My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Dear Sandra, Thank you for your lovely review! We are happy to hear that you are satisfied with your order. Have fun with your Arzberg Kom Tric!
Feb 16, 2024
Verified review
Fast dispatch to Dublin, well protected in transit, very happy overall. Will shop again
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Answer by cookinglife.eu
Feb 17, 2024
Dear Hugh,
Thank you for your kind words! We're delighted to hear that you were pleased with the speed of dispatch to Dublin, Ireland, and that your item arrived well protected and wrapped. Your satisfaction is our priority, and we're thrilled to know that you would shop with CookingLife again.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're always here to help.
Warm regards,
Team Cookinglife
Feb 16, 2024
Verified review
Excellent speed of dispatch to Dublin, Ireland. The item was well protected and well wrapped. Overall I'm very happy and would shop again with CookingLife
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Answer by cookinglife.eu
Feb 17, 2024
Dear Hugh,
Thank you for your kind words! We're delighted to hear that you were pleased with the speed of dispatch to Dublin, Ireland, and that your item arrived well protected and wrapped. Your satisfaction is our priority, and we're thrilled to know that you would shop with CookingLife again.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're always here to help.
Warm regards,
team Cookinglife
Feb 15, 2024
Verified review
Great price , swift delivery , kept well informed , highly recommended
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Answer by cookinglife.eu
Feb 16, 2024
Dear Neil, Thank you for your lovely review! We"re glad you"re happy with the price and our service. That"s what we do it for! Enjoy your purchase. Kind regards, Team Cookinglife
Feb 15, 2024
Verified review
Super
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Answer by cookinglife.eu
Feb 16, 2024
Beste James, Bedankt voor je enthousiasme! We zijn blij om te horen dat je tevreden bent. Veel plezier met gourmetten! Met vriendelijke groet, Team Cookinglife
Feb 15, 2024
Verified review
Fast efficient service. Quality products.
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Answer by cookinglife.eu
Feb 16, 2024
Dear Mary, Thank you for your lovely review! It"s great to hear that you are happy with our service and the quality of our products. That"s what we do it for! If you need anything else or have any questions, we"d love to hear from you. Kind regards, Team Cookinglife
Feb 15, 2024
Verified review
promt delivery of a product
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Answer by cookinglife.eu
Feb 15, 2024
Best Georgina, Thank you for your lovely review! We are happy to hear that you are satisfied with the quick delivery of your product. Have fun with it! Kind regards, Team Cookinglife
Feb 14, 2024
Verified review
Always dependable and great selection of goods.
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Answer by cookinglife.eu
Feb 14, 2024
Dear Rose, Thank you so much for the rave review! We are delighted to hear that you are pleased with our service, especially as we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a 5-star review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you. Translated with DeepL.com (free version)
Feb 14, 2024
Verified review
Excellent product. Thank you.
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Answer by cookinglife.eu
Feb 14, 2024
Dear Colm, Thank you very much for the rave review! We are delighted to hear that you are happy with our service, especially since we have had a difficult time. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a 5-star review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Feb 13, 2024
Verified review
First Class Service
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Answer by cookinglife.eu
Feb 13, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are happy with our service, especially as we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Feb 12, 2024
Verified review
Awaiting the main item
Part of the order wasn’t in stock
The smaller part of my order arrived quickly and beautifully packed. An elephant could have sat on it without damage
The communications are excellent
I am just awaiting the main item. So it’s a bit early to be giving feedback really; That would be the only conceivable downside, being asked for feedback before the order is complete
But great so far
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Answer by cookinglife.eu
Feb 12, 2024
Dear customer, Thank you so much for the rave review! We are delighted to hear that you are happy with our service, especially as we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Feb 11, 2024
Verified review
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Answer by cookinglife.eu
Feb 11, 2024
Beste, Hartelijk dank voor de lovende review! Het doet ons goed te horen dat je tevreden bent met onze service, vooral omdat wij een lastige periode hebben gehad. Jouw positiviteit is van onschatbare waarde voor ons, en we zouden het enorm op prijs stellen als je ook een review zou willen delen op ons Trustpilot-platform. Jouw ervaring kan anderen helpen en bijdragen aan de groei van onze gemeenschap. Hier is de link naar het Trustpilot-beoordelingsportaal: https://nl.trustpilot.com/evaluate/cookinglife.nl We begrijpen dat je tijd kostbaar is, en we waarderen het zeer dat je de moeite neemt om ons op meerdere platforms te ondersteunen. Nogmaals bedankt voor je steun en vertrouwen in Cookinglife! We kijken ernaar uit je snel weer te verwelkomen en staan altijd voor je klaar.
Feb 10, 2024
Verified review
great service, fast shipping with product arriving well packed
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Answer by cookinglife.eu
Feb 10, 2024
Dear Nardini, Thank you very much for the review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you. Kind regards, Team Cookinglife
Feb 10, 2024
Verified review
Great experience with the customer service! Many items available on the website and well organised!
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Answer by cookinglife.eu
Feb 10, 2024
Dear Carla, Thank you for your lovely review! We are happy to hear that you had a good experience with our customer service and that you are satisfied with our product range. Enjoy your purchases! Kind regards, Team Cookinglife
Feb 9, 2024
Verified review
Good website. Easy to navigate. I found just the right knife I was looking for. It arrived within a week. Very pleased.
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Answer by cookinglife.eu
Feb 9, 2024
Dear Margareta, Thank you for your positive feedback! We are happy to hear that you found our website easy to navigate and that you were able to find exactly the right knife you were looking for. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.eu We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you. Kind regards, Team Cookinglife
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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Answer by cookinglife.eu
Feb 6, 2024
Dear Cathy, Thank you for your lovely review! We are pleased to hear that you are happy with your purchase of the stainless steel coasters and the service we provided. We strive to provide our customers with a wide range of high quality products and we"re glad we met your expectations. We hope to be able to help you with your cooking needs again in the future. Enjoy your new coasters! With kind regards, Team Cookinglife
Feb 3, 2024
Verified review
Great delivery and first class goods
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Answer by cookinglife.eu
Feb 5, 2024
Dear,
Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period.
Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community.
Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl
We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife!
We look forward to welcoming you back soon and are always here for you.
Kind regards,
Team Cookinglife
Feb 3, 2024
Verified review
A wonderful tray for cosmetics or shampoos for the bathroom. Wonderful size, colour and quality. Highly recommend.
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Answer by cookinglife.eu
Feb 5, 2024
Dear,
Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period.
Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community.
Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl
We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife!
We look forward to welcoming you back soon and are always here for you.
Kind regards,
Team Cookinglife
Feb 3, 2024
Verified review
A very positive experience
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Answer by cookinglife.eu
Feb 5, 2024
Dear,
Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period.
Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community.
Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl
We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife!
We look forward to welcoming you back soon and are always here for you.
Kind regards,
Team Cookinglife
Feb 2, 2024
Verified review
Great Service
Excellent products and delivery on time and in perfect order - Great service overall
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Answer by cookinglife.eu
Feb 2, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
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