Frequently-asked questions from Trusted Shops customers
- As an online retailer, what do I gain from the Trusted Shops guarantee?
- How do I offer my customers the Trusted Shops guarantee in my shop?
- Do I have to integrate the money-back guarantee into my shop?
- What can I do in the event of technical problems with the integration of the money-back guarantee?
- How long does the money-back guarantee apply?
- Up to what value are the purchases of my customers protected?
- How is a guarantee case dealt with?
- What exactly is the guarantee framework?
- Why do I even need a guarantee framework?
- How is the guarantee framework determined?
- My guarantee framework has been used up. What do I do now?
- Who should I contact if I have further questions about the money-back guarantee?
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