cookinglife.euReviews:
518 reviews in the last 12 months3,253 total reviews
4.00
Good
TrustmarkValid
Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Jul 23, 2023
Verified review
Missing an item and one glass broken
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet unfortunately it may happen that you have received a damaged item. We are also sorry to hear that you did not receive an item. We have sent you an e-mail with solutions, such as a refund or a replacement product. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Dec 1, 2023
Verified review
I have still not received my order
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Answer by cookinglife.eu
Dec 1, 2023
Dear Michael, We apologise for the delay in receiving your order. We understand how annoying this must be. Our warehouse has already dispatched your package. Unfortunately, due to busy times at our shipping partner, delivery may take a little longer than usual. We would like to assure you that we are closely monitoring the status of your shipment and doing our utmost to ensure that your order reaches you as soon as possible. We ask for your understanding and patience in this situation. If you have any further questions or would like more information on the status of your package, please do not hesitate to contact us. Kind regards, Team Cookinglife
Oct 22, 2023
Verified review
Haven’t received my shipment yet.
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Answer by cookinglife.eu
Oct 24, 2023
Sehr geehrter P. Weingrow, herzlichen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wie ich sehe, haben Sie die Bestellung in der Zwischenzeit erhalten. Wir hoffen, dass sie Ihnen gefällt! Mit freundlichen Grüßen, Team Cookinglife
Apr 26, 2023
Verified review
To get the items I have ordered.
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Aug 25, 2023
Verified review
Item still has not arrived
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Answer by cookinglife.eu
Sep 13, 2023
Dear Simon Byrne, Thank you for your review. Annoyed to hear you haven"t received your order yet, we apologise for this! We have sent you an email to inform you about the status of your order. We look forward to hearing from you! Kind regards, Team Cookinglife
Oct 19, 2023
Verified review
Item didn’t arrive yet
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Answer by cookinglife.eu
Oct 20, 2023
Dear Hugh, Thank you for your feedback. We are sorry to hear that you have been waiting a long time for your order, we apologise for this! However, I see in our system that your order will be delivered today. So you can get the weekend started off right with your new beer glasses! Enjoy your purchase 🙂 Kind regards, Team Cookinglife
Jul 27, 2023
Verified review
Not received order yet
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Answer by cookinglife.eu
Jul 28, 2023
Dear customer, Thank you for your review. We apologise for not delivering your order on time! I see in the system that your order was shipped from our warehouse on 20/07 and is currently on its way to you. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 21, 2023
Verified review
Nothing received!
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Answer by cookinglife.eu
Sep 1, 2023
Dear, Thank you for your review. Unfortunate to hear that your order had not yet been delivered! Our apologies for the inconvenience. In our system I see that your order was delivered on August 23rd! We hope you enjoy your received products :) With kind regards, Team Cookinglife
Oct 2, 2023
Verified review
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Answer by cookinglife.eu
Oct 2, 2023
Dear, Thank you for your review. In our system we see that unfortunately your order was delayed by our shipping partner. Unfortunately we have no influence on this. Our apologies for the inconvenience! Fortunately, your order was delivered today! We want to wish you lots of fun with the items you ordered :) With kind regards, Team Cookinglife
Jul 22, 2023
Verified review
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you are not satisfied with our service. Please tell us what we can improve so that we can offer you a better service in the future! Kind regards, Team Cookinglife
Jul 1, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you are not satisfied.
Please tell us what you are not satisfied with, so we can come to a solution with you.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
Kind regards,
Team Cookinglife
Jun 15, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you are not satisfied.
Please tell us what you are not satisfied with, so we can come to a solution with you.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
Kind regards,
Team Cookinglife