My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
I wanted to add some more bowls to my collection of Villeroy Boch rock and found the rock glow 24cm just what I wanted and at a very keen price so I ordered them from cookinglife expecting them to take at least a week to be delivered but all 4 arrived within days, well packed and arriving with care.
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Answer by cookinglife.eu
Mar 10, 2024
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart.We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
10 days ago
Verified review
Love the items you sell. Your shop looks really great. My items arrived very quickly and were very well packed so I have not hesitated to order something again, confident that it will arrive in tact.
Thank you for a great shopping experience.
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Answer by cookinglife.eu
9 days ago
Dear Louisa, How nice to read that you are so happy with the products and our shop! We do our best to get everything to you as quickly and safely as possible, so it"s nice to hear that we succeeded. Thank you for your lovely review! We hope you enjoy your new order just as much. Kind regards, Team Cookinglife.
Feb 28, 2024
Verified review
Fast delivery. Great products. The only thing I would say is to put fragile sign on it as it was delivered by post and they normally don’t mind the parcels unless they are marked fragile
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Answer by cookinglife.eu
Feb 28, 2024
Good afternoon Kate, Thank you for your review! It"s nice to hear that you are happy with the fast delivery and our products. Your feedback about marking packages as fragile is certainly helpful. We include this in our improvement points to make our service even better. Have fun with your purchases!
Mar 5, 2024
Verified review
Great prices. Cheaper than I saw elsewhere. The product is of high quality. Delivery was quick, lots of updates and the item was well packed. I would definitely order again
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Answer by cookinglife.eu
Mar 7, 2024
Dear Ben, Thank you for your lovely review! We are very happy to hear that you are satisfied with the prices, product quality, fast delivery and our communication. We look forward to welcoming you again on your next order.
Mar 12, 2024
Verified review
Good quality and fast delivery
The stylish olive boards that can be a perfect decor for your house. The delivery to Ireland was very fast and I'm happy about the quality
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Answer by cookinglife.eu
Mar 14, 2024
Dear Stanislava, Thank you for your lovely review! We are happy to hear that you are satisfied with the quality of the olive wood boards and our fast delivery to Ireland. Enjoy your products! Kind regards, Team Cookinglife
Mar 9, 2024
Verified review
All was easy and prompt, well packed and safely delivered.
Can you use less plastic though (much was cardboard but some was bubble wrap).
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Answer by cookinglife.eu
Mar 10, 2024
Beste Elizabeth, Bedankt voor je mooie review! We zijn blij dat alles naar wens is verlopen. Ook waarderen we je feedback over het gebruik van plastic in onze verpakkingen. We zijn constant op zoek naar manieren om onze impact op het milieu te verminderen en zullen je suggestie meenemen in onze overwegingen. Veel plezier met je aankoop!
Mar 13, 2024
Verified review
Impressed with the packaging, good all round service, will not hesitate in recommending cooking life to friends and family
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Answer by cookinglife.eu
Mar 14, 2024
Dear Christopher, Thank you for your lovely review! We are happy that you are satisfied with our service and packaging. That you want to recommend us to friends and family is the biggest compliment we can get. We hope to see you at Cookinglife again soon! Kind regards, Team Cookinglife.
Mar 10, 2024
Verified review
Excellent experience. I kept informed from purchase to delivery date and delivered 7days after ordered.
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Answer by cookinglife.eu
Mar 14, 2024
Dear James, How nice to hear that you had an excellent experience with us. We always do our best to keep our customers as informed as possible. Thank you for your lovely review! Enjoy your purchase. Kind regards, Team Cookinglife.
13 days ago
Verified review
Excellent service. Quick delivery to the UK. Really pleased with my purchase. Will def use again. Thanks
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Answer by cookinglife.eu
11 days ago
Beste Elisa, Hartelijk dank voor de lovende review! Het doet ons goed te horen dat je tevreden bent met onze service, vooral omdat wij een lastige periode hebben gehad. Jouw positiviteit is van onschatbare waarde voor ons, en we zouden het enorm op prijs stellen als je ook een **5-star review** zou willen delen op ons Trustpilot-platform. Jouw ervaring kan anderen helpen en bijdragen aan de groei van onze gemeenschap. Hier is de link naar het Trustpilot-beoordelingsportaal: https://nl.trustpilot.com/evaluate/cookinglife.nl We begrijpen dat je tijd kostbaar is, en we waarderen het zeer dat je de moeite neemt om ons op meerdere platforms te ondersteunen. Nogmaals bedankt voor je steun en vertrouwen in Cookinglife! We kijken ernaar uit je snel weer te verwelkomen en staan altijd voor je klaar.
11 days ago
Verified review
Small but special
It was a small purchase but a very important one, and it came very quickly and excellently packed.
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Answer by cookinglife.eu
10 days ago
Dear Amanda, Thank you for your lovely review! We are happy to hear that you are satisfied with your Cake Plate and the prompt service. Your satisfaction is most important to us! Should you need anything else in the future to make your cooking experiences even more special, we are always here for you.
9 days ago
Verified review
Excellent service
Came promptly and well packaged, although it did seem a very large parcel for such a small item.
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Answer by cookinglife.eu
8 days ago
Dear Adrian, Thank you for your nice review! We are pleased to hear that your order arrived quickly and safely. We always try to protect our products as best as possible during transport. That is why the packaging can sometimes be slightly larger than the product itself. We understand that this may seem strange, but we want to make sure that your order arrives to you in perfect condition. Have fun with your purchase! Yours sincerely, Team Cookinglife
7 hours ago
Verified review
Good value for a excellent set of coffee cups highly recommend buying from this company
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Mar 13, 2024
Verified review
Prompt delivery. Items as described and I am very pleased with my purchase.
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Answer by cookinglife.eu
Mar 14, 2024
Dear Elsie, Thank you for your lovely review! We are happy to hear that you are happy with your purchase and the quick delivery. Enjoy your beer glasses! Kind regards, Team Cookinglife.
Feb 29, 2024
Verified review
Easy to order, content as described. Great communication all the way.
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Answer by cookinglife.eu
Mar 1, 2024
Dear Cathal, Thank you for your lovely review! We are happy to hear that you are satisfied with your order and our communication. Enjoy your purchase! Kind regards, Team Cookinglife
No complaints from me, item was as described and delivered promptly
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Answer by cookinglife.eu
Mar 4, 2024
Dear Kendrick, Thank you for your lovely review! Have fun with your new steak forks. If you have any questions or comments in the future, we"d love to hear from you. Kind regards, Team Cookinglife
A very efficient service and product arrived on time. Many thanks
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Answer by cookinglife.eu
Mar 10, 2024
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Mar 2, 2024
Verified review
Very good service, well packed very satisfied many thanks.
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Answer by cookinglife.eu
Mar 3, 2024
Dear Roger, Thank you for your lovely review! We are happy to hear that you are satisfied with our service and that everything arrived well. Enjoy your purchase!
Mar 13, 2024
Verified review
Great quality products
Great quality products, fast shipping, happy customer
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Answer by cookinglife.eu
Mar 14, 2024
Dear Baiba, Thank you for your lovely review! We are glad you are happy with the products and our fast shipping. Enjoy your purchases! Kind regards, Team Cookinglife.
Mar 2, 2024
Verified review
Great product, excellent customer service throughout
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Answer by cookinglife.eu
Mar 3, 2024
Dear Jane, Thank you for your lovely review! We are glad you are satisfied with our product and customer service. We hope to welcome you back to Cookinglife in the future.
Dear Erin,
Thank you so much for your glowing review! We're thrilled to hear that you find our products beautiful and that they were packaged to your satisfaction. Your appreciation means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future!
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