CookinglifeReviews

Order nor received….allegedly part missing

one plate of Porcelain dining set arrived broken

Good range of products to choose from Several products available to buy, but that are out of stock No customer area; no way to keep track of what was already sent, what was paid but is still waiting stock, etc. On multi items order, where some were out of stock, it is very difficult to understand what was already sent, what is pending, what will not be sent...

Good range of products Several products available for purchase, but out of stock No customer area where you can keep track of pending orders

As my order has not yet arrived, service has to be described as fair! It appears "Cookinglife", is in a hurry to gain recommendations, before orders are complete!

I would like my parcel delivered before i give my real stars please be free to ask again when i get my order

The package arrived, but with one glass completely shattered! The bubble wrap was in a very poor state, which didn’t help the situation. The box itself had no label indicating that it should be handled with care. Simple task to make sure that the contents are protected as much as possible.

Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days. Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.

Trying to return defective product but proving very difficult as one has to wait to be approved !!!

I haven’t received my order and I have no information for they time it will be shipped

Tilaamani 6 lasia olivat onnekkaasti ehjiä saapuessaan pahvilaatikossa, jossa oli pienet välipahvit niiden välillä. Tosin lasien pohjakaiverruksen kohtaa ei oltu yhtään putsattu sillä sain sormeeni lasien pohjasta todella pieniä lasihitusia. Pienempi lasilaatikko oli pakattu ison pahvilaatikon sisään ja isossa laatikossa kyllä oli pakkauspehmikettä jottei pikkuloota pyörinyt ympäri isommassa. Ilmeisesti jos olisi jotain rikki, ilmoitus pitäis tehdä nopeasti.

Thank you for sending the Fondue set, which is what I was looking for. However I also ordered a potato peeler, but you sent a tomato peeler. I am afraid this will not be of much use to me. If you do have a Potatoe peeler please send it and I will return the tomato peeler. This is the only reason for giving 3 stars, if I had received what I ordered it would have been 5 stars.

Half my order was out of stock and I asked for the other item to be cancelled and just send what is in stock. I kept getting automated emails so never got what I wanted. I think one item is on its way. I haven't received it yet

Very poor packaging, very poor delivery arrangement and terrible customer service. They didn't wrap the plates and glasses properly. When I received the parcels, many of them are broken. They put my delivery address without door number to DHL, after that, they think it is my problem with DHL. I tried to reach them to tell them my door number, but there is no way to contact them in time. I called them back, no one answered. I emailed them, the auto system saying they will reply in FIVE working days. But I actually never got any reply. I finally reached them via WhatsApp, but they just keep saying sorry and tell me it is the problem between me and DHL. Because of the redelivery, I received my parcels late, I couldn't open my parcels right away. I received my parcels on 4th December from my neighbour, I opened them on 27th December and found most of them are broken, I sent them photos via WhatsApp right away on 27th. They didn't reply to me on 28th. They replied to me on 29th December and told me that I am too late. I should report goods damaged to them within 24 hours. Later they said I should report within 72 hours. Then they said... 14 days... This company is doing business in their own kingdom? Where is EU regulation and customer protection? I know I open the parcels late, but I didn't expect a company sells plates and glasses would wrap those fragile products in such an inappropriate way! They send out my order by filling in a door number they picked and asked me to collect my parcels from the neighbour. The problem is they put in No.4 but I live in No. 312! They don't care and they asked me to rearrange delivery with DHL. They shouldn't do delivery so cavalierly. They shouldn't wrap products so cavalierly. If you are selling ceramic plates and glasses, do it properly and carefully! Otherwise you are just making more rubbish to this planet! I will never buy anything from them.