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updated on: Mar 28, 2023
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Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife
Verified review
Dec 29, 2022
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Verified review
Jan 10, 2023
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days.
Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
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Answer by Cookinglife
Jan 23, 2023
Very sorry to hear that your delivery was delayed.
Verified review
Dec 8, 2022
Tilaamani 6 lasia olivat onnekkaasti ehjiä saapuessaan pahvilaatikossa, jossa oli pienet välipahvit niiden välillä. Tosin lasien pohjakaiverruksen kohtaa ei oltu yhtään putsattu sillä sain sormeeni lasien pohjasta todella pieniä lasihitusia. Pienempi lasilaatikko oli pakattu ison pahvilaatikon sisään ja isossa laatikossa kyllä oli pakkauspehmikettä jottei pikkuloota pyörinyt ympäri isommassa. Ilmeisesti jos olisi jotain rikki, ilmoitus pitäis tehdä nopeasti.
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Answer by Cookinglife
Dec 9, 2022
Kiitos palautteestasi ja hienoa kuulla että lasit saapuivat ehjinä perille!
Verified review
Dec 18, 2022
Thank you for sending the Fondue set, which is what I was looking for. However I also ordered a potato peeler, but you sent a tomato peeler. I am afraid this will not be of much use to me. If you do have a Potatoe peeler please send it and I will return the tomato peeler. This is the only reason for giving 3 stars, if I had received what I ordered it would have been 5 stars.
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service with your order number to resolve this issue.
Verified review
Dec 10, 2022
Half my order was out of stock and I asked for the other item to be cancelled and just send what is in stock. I kept getting automated emails so never got what I wanted. I think one item is on its way. I haven't received it yet
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service.
Verified review
Dec 25, 2022
on time in one piece
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Answer by Cookinglife
Jan 5, 2023
That is great, thank you for leaving feedback!
Verified review
Dec 2, 2022
Great
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Verified review
Dec 21, 2022
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Verified review
Dec 17, 2022
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Verified review
Dec 7, 2022
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Verified review
Dec 20, 2022
Ordered a x mas gift, payed for it and received an e mail 2 days later that it was not in stock. As this was for my mother I'm a very disappointed and this is my second disappointment with this company in under a month.
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Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear about your negative experience.
Verified review
Dec 5, 2022
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
Verified review
Dec 21, 2022
Haven’t got the goods
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Answer by Cookinglife
Jan 5, 2023
Very sorry to hear it. If you have not already, please do not hesitate to reach out to us at info@cookinglife.eu to help resolve the matter.
Verified review
Dec 23, 2022
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Verified review
Oct 24, 2022
Having ordered online & then received an email from Cookinglife that my parcel had been passed to the courier, Fedex, on 7/October, I was disappointed to see via the tracking information that it was not at Fedex until 19/October, some 12 days later. Whether this was an issue with Cookinglife or Fedex I doubt I will ever find out. The good news is that 4 days later the parcel arrived & I am very happy with the knives I ordered , they are exactly as described & will hopefully give many years of satisfaction.
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Answer by Cookinglife
Nov 4, 2022
Sorry to hear that the delivery was delayed. We are glad, however, that the knives are to your satisfaction. We hope to see you again someday!
Verified review
Sep 13, 2022
O produto que comprei é muito bom (forma da nordic ware), embora viesse com alguns riscos devido a mau embalamento.
O pior foi o envio pela DHL... estive todo o dia em casa no dia em que era suposto fazerem a entrega. A morada estava correta e não me foi entregue em casa pois disseram que não tinham encontrado a morada (a meu ver não houve foi vontade).
Enquanto a entrega for feita pela DHL não tenciono voltar a comprar na cookinglife.
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Verified review
Jun 30, 2022
A very efficient service. Vey please with my purchase of the Eva Solo tea maker.
It was great to be kept up to date via tracking regarding delivery.
The zip on the insulating cover on the tea maker was slightly rippled, unlike the photo...but I'm hoping this will even out in time. Overall, a delightful package!
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Answer by Cookinglife
Jul 1, 2022
Thank you for your feedback! We hope you will enjoy your new tea maker.
Verified review
Oct 29, 2022
Initial delivery arrived quickly but unfortunately the glasses were broken reported with photos
They apologised and have said they will send replacements if these arrive intact then they deserve four stars
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Answer by Cookinglife
Nov 4, 2022
Very sorry to hear that your first order arrived broken.
Verified review
Jul 2, 2022
I ordered 8 plates, side plates, cereal bowls and pasta bowls but the items were not packed very well and items were broken upon delivery.
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Answer by Cookinglife
Jul 4, 2022
Very sorry to hear that your order did not arrive as expected! Please be sure to get in touch with our customer service at info@cookinglife.eu to help resolve this issue.
Verified review
Nov 26, 2022
You should improve the packaging. 2 glass items came broken, but i won't bother with their support since they were only a few euros each
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear about that! The feedback is appreciated.