regarding the refund. We want to emphasize that we take your feedback seriously and are doing everything we can to rectify this. Once again our sincere apologies for any inconvenience this has caused. We hope we can restore your trust and serve you better in the future. Kind regards, Team Cookinglife
Dec 17, 2023
 Verified review
Have not received one item yet ,so it is a bit early to ask for a review.
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Answer by cookinglife.eu
Dec 22, 2023
Dear Joke Reumerman, Thank you for your review. Annoyed to hear you haven"t received your order yet! Our apologies for this. We have provided you with an update regarding your order via email. We look forward to hearing from you! Kind regards, Team Cookinglife