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cookinglife.eu
Reviews:

472 reviews in the last 12 months3,181 total reviews  

3.83
Good

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Sep 21, 2023
 Verified review
Good item well described, well priced.well packaged and Delivered. Could have communicated that item had been delayed instead I had to ask. When I did ask I got a bit response which had no bearing on the query.
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Answer by cookinglife.eu
Sep 22, 2023
Dear Barbara, Thank you for your review. We apologize for the poor communication. We do our best to respond on all platforms as soon as possible, however, due to busyness, we are not always able to provide our customers with a response within the desired timeframe. We work hard as a team to respond to customers as quickly as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 20, 2023
 Verified review
only 5 knives arrived instead of 6, no reply in 3 days from customer services. I have asked for the missing knife to be sent out
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Answer by cookinglife.eu
Sep 22, 2023
Dear Gina, We are sorry to hear that you did not receive your order complete. Our apologies for this! We have sent you an email in order to find a solution. We would like to hear from you! With kind regards, Team Cookinglife
Sep 9, 2023
 Verified review
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart.We wensen je veel plezier met de bestelling 🙂  Met vriendelijke groet, Team Cookinglife
Aug 30, 2023
 Verified review
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Answer by cookinglife.eu
Aug 30, 2023
Beste natachagovan@gmail.com, Bedankt voor je mooie review! We wensen je veel plezier met je bestelling! Wil je de review die je met ons gedeeld hebt ook op Google achterlaten? Dit zouden wij enorm waarderen! Werkt de bovenstaande link niet? klik dan hier: https://g.page/r/CQ-A4O0LoEnpEB0/review Met vriendelijke groet, Team Cookinglife
Aug 29, 2023
 Verified review
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Answer by cookinglife.eu
Sep 4, 2023
Good evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team CookinglifeGood evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team Cookinglife
Aug 28, 2023
 Verified review
Didn't make it clear that the appliance would have a eu plug
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Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your review! We are a Dutch company so you can expect all our products to have an EU plug. Apologies for the inconvenience. Kind regards, Team Cookinglife
Aug 27, 2023
 Verified review
Delivery time of 2 weeks seems excessive.
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Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your review! Annoyed to hear that the shipping time was a little longer than you might expect. It could be that your item was out of stock at first which caused the delivery to take 2 weeks. Apologies for the inconvenience. Kind regards, Team Cookinglife
Aug 26, 2023
 Verified review
Delivery was in good time,But 2 items were broken in transit.I sent email and photos but I am still waiting contact
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Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your review! Annoyed to hear that you have not yet received a response from us. Did you make a request via Returnless or did you send us an email? I look forward to hearing from you. Kind regards, Team Cookinglife
Aug 22, 2023
 Verified review
good prices, wide selection and fast delivery
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Aug 17, 2023
 Verified review
Webshop was nice and easy to use. Plates where very well packed. Webshop picture didn't had correct colour's or i got wrong plates. Pictures colour was so much brighter. When plates arrived, i was disappointed of difference. transportation time was promised 3-4, but it took 10 days to arrive to Finland.
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. Annoyed to hear that your delivery arrived late. If you think you have received the wrong colour we would like to receive a photo of this. When we receive this photo we can take a look with you to see if you have received the wrong colour. I hope to have informed you sufficiently.
Aug 11, 2023
 Verified review
They sent it quickly and the goods arrived in good shape. Good communication with updates. The only thing that is missed clearly that the ordered goods arrived in individual pack per set per person, not as a one set. This should be better communicated. Luckily for myself it's not an issue.
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Aug 8, 2023
 Verified review

Minor delivery issue

Everything was perfect except the delivery by DHL.
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Answer by cookinglife.eu
Aug 30, 2023
Dear Jaime, Thank you for your review. Unfortunate to hear that you are unhappy with the delivery! Our apologies for the inconvenience. In our system I see that your package has been delivered with good order in the meantime. Glad to hear that it was otherwise perfect and enjoy your order! :) With kind regards, Team Cookinglife
Aug 6, 2023
 Verified review
Reasonably priced & good range. Delivery takes a while though.
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. Apologies for the delayed delivery time, we are working hard with our team to ship orders as soon as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 5, 2023
 Verified review

Easy to order … quick delivery

Easy to order … quick delivery. Badly packed and one glass was broken
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. How annoying to hear about broken glasses. Happy to receive a photo of the damage. Then we can send you new ones or refund the damage. I would like to hear your choice.
Jul 30, 2023
 Verified review
Good this time i had a broken glass in the past which they failed to replace
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Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 28, 2023
 Verified review
All good, was notified of delivery progress.
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Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 28, 2023
 Verified review
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Answer by cookinglife.eu
Aug 1, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 27, 2023
 Verified review
Not received order yet
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Answer by cookinglife.eu
Jul 28, 2023
Dear customer, Thank you for your review. We apologise for not delivering your order on time! I see in the system that your order was shipped from our warehouse on 20/07 and is currently on its way to you. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 25, 2023
 Verified review
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Answer by cookinglife.eu
Jul 28, 2023
Beste klant, Bedankt voor je review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 23, 2023
 Verified review
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Answer by cookinglife.eu
Jul 25, 2023
Beste klant, Bedankt voor de positieve review. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife