CookinglifeReviews

: 2,278Good

4.35

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 5/25/2020
updated on: 7/5/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 7/5/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,758 verified reviews in the last 12 months

2,278 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
Report review

Show all positive reviews

the most relevant critical review


7 months ago
The product is still packaged but looks fine and was packaged well. I was well informed at all times but my address was messed up. I contacted the company who did indeed amend my address but not in time for the courier company’s delivery. On the morning of my delivery I saw another different address which I presume the courier company guessed from the botched original one. Delivery was sent on time but to this new address. Luckily I was able to hot foot it the the said house and got my parcel ( they had opened it but all was ok) due to the fact there was a picture and location map of the delivery. So well done the delivery company for that. It was a little stressful hence the three stars. Plus if the parcel had been taken in and the products thought desirable I might not have seen it given back to me.
Report review

Show all critical reviews

Reviews for Cookinglife

Filter 
 Sort by Relevance 
(38)
(209)
 Verified review
3 days ago
I ordered 8 plates, side plates, cereal bowls and pasta bowls but the items were not packed very well and items were broken upon delivery.
Report review
Answer by Cookinglife
Yesterday
Very sorry to hear that your order did not arrive as expected! Please be sure to get in touch with our customer service at info@cookinglife.eu to help resolve this issue.
 Verified review
15 days ago
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
Report review
Answer by Cookinglife
11 days ago
Dear customer, How unfortunate to hear you are having trouble fulfilling your order. Please reach out to our customer service team at info@cookinglife.eu so we can assist you right away.
 Verified review
8 days ago
Item received quickly (looked good) 2 days of use-broke. Contact customer service few times-no answer for weeks. Asked for refund- answer in hours. Asked return details-no answer. Payed return cost myself . Still dealing from april 26 to get a refund. waste of time and money. 139e for item I used 30 min in total. My fault- didn't read reviews before buying. What a shame on customer service team. Awful experience. Wouldn't recommend anyone.
Report review
Answer by Cookinglife
5 days ago
Very sorry to hear that you have had trouble with your order and in reaching us. Unfortunately, we are unable to assist with orders through the Trusted Shop platform. Please do not hesitate to contact our customer service at info@cookinglife.eu again to help resolve this as soon as possible.
 Verified review
1 month ago
Parcel hast not arrived. Where did the Hermes/Erinnerungen courier M.Husain leave it. I left I syructions for him to leave it behind d the house. Regards U. Cross
Report review
Answer by Cookinglife
1 month ago
How unfortunate to hear that your parcel has not arrived yet. Please reach out to Hermes regarding the status of your delivery.
 Verified review
18 days ago
It is 17 June and I have not received the package. I specifically wrote that I urgently needed by 16 June. No one informed me otherwise.
Report review
Answer by Cookinglife
11 days ago
Dear customer, We are sorry to hear that you are experiencing problems with your order. Unfortunately, we are unable to assist with orders through this Trusted Shops platform. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible.
 Verified review
2 days ago
I have not received my order payed by PayPal and I have not received an answer to the message I sent one week ago
Report review
Answer by Cookinglife
Yesterday
Very sorry to hear that you have not received your order yet. Please do not hesitate to contact our customer service again at info@cookinglife.eu to help resolve this issue as soon as possible.
 Verified review
21 days ago
Have not received my order yet !!
Report review
Answer by Cookinglife
11 days ago
How unfortunate to hear that you have not yet received your order. Please reach out to our customer service team at info@cookinglife.eu so we can help you in the most efficient way possible
 Verified review
1 month ago
Liked the product, but one of cereal bowls arrived broken,
Report review
 Verified review
2 months ago
I haven’t received because in track they didn’t give me message that when delivery arrive to my address
Report review
Answer by Cookinglife
2 months ago
How unfortunate to hear that you have not received your package. Please reach out to our customer service team as soon as possible, and we can work towards a solution.
 Verified review
1 month ago
Package arrived today with 2 items smashed beyond use and 2 with damage to packing (boxes) rendering them unusable as gifts. Very disappointing as I have used Cookinglife before and items always arrived in good condition.
Report review
Answer by Cookinglife
1 month ago
How unfortunate to hear that your order arrived with damage! Fortunately, there is an easy solution. Please reach out to our customer service team at info@cookinglife.eu as soon as possible so we can help you efficiently.
 Verified review
1 month ago
Product arrived broken
Report review
Answer by Cookinglife
1 month ago
How unfortunate to hear that your order arrived with damage! Fortunately, there is a simple solution. Please reach out to our customer service team at info@cookinglife.eu so we can help you right away.
 Verified review
3 months ago
Ordered arrived quickly. Packaging flimsy, not fit for purpose. Part of order broken.
Report review
Answer by Cookinglife
2 months ago
How unfortunate to hear that part of your order arrived damaged! Luckily, there is a simple solution. Please reach out to our customer service team as soon possible for further assistance.
 Verified review
3 months ago
Service was good but items ordered arrived damaged.
Report review
 Verified review
3 months ago
Report review
 Verified review
3 months ago
Worst customer service ever!! I'm just being ignored! I sent several emails regarding my order and I never got an answer except for once that fotos were missing. After attaching them again, again no reply. Now the time for a return is over and I'm stuck with possibly faulty products. I used to be content with the products but now I will never order from them again!!
Report review
 Verified review
3 months ago
This is a good concept badly designed. The blade is far too narrow (1 mm) and therefore the blade holder crushed the slice as it's made. If you want a nice slice this is not for you. If you want flakes of cheese it might suit you.
Report review
Answer by Cookinglife
3 months ago
How unfortunate to hear you are not satisfied with your purchase. Please reach out to your customer service team at info@cookinglife.eu with specific product information so we can improve our performance.
 Verified review
3 months ago
Worst customer service i have ever seen, no lea way at all bought dinner service cost €180 and about a quarter is broken and no come back with the company 😢 very disappointed
Report review
Answer by Cookinglife
3 months ago
How unfortunate to hear your product received damage! I understand how frustrating that can be. Please follow up with our customer service team at info@cookinglife.eu and fill out the return form at https://www.returnform.com/cookinglife. We are happy to work towards a solution!
 Verified review
3 months ago
My order has not been delivered
Report review
Answer by Cookinglife
3 months ago
We are very sorry to hear that you have yet to receive your order. Please reach out to our customer service team at info@cookinglife.eu so we can help you right away.
 Verified review
3 months ago
Items not properly packed.
Report review
Answer by Cookinglife
2 months ago
Sorry to hear your items were not properly packed! Please reach out to our customer service team for further assistance.
 Verified review
4 months ago
My items arrived in damaged packaging. The items, marble cutting boards, are excellent but sadly the corners were chipped. I have submitted a complaint and await a response, I will review my feedback when I receive this
Report review
Answer by Cookinglife
4 months ago
How unfortunate to hear that your product arrived damaged! Fortunately, there is a simple solution. Please reach out to our customer service team and we will fix this for you as soon as possible.