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cookinglife.eu
Reviews:

472 reviews in the last 12 months3,181 total reviews  

3.83
Good

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Valid

Includes Buyer Protection

Certified since: May 25, 2020
The Trustmark indicates trustworthy online retailers.
cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Jul 25, 2023
 Verified review
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Answer by cookinglife.eu
Jul 28, 2023
Beste klant, Bedankt voor je review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 23, 2023
 Verified review
Product arrived broken and have not received any details of a replacement/ request
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Answer by cookinglife.eu
Jul 25, 2023
Dear Grace, We"re sorry to hear that you received your order with damage, our apologies for this! We pack your package with the greatest care, yet unfortunately it may happen that you received a damaged item. We have now ordered a new product for you and this will be delivered as soon as possible. We apologise for the inconvenience and hope you enjoy your new product! Kind regards, Team Cookinglife
Jul 23, 2023
 Verified review
Missing an item and one glass broken
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet unfortunately it may happen that you have received a damaged item. We are also sorry to hear that you did not receive an item. We have sent you an e-mail with solutions, such as a refund or a replacement product. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Jul 23, 2023
 Verified review

Absolutely shocking customer service

Placed an order on 20th of June. Didn’t receive it. Sent several email and what’s app messages and eventually got a response on 17th of July. Order had not been despatched and some items were out of stock even though I had been promised delivery in 2-3 days. Waiting on a refund.
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you had a hard time getting in touch with us. Our apologies for this! We do our best to respond on all platforms as soon as possible, however, we have not yet completely cleared the backlog caused by the transition of systems, which has prevented us from responding within the required time. We are also sorry to hear that the products you ordered were ultimately out of stock. It is unfortunately sometimes the case that it takes longer for our supplier to redeliver items to us. Our apologies for this inconvenience. Indeed, I see that your order has been cancelled and a refund initiated. We are working hard with our team to provide you and other customers with a better service in the future! Kind regards, Team Cookinglife
Jul 22, 2023
 Verified review
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you are not satisfied with our service. Please tell us what we can improve so that we can offer you a better service in the future! Kind regards, Team Cookinglife
Jul 17, 2023
 Verified review
Order placed and payed on 14.6.2023, arrived 21.6.2023 damaged. Return request created the same day. Still not received all of the replaced items (just one bowl), not answering return request, not answering on phone, not answering on email..., the worst experience ever.
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Jul 16, 2023
 Verified review
I think it is a spam site. As soon as you buy you get an email that they have trouble with their phone and email system and that you can not contact them or it might take more than 7 days. Trying to desperately get my money back. Not a good experience.
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Answer by cookinglife.eu
Sep 14, 2023
Good afternoon,  I can see you have contacted our customer service, it looks like the issue has been fixed.  Have a nice day!
Jul 12, 2023
 Verified review
500EUR COFFEE MACHINE NEVER ARRIVED! We want our money back ASAP Please don't ever order from this website
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Jul 10, 2023
 Verified review

Disgraceful service

We placed an order (523228) over a month ago. So far we received only 1 item and for the second one there is no way to get any feedback. No answer to the several emails sent, no answer on WhatsApp, return online form not working, never ending queue on the phone to have the line systematically dropped after half an hour. Disgraceful service, I only wish we found Trustedshops.eu before we placed to order.
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Answer by cookinglife.eu
Jul 21, 2023
Dear Sir/Madam, Thank you for your review. We are sorry to hear that you did not receive your order in its completeness. We apologise for this inconvenience. We apologise for the poor communication! We do our best to provide a response on all platforms as soon as possible, however, we have not yet fully cleared the backlog caused by the transition of systems, which has prevented us from responding within the required timeframe. Unfortunately, with the information, given here, we cannot find an order in the system. The e-mail used to post this review is not known in our system and the same goes for the order number.                                            If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog this may take longer than you are used to from us. We are working hard to clear this backlog so that we can provide you with a better service in the future! Apologies again for the inconvenience. Kind regards, Team Cookinglife
Jul 9, 2023
 Verified review
This is the worst service I have ever experienced shopping in the internet. Made an order on the 20th of May and I am still waiting for a delivery or refund. The customer service is a joke and the supposed “Trusted shops” guarantee is another, with their non ending "We are currently checking your case.” Total waist of time and money
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Jul 5, 2023
 Verified review
I ordered a smeg coffee machine last month (16th) and still haven’t received it (5th July) It says 3-5day delivery!! I haven’t heard from them and when you try and contact them——— well that’s not easy either, email sent to them in the end 😣
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. As a result, we were also unable to respond within the required time. Our apologies for this! I see in the system that your order was shipped 5/7 from our warehouse. So your order is on its way. Sorry again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 3, 2023
 Verified review

Poor customer service

Placed order, no clear communication re delivery date, plus customer service team filed to get back to various enquiries related to delivery address. No response to WhatsApp messages sent to cooking life custom service WhatsApp account.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. As a result, we were also unable to respond within the required time. Our apologies for this! I see in the system that you have since been in contact with one of our colleagues and that you have reached a solution. Once again our apologies. Kind regards, Team Cookinglife
Jul 2, 2023
 Verified review

Deliver very slow

Deliver from this firm has been very slow. Item ordered 7 days ago has only reached southern England and will probably take another two days to reach Scotland. The web address makes you think this is a UK business but they are Dutch and the warehouse is in Holland so anything comming to the UK hs to go through customs, Never again
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that we did not deliver your order on time. Our apologies for this! We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. As a result, we were also unable to respond within the required time. I see in the system that your order has now been delivered. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 1, 2023
 Verified review
I’ve still not received my order or had any updates on it!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way. I have sent you an e-mail with a track & trace code. Sorry again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 1, 2023
 Verified review
July andI still have not received my order. Only emails in dutch which is stupid to an English address. I am furious
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I have sent you an email, in English, to reach a solution with you. Kind regards. Team Cookinglife
Jul 1, 2023
 Verified review
Claim items be delivered in 5 working days but never deliver on time and there is no correspondence
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry that we were unable to deliver your order on time. Our apologies for this! We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems caused an unwanted delay in all processes surrounding order processing. This also prevented us from responding within the required time. We're sorry that this has caused us to fall short in providing the help you can expect from us as a customer. We sincerely apologise for this. We are currently doing everything possible to eliminate the backlog so that we can offer you a better service in the future! Kind regards, Team Cookinglife
Jul 1, 2023
 Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you are not satisfied. Please tell us what you are not satisfied with, so we can come to a solution with you. If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us. Kind regards, Team Cookinglife
Jul 1, 2023
 Verified review
If I ever get the goods promised, I would be happy to rate
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way. Enjoy your purchase! Kind regards, Team Cookinglife
Jun 30, 2023
 Verified review

Ordered 23 June Nothing seen since

Ordered 23 June, delivery forecast 2-4 days. Money taken day of order. No delivery details sent, item has not yet arrived. Not recommended
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way. Enjoy your purchase! Kind regards, Team Cookinglife
Jun 27, 2023
 Verified review
Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! We have sent you an e-mail to come to a solution. Once again we apologise for the inconvenience and wish you much pleasure with your purchase! Kind regards, Team Cookinglife