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Reviews for cookinglife.eu
Top positive review
cookinglife.eu customer
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Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
cookinglife.eu customer
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May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
cookinglife.eu customer
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Jun 7, 2023
Verified review
Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.
Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We are sorry to hear that your order was not shipped on time.
We recently switched to a different system, which has caused a backlog in our order processing.
We are working hard with our team to avoid this next time.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
cookinglife.eu customer
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Jun 2, 2023
Verified review
partially damaged delivery
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to eliminate the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
cookinglife.eu customer
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May 22, 2023
Verified review
cookinglife.eu customer
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May 22, 2023
Verified review
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
cookinglife.eu customer
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May 18, 2023
Verified review
Everything is fine,just on my dinner set is couple of black spots.
cookinglife.eu customer
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Apr 28, 2023
Verified review
Broken and replaced
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
cookinglife.eu customer
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Apr 26, 2023
Verified review
To get the items I have ordered.
cookinglife.eu customer
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Apr 21, 2023
Verified review
broken items / damaged goods and no contact back
cookinglife.eu customer
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Mar 25, 2023
Verified review
I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund.
Kindest regards Bernie
Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that you were disappointed by the product.
On the product page, we provide measurements of all products in cm. Sometimes, the size in inches is also available.
cookinglife.eu customer
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Mar 12, 2023
Verified review
cookinglife.eu customer
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Mar 7, 2023
Verified review
cookinglife.eu customer
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Mar 5, 2023
Verified review
cookinglife.eu customer
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Feb 12, 2023
Verified review
Delivery was quick - thank you, but 2 of the items I ordered were broken. I have sent an e- mail with pictures to your customer service.
Answer by cookinglife.eu
Feb 20, 2023
Sorry to hear that some of your order arrived not intact. Thank you for leaving feedback regardless!
cookinglife.eu customer
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Feb 6, 2023
Verified review
one plate of Porcelain dining set arrived broken
Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear it! Please contact us to resolve the matter as soon as possible. All our contact information is available on our website.
cookinglife.eu customer
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Feb 6, 2023
Verified review
I still have not received my item and no notification that it has been shipped. I also sent an email to their customer service regarding this and have not had a response from it. I bought this grill pan as part of a gift and need it for next week.
Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
cookinglife.eu customer
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Feb 5, 2023
Verified review
cookinglife.eu customer
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Jan 28, 2023
Verified review
Good but difficult to contact their cs via email
Received a damaged product at first, after emailed to cs several times, after 3 weeks finally received their feedback and they agreed to send me an replacement for free, and I received it after a week, and it was good this time. Thanks for that.
Just the auto-reply email bot made the customer a bit frustrating, but finally I also received the goods I want in good condition.
Answer by cookinglife.eu
Feb 7, 2023
Thank you for the feedback!
cookinglife.eu customer
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Jan 13, 2023
Verified review
Not as large as wanted. Table or Serving Spoon is bigger.
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that the product did not live up to your expectations.
cookinglife.eu customer
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Jan 11, 2023
Verified review
cookinglife.eu customer
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Jan 10, 2023
Verified review
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days.
Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that your delivery was delayed.