20,705 shops carry
the European trustmark!
Trustmark – more trust, more sales
More than 60% of online consumers rely on trustmarks. Make use of
this confidence and improve your conversion rates.
Customer reviews – customers become advocates
Successful recommendation marketing by showing independent
reviews in your shop.
Buyer protection - fewer abandoned carts
If your customers feel a lower risk of losing their money, the cart will
roll easily through check out.
Call us +49 221 77536 371
More trust, more turnover
65% of online consumers in Europe say that a trustmark is important or very important when choosing a shop.
Infas survey, 2012, sample size 5,083
Increase conversion rate
Research shows that conversion rates increase by an average of 23.1% when shops display the Trusted Shops Trustmark.
ECC survey, 2012, sample size 749
After using Trusted Shops our members experience an average increase in revenue of 7.5%.
Survey among members, 2011, sample size 302
Members and their Trusted Shops effect
The Trusted Shops Trustmark shows our customers that any purchase made in our online shop is guaranteed to be secure.Lothar Krause, Head of Online Marketing
We have been placing our trust in the independent reviews and trustmark from Trusted Shops for over 10 years now. The seal and the customer reviews tool in particular are key components of our trust-building communication elements.Holger Plorin, Regional Manager
Control is good, trust is better. Millions of online shoppers in Europe put their trust in the Trusted Shops Trustmark - just like us at Topdeq.Stephan Kolbe, Director
For us as an internationally oriented company, the Trusted Shops Trustmark has been an integral part of our marketing strategy from the very beginning. Regardless of country, users can see at a glance that consumer rights are observed in our shop.Dariusch Malekzadeh, Head of Internationalization
Safety not only on the ski slopes, but in online shopping as well. We place our trust in Trusted Shops so that SnowTrex customers can feel secure.Thomas Bartel, Managing Director
It has always been our aim to be as transparent as possible.
That is why, right from the outset, we have always published ratings of our products on the site. And we can also see in our statistics on the number of new customers that the conversion of new customers in the markets where we use Trusted Shops has risen significantly. At the same time, other indicators such as bounce and dropout rates for the website have decreased.
Zaren Courtenay, Head of E-Commerce Europe, Crumpler
Quality and service are most important to us and our business.
When setting up an online business, it is very important to come across as trustworthy, because customers tend to be insecure if they have never heard of the brand or company before. And the conversion rates were significantly better with a trust area than without one.
Daniel Attalah, Founder and CEO Pixum
Call us +49 221 77536 371We offer all of this –
in one complete package
The Trusted Shops Trustmark shows consumers that you fulfil our extensive list of quality criteria.
You will receive an online certificate, which proves the authenticity of the trustmark. We will let you know if you need any other certificates.
Handbook for online retailers
The handbook contains practical resources for designing a purchasing process that is legally compliant. Includes updates.
Guarantee and customer service
We offer a customer support service for guarantee cases involving buyer protection and an online system for guarantee management.
You will receive a review widget for your shop and we offer an extensive online system for managing the ratings.
Your shop will be audited extensively to check if all quality criteria are being complied with and you will be issued with an individual report. You will also receive support throughout the entire term of the contract.
And even more options to add!
Review collector: Send review requests to your customers quickly and easily for more traffic and higher conversion!
More conversion: Satisfied customers are the best advocates for your shop. More reviews strengthen the credibility and reliability of your overall rating, meaning visitors become buyers.
More Traffic: Recent reviews are an important factor for search engine optimization. The more reviews you collect, the better your ranking in search engines will be, thereby attracting more visitors.
Easy and fast: The review collector is web-based and ready to be used immediately without any implementation effort. Just upload your recipient list and press "submit".
Google integration: Use the ratings for Google Shopping and AdWords!
Get more attention, higher click rates and thus more visitors to your shop thanks to stars in your AdWords.
Stars and comments in Google Shopping bring quality traffic, directly into your shop.
Higher click rates will lower your costs and boost your ranking for AdWords.
Use the benefits of the Trusted Shops membership actively to get more traffic, more concluded sales transactions and more repeat customers.
Extended shop profile with link to the campaign
Optimise your search engine ranking and attract new visitors to your shop with a campaign deep link and a discount coupon on your shop profile. You thus get higher-quality traffic.
More concluded sales transactions thanks to the exit-intent pop-up
The exit-intent pop-up is a window opening up when visitors are about to leave your shop – the best time to offer them an attractive voucher. By keeping visitors in your shop, you avoid aborted transactions and increase your sales.
Offers on the “thank-you-for-the-review” page
A customer has just left a review. That’s the best moment to thank him with an offer for the next purchase, thereby encouraging him to buy again from your shop.
Warning protection package
Create your individual legal texts quickly and easily with our online tool, the Trusted Shops legal-text-generator. WILDE BEUGER SOLMECKE, our partner law firm, then checks the correct integration. And if you should happen to receive a warning: We’ll even help you at any time with unjustified warnings – with no ifs or buts!
Boost your conversion by offering your customers unique product information. The Turstbadge® integration allows you to collect product reviews automatically. By showing the reviews on your product pages, your customers get trutworthy product information and are likely to buy more often.
* Prices in advance excl. VAT. One-off application fee 99 EUR. Minimum contractual period: 12 months. All services will be performed in the language chosen for the respective target market.View our pricing table and specifications sheet