CookinglifeReviews

I ordered 8 plates, side plates, cereal bowls and pasta bowls but the items were not packed very well and items were broken upon delivery.

You should improve the packaging. 2 glass items came broken, but i won't bother with their support since they were only a few euros each

Unfortunately these products are not made in Europe. At that price I was expecting higher quality. If I wish to buy shit I would have ordered on Wish.

Glasses were badly packed...all marked from being packed against each other and rubbing..

Ordered arrived quickly. Packaging flimsy, not fit for purpose. Part of order broken.

I had one plate that was smashed - though the rest were fine

Liked the product, but one of cereal bowls arrived broken,

Service was good but items ordered arrived damaged.

Iron pans with rust, after first wash before use…

Before order state not in that store

This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.

Looks like a scam. They charged me for the order 4 Nov, sent me a reserved tracking number with the message "your order was shipped" 5 Nov and that's it. The tracking number shows that no parcel was received by the delivery company. I contacted the support 4 times but they are very unresponsive. I requested the refund and only once they replied to me and refused to give the refund - "please wait, your order is with the delivery company". I'm not happy about the service. Today is 21th Nov and no updates on my order. I don't need this order anymore and wish to get the refund. Don't recommend this shop.

They don’t have the product I bought. They contact me saying that maybe they will have it in few weeks but time pass and I didn’t hear from them. I had to contact them again, they definitely don’t have my product choice and suggested to change for an other model. I’m really disappointed with the company and they communication, they sell a product they don’t have and let me waiting for nearly a month and now the first option they offer is not a refund. I want my money back and I will never buy in this shop again.

The order was not on time. I was aware there was a delay on part of the order but NONE of the order was sent. There were bo updates. Evebtually, bearly two weekslater, I cabcelled the order. The next day, I was emailed to say one item of 5 item was not tgere and they would send the rest. I wrote back to say no, I cancelled. I then received an email to say my order was being collected. Totally ignoring the fact I had cancelled, also within the 2 week cooling off period. So in all, unbelieveable. They held items they could have sent ie the majority of the order. They didn't update me and only when I said I wanted to cancel, did they engage ie ignored me again!!

Item received quickly (looked good) 2 days of use-broke. Contact customer service few times-no answer for weeks. Asked for refund- answer in hours. Asked return details-no answer. Payed return cost myself . Still dealing from april 26 to get a refund. waste of time and money. 139e for item I used 30 min in total. My fault- didn't read reviews before buying. What a shame on customer service team. Awful experience. Wouldn't recommend anyone.

I neglected to take measurements of my recent Le Creuset sugar bowl assuming it resembled the picture and was a normal (diameter 10cm and height 7cm.) sugar bowl size. It didn’t give a measurement- just that it was 80ml. It arrived and was sized for a dolls house - miniscule - and obviously grossly overpriced for what it was. Very disappointed. Think it should be clearly advertised as a minuscule item and be given proper dimensions.

Worst customer service ever!! I'm just being ignored! I sent several emails regarding my order and I never got an answer except for once that fotos were missing. After attaching them again, again no reply. Now the time for a return is over and I'm stuck with possibly faulty products. I used to be content with the products but now I will never order from them again!!

I ordered a fairly cheap item (a spice mincer) on Oct 11. Today, on Oct 18, I have neither received the item nor become any information about the transportation since Oct 12. I sent 2 mails to cookinglife asking to the matter - no response. Thus I don't know if I shall receive my mincer at all! They did draw the payment very quickly, though.