Cookinglife- Logo - reviews

CookinglifeReviews

: 2,599Good

4.29

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: May 25, 2020
updated on: Jan 27, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: May 25, 2020
updated on: Jan 27, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

812 verified reviews in the last 12 months

2,599 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
Report review

Show all positive reviews

the most relevant critical review


Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
Report review

Show all critical reviews

Reviews for Cookinglife

Filter 
Sort by Latest first 
(21)
(97)
 Verified review
4 days ago
Report review
 Verified review
7 days ago 
The package arrived, but with one glass completely shattered! The bubble wrap was in a very poor state, which didn’t help the situation. The box itself had no label indicating that it should be handled with care. Simple task to make sure that the contents are protected as much as possible.
Report review
Answer by Cookinglife
4 days ago
Very sorry to see that your package did not arrive intact. If you have not already, please do not hesitate to reach out to us to help resolve the matter.
 Verified review
7 days ago
Report review
 Verified review
10 days ago
Trying to return defective product but proving very difficult as one has to wait to be approved !!!
Report review
Answer by Cookinglife
4 days ago
Very sorry to hear that there has been a delay in the processing of your return.
 Verified review
10 days ago
I haven’t received my order and I have no information for they time it will be shipped
Report review
Answer by Cookinglife
4 days ago
Very sorry to hear that your order has not been delivered yet.
 Verified review
11 days ago
Report review
 Verified review
Jan 10, 2023
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days. Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
Report review
Answer by Cookinglife
4 days ago
Very sorry to hear that your delivery was delayed.
 Verified review
Dec 30, 2022
This company is a hassle to deal with, provides no support to customers, doesnt provide any modern order tracking, and knowingly provides inaccurate delivery times on their site. They also don't respond to customer issues, instead sending you in an endless circle of automated responses punctuated with the occasional unhelpful remark or lie from an employee who refuses to help you or honor what you paid their company for.
Report review
 Verified review
Dec 30, 2022
terrible customer support, packaging, and does not respect its shipping and delivery quotes
Report review
 Verified review
Dec 30, 2022
Report review
 Verified review
Dec 30, 2022
After spending hundreds of dollars with this shop, my package arrived late, ripped open, with missing and damaged items. I immediately contacted them and sent numerous photos to of the damage and the courriers statement that the package was damaged in transit. All I get is a run around from customer support, automated spam responses, and a refusal to make the situation right. I'll be contesting it with my credit card company and hope they enjoy the chargeback for all these little games.
Report review
Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear about your negative experience.
 Verified review
Dec 29, 2022
Very poor packaging, very poor delivery arrangement and terrible customer service. They didn't wrap the plates and glasses properly. When I received the parcels, many of them are broken. They put my delivery address without door number to DHL, after that, they think it is my problem with DHL. I tried to reach them to tell them my door number, but there is no way to contact them in time. I called them back, no one answered. I emailed them, the auto system saying they will reply in FIVE working days. But I actually never got any reply. I finally reached them via WhatsApp, but they just keep saying sorry and tell me it is the problem between me and DHL. Because of the redelivery, I received my parcels late, I couldn't open my parcels right away. I received my parcels on 4th December from my neighbour, I opened them on 27th December and found most of them are broken, I sent them photos via WhatsApp right away on 27th. They didn't reply to me on 28th. They replied to me on 29th December and told me that I am too late. I should report goods damaged to them within 24 hours. Later they said I should report within 72 hours. Then they said... 14 days... This company is doing business in their own kingdom? Where is EU regulation and customer protection? I know I open the parcels late, but I didn't expect a company sells plates and glasses would wrap those fragile products in such an inappropriate way! They send out my order by filling in a door number they picked and asked me to collect my parcels from the neighbour. The problem is they put in No.4 but I live in No. 312! They don't care and they asked me to rearrange delivery with DHL. They shouldn't do delivery so cavalierly. They shouldn't wrap products so cavalierly. If you are selling ceramic plates and glasses, do it properly and carefully! Otherwise you are just making more rubbish to this planet! I will never buy anything from them.
Report review
Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear that you had a negative experience with your order. We do our utmost to ensure that our products arrive intact and on time, so it is unfortunate to hear that your package had difficulties arriving and that the products were not intact upon arrival. Thank you for taking the time to leave your feedback.
 Verified review
Dec 23, 2022
Report review
 Verified review
Dec 21, 2022
Haven’t got the goods
Report review
Answer by Cookinglife
Jan 5, 2023
Very sorry to hear it. If you have not already, please do not hesitate to reach out to us at info@cookinglife.eu to help resolve the matter.
 Verified review
Dec 20, 2022
Report review
 Verified review
Dec 20, 2022
Ordered a x mas gift, payed for it and received an e mail 2 days later that it was not in stock. As this was for my mother I'm a very disappointed and this is my second disappointment with this company in under a month.
Report review
Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear about your negative experience.
 Verified review
Dec 19, 2022
Great difficulty in trying to find out the status of an order. Only automated replies. I have not received my order or part of it and I have yet to be contacted via any form.
Report review
Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service by phone to receive immediate assistance.
 Verified review
Dec 19, 2022
No package received. Apparently some of the order was sent but no proof of this nor refund for missing item. Have tried emailing but keep getting back a generic email Would really like a full refund as very disappointing service
Report review
Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please reach out to our customer service by phone to receive immediate assistance.
 Verified review
Dec 19, 2022
Ordering and delivery were fine. No complaint at all. However the parcel arrived rattling with broken glass so had to refuse the parcel and there was another item in the parcel which was to be a Christmas present so I have to go shopping for something to replace that as well.
Report review
Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
 Verified review
Dec 18, 2022
Report review