cookinglife.euReviews:
515 reviews in the last 12 months3,248 total reviews
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Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Jul 28, 2023
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Answer by cookinglife.eu
Aug 1, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 27, 2023
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Not received order yet
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Answer by cookinglife.eu
Jul 28, 2023
Dear customer, Thank you for your review. We apologise for not delivering your order on time! I see in the system that your order was shipped from our warehouse on 20/07 and is currently on its way to you. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 25, 2023
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Answer by cookinglife.eu
Jul 28, 2023
Beste klant, Bedankt voor je review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 23, 2023
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Answer by cookinglife.eu
Jul 25, 2023
Beste klant, Bedankt voor de positieve review. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife
Jul 13, 2023
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Jul 5, 2023
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I ordered a smeg coffee machine last month (16th) and still haven’t received it (5th July)
It says 3-5day delivery!!
I haven’t heard from them and when you try and contact them——— well that’s not easy either, email sent to them in the end 😣
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
I see in the system that your order was shipped 5/7 from our warehouse. So your order is on its way.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 20, 2023
Verified review
13 items ordered - all advertised as having estimated delivery in 4-6 working days. After order placed, Cookinglife sent e-mail advising that "some" (unidentified) ordered items not in stock and I would have to await their receiving new stock from their supplier. Several weeks later situation remained the same. I phoned several times to inquire which items were available (3 out of 13) and asked that these be sent and the balance of the order rescinded.Subsequently I had to phone to request refund of my overpayment which Cookinglife did expedite.
Cookinglife appears to be the only supplier of Frigoverre to eu residents. As I
still need some items, on 12 June I placed a new order (524425) for 3 items advertised with estimated delivery 4-6 working days. Same outcome - Cookinglife sent e-mail claiming part or all of my order is not in stock and delivery must await their receiving new stock from their supplier. This appears to be how they run their business. If I fail to receive notice of shipment within two more weeks I will contact my bank to withhold payment for the new order until items have been received.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
I see in the system that your order has now been delivered.
Apologies again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 19, 2023
Verified review
One of the six glasses I ordered was cracked on arrival, disappointing.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We're sorry to hear that you have received your order with damage, we apologize for this!
We pack your package with the greatest care, but unfortunately it is possible that you have received a damaged item.
If you send us an email with photos of the damaged item, we want to come to a solution with you.
When you have sent us a message, we will respond as soon as possible. Due to the backlog due to the transition of systems, this can unfortunately take longer than you are used to from us.
Best regards,
Team Cookinglife
Jun 13, 2023
Verified review
Order Undelivered
Please let me know when you will deliver my order, i have been waiting 3 weeks
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We are sorry to hear that your order was not shipped on time.
I see in the system that your order was delivered yesterday (29/06).
Apologies for the delay. We are working hard with our team to avoid this next time.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 7, 2023
Verified review
Don‘t state delivery times on your website you can‘t keep
I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that the item of your order was out of stock. It has been delivered back to us by the supplier.
The item is now being entered into the warehouse, packed and dispatched.
So the package is coming your way!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Jun 7, 2023
Verified review
Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We are sorry to hear that your order was not shipped on time.
We recently switched to a different system, which has caused a backlog in our order processing.
We are working hard with our team to avoid this next time.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 2, 2023
Verified review
partially damaged delivery
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to eliminate the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
May 22, 2023
Verified review
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May 22, 2023
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Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
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May 18, 2023
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Everything is fine,just on my dinner set is couple of black spots.
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May 5, 2023
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Order not complete
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Apr 28, 2023
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Broken and replaced
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Apr 26, 2023
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To get the items I have ordered.
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Apr 21, 2023
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broken items / damaged goods and no contact back
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