cookinglife.euReviews:
515 reviews in the last 12 months3,248 total reviews
Good
TrustmarkValid
Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Jan 28, 2024
Verified review
Quick and easy transition good selection of stock
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Answer by cookinglife.eu
Jan 29, 2024
Dear David, Thank you very much for your positive review! We are happy to hear that you are satisfied with our wide range of products. We hope the Blackwell Cast Aluminum Marissa Pan meets your expectations. Should you need more in the future or if there is anything we can help you with, please feel free to let us know. Thanks again and have fun cooking with your new purchase! Kind regards, Team Cookinglife
Feb 14, 2024
Verified review
Always dependable and great selection of goods.
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Answer by cookinglife.eu
Feb 14, 2024
Dear Rose, Thank you so much for the rave review! We are delighted to hear that you are pleased with our service, especially as we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a 5-star review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you. Translated with DeepL.com (free version)
Feb 15, 2024
Verified review
Fast efficient service. Quality products.
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Answer by cookinglife.eu
Feb 16, 2024
Dear Mary, Thank you for your lovely review! It"s great to hear that you are happy with our service and the quality of our products. That"s what we do it for! If you need anything else or have any questions, we"d love to hear from you. Kind regards, Team Cookinglife
Feb 3, 2024
Verified review
Great delivery and first class goods
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Answer by cookinglife.eu
Feb 5, 2024
Dear,
Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period.
Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community.
Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl
We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife!
We look forward to welcoming you back soon and are always here for you.
Kind regards,
Team Cookinglife
Feb 17, 2024
Verified review
Very easy to order very satisfied
Very easy to order, very satisfied
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Answer by cookinglife.eu
Feb 18, 2024
Dear Sandra, Thank you for your lovely review! We are happy to hear that you are satisfied with your order. Have fun with your Arzberg Kom Tric!
Jan 22, 2024
Verified review
Teapot as described, fast delivery
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Answer by cookinglife.eu
Jan 22, 2024
Dear Laura, Thank you for your lovely review! Have fun with your teapot. We hope this beautiful acquisition will make your tea moments even more special. Enjoy the delicious hot drinks and the cosy moments you will have with your new teapot 🙂 Kind regards, Team Cookinglife
Feb 14, 2024
Verified review
Excellent product. Thank you.
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Answer by cookinglife.eu
Feb 14, 2024
Dear Colm, Thank you very much for the rave review! We are delighted to hear that you are happy with our service, especially since we have had a difficult time. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a 5-star review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Feb 18, 2024
Verified review
Happy with products,THANKYOU
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Answer by cookinglife.eu
Feb 18, 2024
Dear Darren, How nice to hear that you are happy with our products! We really appreciate your positive feedback. Enjoy your purchases and if you have any questions or comments in the future, we would love to hear from you!
Feb 15, 2024
Verified review
promt delivery of a product
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Answer by cookinglife.eu
Feb 15, 2024
Best Georgina, Thank you for your lovely review! We are happy to hear that you are satisfied with the quick delivery of your product. Have fun with it! Kind regards, Team Cookinglife
Jan 31, 2024
Verified review
Fast and efficient Service
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Answer by cookinglife.eu
Feb 2, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/review/cookinglife.eu We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Feb 3, 2024
Verified review
A very positive experience
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Answer by cookinglife.eu
Feb 5, 2024
Dear,
Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period.
Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community.
Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl
We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife!
We look forward to welcoming you back soon and are always here for you.
Kind regards,
Team Cookinglife
Feb 13, 2024
Verified review
First Class Service
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Answer by cookinglife.eu
Feb 13, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are happy with our service, especially as we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Feb 15, 2024
Verified review
Super
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Answer by cookinglife.eu
Feb 16, 2024
Beste James, Bedankt voor je enthousiasme! We zijn blij om te horen dat je tevreden bent. Veel plezier met gourmetten! Met vriendelijke groet, Team Cookinglife
Feb 17, 2024
Verified review
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Answer by cookinglife.eu
Feb 18, 2024
Dear Pia, Thank you for your lovely 5-star review! We are glad you are satisfied with your purchase. If you have any further questions or need help with anything, please don"t hesitate to contact us.
Feb 11, 2024
Verified review
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Answer by cookinglife.eu
Feb 11, 2024
Beste, Hartelijk dank voor de lovende review! Het doet ons goed te horen dat je tevreden bent met onze service, vooral omdat wij een lastige periode hebben gehad. Jouw positiviteit is van onschatbare waarde voor ons, en we zouden het enorm op prijs stellen als je ook een review zou willen delen op ons Trustpilot-platform. Jouw ervaring kan anderen helpen en bijdragen aan de groei van onze gemeenschap. Hier is de link naar het Trustpilot-beoordelingsportaal: https://nl.trustpilot.com/evaluate/cookinglife.nl We begrijpen dat je tijd kostbaar is, en we waarderen het zeer dat je de moeite neemt om ons op meerdere platforms te ondersteunen. Nogmaals bedankt voor je steun en vertrouwen in Cookinglife! We kijken ernaar uit je snel weer te verwelkomen en staan altijd voor je klaar.
Feb 2, 2024
Verified review
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Answer by cookinglife.eu
Feb 2, 2024
Beste Malcolm, Bedankt voor je beoordeling! We zijn blij om te horen dat je tevreden bent. Mocht je in de toekomst nog vragen of opmerkingen hebben, dan horen we het graag.
Jan 27, 2024
Verified review
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Jan 27, 2024
Beste Alina, Bedankt voor de 5-sterren beoordeling! We zijn blij om te horen dat je tevreden bent met onze service. Veel plezier met je Westinghouse Staafmixer! Met vriendelijke groet, Team Cookinglife
Jan 20, 2024
Verified review
I ordered some Maxwell & Williams bowls and paid for them in good faith only to be told they weren't in stock. So why were they listed on the website? I was then asked if I wanted a refund or to wait until the item was back in stock. Why would I want to do that? They should have immediately refunded and offered to let me know when it was back in stock in case I wanted to re-order. I said I wanted a refund and then for days all I got was automated messages - mostly in Dutch - telling me to ring them if it was urgent. My phone contract doesn't cover calls abroad so I couldn't afford to do that. Finally - after several days and many attempts to contact a real person at the company - someone did respond and said they would process a refund. That again took several days. Very poor customer service and very inefficient in listing stock they don't have. Would never use again.
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Answer by cookinglife.eu
Jan 20, 2024
Dear Alisons, How annoying to hear that your experience with us was not satisfactory. It is true that the product you ordered was out of stock. Indeed, we should have communicated this more clearly on our website. Our apologies for the inconvenience. Regarding the automated messages, we are working on improving our communication to avoid confusion in the future. We"re sorry you had to go through a lot of trouble to get in touch with us. Our customer service is easier to reach at 088-1451499. We hope you will give us another chance in the future to show you that we can do better. Kind regards, Team Cookinglife
Jan 26, 2024
Verified review
Very poor costumer service. Don't respond to customers' messages and, more seriously, acts as if hasn't received them.
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Answer by cookinglife.eu
Jan 29, 2024
Dear Alexandre, Our sincere apologies for the inconvenience and delay in our response to your messages. We understand that good customer service is essential and regret that we did not meet your expectations. Due to increased busyness, we may not have responded in a timely manner, and we are very sorry for that. We greatly appreciate your feedback and want to assure you that we take it seriously. To resolve the issue, we have just sent you an e-mail. We sincerely hope that we can come to a suitable solution together. Please, let us know how we can assist you further and we look forward to your response. Once again, our apologies and thanks for your understanding. Kind regards, Team Cookinglife
Feb 2, 2024
Verified review
It's been a month now and I still haven't received the frying pan I bought(((.
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Answer by cookinglife.eu
Feb 2, 2024
Dear, I am sorry to hear that you have not yet received your frying pan. I see that we have already shipped your order! Unfortunately due to some delay with the delivery service you haven"t received it yet. It is on its way to you so you will get your items soon. Enjoy your order.