igus.eu- Logo - reviews

igus.eu
Reviews:

25 reviews in the last 12 months174 total reviews  

3.52
Good

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Certified since: Mar 24, 2017
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igus.eu fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Nov 2, 2023
 Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
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Top negative review

Apr 2, 2024
 Verified review
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers. We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history Please make your online shop function again!
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Reviews for igus.eu

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Feb 8, 2024
 Verified review
We have been waiting contact from local supplier one week. Very slow response time.
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Dec 13, 2023
 Verified review
Your account profile is a joke. No access to customer number No access to order number No automatic email confirmation with tracking number of the order You may consider switching to Shopify or something that will get you the functionality of a modern e-commerce site.
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Answer by igus.eu
Dec 13, 2023
Dear Mr. Declercq, thank you very much for your feedback and the friendly phone call. I am pleased that we were able to clarify the order procedure in which I was able to explain the exact process of a first order to you. I hope that you will soon be able to use our my igus again to your satisfaction . Have a nice day and best regards from Cologne MJ
Sep 28, 2023
 Verified review

Ik plaats een betselling

KLACHT: Ik plaats een bestelling bij jullie en een ander bedrijf verzorgt de levering en die stuurt ook vervolgens de factuur. Dit is niet in te regelen in geautomatiseerde inkoopsoftware. PO aan passen etc. hier moeten jullie echt iets mee doen om dit te voorkomen!
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Dec 13, 2023
 Verified review
Give realistic deliver dates on your website / web shop. Ship parts for Irish customer direct to Ireland from Europe and not through the UK which adds additional paperwork, delays and custom charges.
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Apr 28, 2023
 Verified review

Took you to call in to process order.

Took me to call in to process order. Wanted a different way to be shipped to get parts earlier but no one would talk to me about that. Couldn’t understand the gentleman I was talking to
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Apr 24, 2023
 Verified review

goods not received

Goods not received and no notification re delivery date
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Answer by igus.eu
Apr 26, 2023
We apologize about the delay in delivering the parts. We were able to track the shipment and see that they were delivered April 24th. Again, we apologize about the late delivery and please let us know if there are any issue with the shipment.