CookinglifeReviews

: 2,260Good

4.35

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/27/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,798 verified reviews in the last 12 months

2,260 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
Report review

Show all positive reviews

the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
Report review

Show all critical reviews

Reviews for Cookinglife

Filter 
 Sort by Relevance 
(136)
(38)
(33)
 Verified review
4 months ago
Very carefully packed ⭐️⭐️⭐️. Products perfect ! Only consideration is expected delivery would be quicker but was within 10 days. Very satisfied overall- Have placed another order since. Recommended 👍 NB: I did not have to contact Customer Service
Report review
Answer by Cookinglife
4 months ago
Thank you for your purchase and your feedback! Happy to hear you are satisfied.
 Verified review
4 months ago
My items arrived in damaged packaging. The items, marble cutting boards, are excellent but sadly the corners were chipped. I have submitted a complaint and await a response, I will review my feedback when I receive this
Report review
Answer by Cookinglife
4 months ago
How unfortunate to hear that your product arrived damaged! Fortunately, there is a simple solution. Please reach out to our customer service team and we will fix this for you as soon as possible.
 Verified review
4 months ago
Love the colours in this set, however 4 items are damaged. I am awaiting response from cookingforlife to see if they are going to send replacmentd
Report review
 Verified review
4 months ago
easy ordering process. Item significantly cheaper than anyone else. Took slightly longer than stated to arrive.
Report review
Answer by Cookinglife
4 months ago
Thank you for your feedback. We are continuously improving our customer experience and value any constructive feedback.
 Verified review
4 months ago
Not packaged well item was damaged. No fragile label on the box A replacement is being sent however
Report review
 Verified review
4 months ago
Good price. Ok communication. Wrapping not in top, but no problems. Item arrived ad promised.
Report review
 Verified review
4 months ago
God price. Took quite along time to arrive (8 days) and lots of packaging used.
Report review
 Verified review
4 months ago
Fast delivery, package arrived in good condition, all I need
Report review
Answer by Cookinglife
4 months ago
Thank you for sharing your positive experience with Cookinglife!
 Verified review
4 months ago
Case problem corner broken of packaging needs to be better
Report review
 Verified review
4 months ago
The service was quick and efficient
Report review
Answer by Cookinglife
4 months ago
Thank for your review! Please reach out to our customer service with feedback and insight on what we can do to earn a five star review from you next time.
 Verified review
4 months ago
Very positive efficient service
Report review
 Verified review
4 months ago
Still not dispatched!!
Report review
Answer by Cookinglife
4 months ago
Sorry to that your order has still not been shipped. Please reach out to our customer service team so we can investigate for you right away.
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Shopping on this site is an excellent experience and it is really easy to search and browse. Also the selection of glassware is excellent. Shipping costs and times are also very good. Unfortunately there appears to be no after sales/customer service. My order arrived on Wednesday the 2nd of March and one item was broken. I emailed the company immediately (and also tried to submit a claim via the website but my order was not found) with evidence of the damage, and despite several emails to follow up I am yet to receive any response. Luckily I paid with PayPal so I have requested a refund for the item from there. By all means shop here (the range and prices are very good) but pay using PayPal or credit card as you will have buyer protection. Do not pay using debit card as you won't. Hopefully they will improve customer service as this would be a 5 star review otherwise.
Report review
 Verified review
4 months ago 
I ordered a kettle, It's got a 2 pin plug so not suitable for UK, when I wanted to return it, I was told I'd have to pay the return cost of £11.20. I still have the kettle that I cant't use. Very unprofessional.
Report review
 Verified review
4 months ago
Very aggressive and curt customer service. Many emails from different people without proper explanation. No tracking number shared. Items were not in stock although website said they were.
Report review
Answer by Cookinglife
3 months ago
How unfortunate to hear that you were not provided a tracking number. Please reach out to our customer service team directly at info@cookinglife.eu so we can assist you right away.
 Verified review
4 months ago
My delivery was sent to the wrong place so there was a delay for it to get to me.
Report review