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certified since: May 25, 2020
updated on: Apr 1, 2023
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Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife
Verified review
Mar 19, 2023
The product is very small. - I guess the dimensions were there but it looked like it was a cake stand - it could only hold one - perhaps two cakes per layer. Not suitable for its purpose. - wooden trays may be useful for plate mats or serving different cheese etc but not for its destine use
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Answer by Cookinglife
5 days ago
Sorry to hear that the cake stand you received did not meet your expectations. We try to always disclose the dimensions of our products as accurately as possible on the product page. Thank you for leaving feedback!
Verified review
12 days ago
As a person with many handicaps, who enjoys my time in the kitchen, cooking many meals, + oreoaring for days in advance
+ freezing for the week ahead,
my one complaint:
NO LOG-IN, + INABILITY TO CHECK ON ORDERS PLACED!
& having these handicaps; Adding photos is near impossible!
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Answer by Cookinglife
5 days ago
Thank you for leaving feedback.
Verified review
8 days ago
I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund.
Kindest regards Bernie
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Answer by Cookinglife
5 days ago
Sorry to hear that you were disappointed by the product.
On the product page, we provide measurements of all products in cm. Sometimes, the size in inches is also available.
Verified review
Mar 7, 2023
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Verified review
Mar 5, 2023
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Verified review
Feb 9, 2023
No reply to my email query.
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Answer by Cookinglife
Feb 20, 2023
Very sorry to hear it! Have you tried reaching us by phone?
Verified review
Feb 22, 2023
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Verified review
Feb 6, 2023
I still have not received my item and no notification that it has been shipped. I also sent an email to their customer service regarding this and have not had a response from it. I bought this grill pan as part of a gift and need it for next week.
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Verified review
Feb 6, 2023
one plate of Porcelain dining set arrived broken
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear it! Please contact us to resolve the matter as soon as possible. All our contact information is available on our website.
Verified review
Jan 22, 2023
Good range of products to choose from
Several products available to buy, but that are out of stock
No customer area; no way to keep track of what was already sent, what was paid but is still waiting stock, etc.
On multi items order, where some were out of stock, it is very difficult to understand what was already sent, what is pending, what will not be sent...
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Answer by Cookinglife
Jan 23, 2023
Thank you for leaving your feedback.
Verified review
Jan 22, 2023
Good range of products
Several products available for purchase, but out of stock
No customer area where you can keep track of pending orders
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Verified review
Jan 22, 2023
As my order has not yet arrived,
service has to be described as fair!
It appears "Cookinglife",
is in a hurry to gain recommendations, before orders are complete!
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Verified review
Jan 10, 2023
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days.
Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
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Answer by Cookinglife
Jan 23, 2023
Very sorry to hear that your delivery was delayed.
Verified review
Dec 8, 2022
Tilaamani 6 lasia olivat onnekkaasti ehjiä saapuessaan pahvilaatikossa, jossa oli pienet välipahvit niiden välillä. Tosin lasien pohjakaiverruksen kohtaa ei oltu yhtään putsattu sillä sain sormeeni lasien pohjasta todella pieniä lasihitusia. Pienempi lasilaatikko oli pakattu ison pahvilaatikon sisään ja isossa laatikossa kyllä oli pakkauspehmikettä jottei pikkuloota pyörinyt ympäri isommassa. Ilmeisesti jos olisi jotain rikki, ilmoitus pitäis tehdä nopeasti.
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Answer by Cookinglife
Dec 9, 2022
Kiitos palautteestasi ja hienoa kuulla että lasit saapuivat ehjinä perille!
Verified review
Dec 18, 2022
Thank you for sending the Fondue set, which is what I was looking for. However I also ordered a potato peeler, but you sent a tomato peeler. I am afraid this will not be of much use to me. If you do have a Potatoe peeler please send it and I will return the tomato peeler. This is the only reason for giving 3 stars, if I had received what I ordered it would have been 5 stars.
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service with your order number to resolve this issue.
Verified review
Dec 10, 2022
Half my order was out of stock and I asked for the other item to be cancelled and just send what is in stock. I kept getting automated emails so never got what I wanted. I think one item is on its way. I haven't received it yet
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service.
Verified review
Dec 7, 2022
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Verified review
Dec 20, 2022
Ordered a x mas gift, payed for it and received an e mail 2 days later that it was not in stock. As this was for my mother I'm a very disappointed and this is my second disappointment with this company in under a month.
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Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear about your negative experience.
Verified review
Dec 5, 2022
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
Verified review
Dec 21, 2022
Haven’t got the goods
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Answer by Cookinglife
Jan 5, 2023
Very sorry to hear it. If you have not already, please do not hesitate to reach out to us at info@cookinglife.eu to help resolve the matter.