cookinglife.euReviews:
954 reviews in the last 12 months3,905 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Most relevant negative review
Dec 11, 2023
Verified review
1. make sure the posted customer service telephone number works.
2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.
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Reviews for cookinglife.eu
Aug 26, 2024
Verified review
The suction pad is very bad, it doesn’t work at all
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Answer by cookinglife.eu
Sep 17, 2024
Dear Michael,
Thank you for reporting this problem. It is of course annoying when a suction cup does not work properly.
We have been in touch via email about your complaint. Here we have resolved the issue.
Apologies again for the inconvenience!
Kind regards,
Team Cookinglife
Aug 28, 2024
Verified review
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Answer by cookinglife.eu
Sep 10, 2024
Dear Betty,
Thank you for your feedback! We"re sorry you"re not completely satisfied. If you have any specific points that we can work on, we"d love to hear from you.
We hope to serve you better at Cookinglife in the future!
Kind regards,
Team Cookinglife
Apr 9, 2024
Verified review
Some communication problems.
I have used CookingLife on a number of occasions. While processing my order I clicked autofill for my credit card details and address as usual.
For some reason there an error that I did not spot until I reached checkout.
Only part of my address appeared and country was UK, whereas I live in the Reublic of Ireland.
When I informed customer care there was no acknowledgement and once again my full address was not listed; plus the address was presented in a different format. I was concerned that my package might not be delivered.
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Answer by cookinglife.eu
Apr 9, 2024
Dear Ray Martin, Thank you for your message and apologies for the confusion. At Cookinglife we strive to make your ordering process as smooth as possible. We"re sorry you"ve encountered problems entering your address details. This is certainly not the experience we want to offer our customers. I would also like to give you some clarification as to why my colleague said this, we cannot change an address once the package has been sent and this was the case with you. However, I also see that your package has been received in good order, so please enjoy your order Kind regards, Team Cookinglife.
Oct 16, 2023
Verified review
Orders take a long time and they only send standard answers.
I ordered on September 29th and when it was 10 days over and no update at DHL, I emailed them and they sent back three FAQ's to say that orders should take 3-6 days to arrive to my door.
So there was no help in actually looking up the order or reading my email. The parcel has not arrived, today is 16 October.
Not worth the wait. If you need some kitchen utensil, do you really want to wait 3 weeks, especially if they are not even helping to see why it hasn't shipped?
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Answer by cookinglife.eu
Oct 17, 2023
Dear Heidi, Thank you for your message. We apologise for the delay surrounding the shipment of your order. We see in our system that a system error occurred. The shipment was re-registered on 12 October. Fortunately, the shipment is on its way to you and you are expected to receive it within 2 working days. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!
May 5, 2024
Verified review
One of the grows.were broken so does not slot in place.
It was not easy to track where.the item was and had to change plans thinking it was in it's way that day but it never came until 2 days after I thought it would. Besides that I am VERY happy that I can beaten my home space using this product thanks
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Answer by cookinglife.eu
May 6, 2024
Dear Dee Brown, Thank you for your message and feedback. We are very sorry to hear that one of the growths was broken and not in place. We would like to ask you to submit your return request via this link https://cookinglife.returnless.com/. Could you include photos or videos with it? Then we can better assess the damage. Regarding the shipment, we understand that it is annoying that the delivery took longer than expected. We will do our best to improve this in the future. However, we are happy to hear that you are generally happy with the product and that it helps you improve your home space! Kind regards, Team Cookinglife
Nov 16, 2023
Verified review
Uncertain at first but it went well at last! Thank you!
It was little uncertain do I get my order with all items in it I ordered and when it might happen but when I did get it, everything was all right and I did get all and in very good shape. Thank you! I recommend this service.
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Answer by cookinglife.eu
Nov 17, 2023
Dear Juha, Thank you for sharing your experience! We apologise for any uncertainty about your order, but are pleased to hear that everything arrived in good condition and that you received all items as ordered. Thank you! We greatly appreciate your recommendation of our service. Kind regards, Team Cookinglife
Oct 14, 2023
Verified review
Two plates in my set were broken during transit. The reporting system didn’t recognise my order number so I emailed their customer care desk, and have heard nothing.
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Answer by cookinglife.eu
Oct 16, 2023
Good afternoon Emma, Thank you for your review! I apologize that 2 plates were received with damage, we will certainly resolve this in good order with you! I have sent you an email to help you further. We will send you new items or initiate a refund. Kind regards, Team Cookinglife
Dec 15, 2023
Verified review
Product supposed to be on stock - delivery within 5-7 days. It takes them 15 days.
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Answer by cookinglife.eu
Dec 16, 2023
Dear Jan, Our sincere apologies for the delay in the delivery of your Le Creuset Whistling Kettle. We understand how important it is to receive your order on time and we are sorry that we were unable to provide this. Nevertheless, we hope you will experience much joy from the beautiful Le Creuset Whistling Kettle Tradition Cherry Red! We hope this beautiful acquisition will fill your days with warm moments and delicious brews. If there is anything we can help with or if you have any questions, please let us know. Once again, our sincere apologies for the delay. We greatly appreciate your patience and hope it will not affect your experience. Enjoy your new acquisition! Kind regards, Team Cookinglife
Oct 26, 2023
Verified review
Deliveri time
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Answer by cookinglife.eu
Oct 27, 2023
Dear Irena, Thank you for your review. We are pleased to hear that you received your package quickly. We look forward to welcoming you back to our webshop soon! Kind regards, Team Cookinglife
Dec 20, 2023
Verified review
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Answer by cookinglife.eu
Dec 23, 2023
Dear Christine Metzger, Thank you for your review. We have informed you via email about the current status of your order. We look forward to hearing from you and wish you happy holidays :) Kind regards, Team Cookinglife