Frequently-asked questions from Trusted Shops customers
- What is the Trustbadge®?
- What benefits do I get from the Trustbadge®?
- How do I get the Trustbadge® on my page?
- There is no space in the bottom right of my shop. Can the Trustbadge® also be displayed somewhere else?
- What does the Trustbadge® look like on mobile devices?
- How do I change the size of the Trustbadge®?
- Is it possible to change the position of the money-back guarantee and review reminder on the order confirmation page?
- I have integrated the Trustbadge® but it is not displayed correctly. Why is this?
- Can I integrate the Trustbadge® even before certification is completed?
- Is it possible to temporarily deactivate the Trustbadge®?
- How do I collect reviews with the Trustbadge®?
- Can I set the timing of the review reminder myself?
- Can the use of the Trustbadge® have negative effects on the loading time of my shop?
- What data does the Trustbadge® transfer to Trusted Shops?
- FTP: What do I need to access my shop server via FTP?
- FTP: How can I access my shop server via FTP?
- Who should I contact if I have further questions about the Trustbadge®?
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