https://capribikes.com/

Reviews:

Siento que una manera muy importante de mejorar, es mantener aun mas informados sobre los cambios en las condiciones de entrega, ademas de los retrasos por la fabricación, tuvieron varios errores con la entrega de la bicicleta, mi numero de teléfono que tenia la empresa de entrega era incorrecto, tuve que terminar yendo yo a buscar la bicicleta, no hubo mucha facilidad para poder recibirla. Recomiendo la bicicleta es increíble, muy rápida y liviana, pero no la logística de la empresa no me gusto nada. Se suponía que la bicicleta tenia fecha de entrega para el 31 de mayo pero la fui a recoger a un punto de encuentro con el repartidor el día 25 de Junio.

BIKE REVIEW My experience with Capri has been incredibly disappointing and I want to warn others not to purchase their products. My Capri Berlin has repeatedly proven built with low quality and defective components, and the service provided around warranty coverage has been slow and indifferent to the challenges of living without a bike when it is my main source of transportation. I ordered the bike in May 2025 and was initially satisfied with it, however some parts were immediately unusable and needed replacement. The seat left my body going numb and was very uncomfortable (I’m an experienced biker), the water bottle holder broke completely and couldn’t hold the battery safely, the kick stand wasn’t strong enough to hold up the bike so it fell over and injured me. The brakes, chain and cassette wore out rapidly. The bike mechanic who helped me replace the brakes, chain and cassette commented that the parts were very low quality and not suitable to stand up to the force that is applied on them by an e-bike. All of these issues I addressed myself outside of the warranty and cost me over €500. But that wasn’t even the worst of it. Again within less than a year, the ebike components began to fail, and after 2.5 months of back and forth with Capri, I still do not have a functional bike, and have no timeline for when a repair will be possible. When pedaling on the lowest setting, you could hear the motor try to engage, but no assist would help propel the bike. The speedometer would then bounce around, from 2 to 9, to 15, to 7, even when riding at a steady pace. I contacted Capri to open a warranty claim, and brought the bike in to a local repair shop affiliated with Capri. The gentleman at the local repair shop was more kind, considerate and communicative than Capri in all regards. After multiple back and forth communications with Capri where the had a lot of difficulty diagnosing the issue, they finally agreed to send new parts to the local bike shop. Once those arrived, the repair shop quickly informed Capri that they had sent the wrong components and that what had arrived wouldn’t fit the bike. It’s very strange that this was discovered by the local repair shop, not Capri. As the timelines dragged, I informed Capri that this bike was my primary transportation, and that I was spending a lot of additional time and money commuting while they delayed the repairs. They didn’t even acknowledge the inconvenience to me. Once they finally shipped a second set of parts to the repair shop that were appropriate for the bike, we found it still did not address the issue after installation. We informed Capri, who said they would send a replacement display to me, which would be easily installed myself, and would correct the issue. One arrived, which we installed, but made no difference to the issue. And then a few days later, a headlight arrived which was never requested. It’s clear that Capri has no idea what they are doing, sending the wrong parts, and incorrect parts in 2 instances. Now, Capri has indicated that the only course of action is for me to ship the bike back to them for further repairs at my own expense, this after I’ve spent hundreds on non-warranty repairs, and hundreds on commuting expenses. I find this to be insulting and ridiculous, as I have also have no easy access other the supplies or shipping providers that would be able to assist in safely packing a bike for transit across the EU. I also have very little confidence that Capri will actually fix the issue after so many attempts, so I’ll be left hundreds of € in a loss, with no bike, and no confidence that Capri will make it right, as they haven’t offered to provide any financial compensation for the loss of the use of the bike, shipment costs etc. So whatever you do, find another bike and don’t buy from Capri. I realize my experience was slightly unlucky, but after encountering their ‘customer service’ I assure you, it isn’t worth it.

I got a Victoria basket for my Capri Vita Electric and I absolutely love it, very good quality, easy to apply and goes perfectly with the style of the bicycle!

I've had one of their e-bikes for three years and it's had almost non-stop technical problems. They kindly send me replacement pieces but it would be better to have an e-bike that just works more consistently.

Delivery date kept changing. When ordering the bike in August, the delivery was estimated on Oct, 15 but chatbot support mentioned it would be earlier, in September. After several emails informing of delivery delays, the bike finally arrived on Oct, 30. Please do not commit on earlier delivery then - manage your customers’ expectations. The instructions are really not straightforward, folks. I am a lawyer, I have never assembled a damn bike in my life - please provide a proper manual in pdf, not a video that I have to a) put on a big screen to be able to see anything, b) rewind 100 times, c) be confused over my bike config because the video shows a different one and d) seek independent information what to do eg with brakes that need loosening or tightening (because if I do that wrong, it can cost a life). The instruction video keeps blurring and does not give any clear explanations - it’s useless and frustrating to watch. Also, noted a price difference of ~200€ between Capri Bikes and Biciclasica which turned out to be the same company. Honestly too much sweat for not the cheapest bike from the very start, and this makes a rather poor customer experience.

Great customer service Quick and responsive

What can I say… Do not buy this bike What can I say… Do not buy this bike. It’s not reliable at all. Several parts broke after less than 15 days of use. On top of that, key components (handlebars, brakes, stem, etc.) keep loosening over time, making it genuinely dangerous to ride. The customer service is just as bad: neither responsive nor effective. My complaint has been open for over 6 months, and they’ve had the bike for more than 2 months to fix the issues… with no real update. I haven’t even received a reply in the past week. Avoid at all costs.

Le service après vente est particulièrement à l’écoute et efficace . Bravo à vous

Snelle afhandeling van gemeld probleem. Goede service en communicatie gericht oplossingen.

Ein wunderschönes, personalisiertes Fahrrad. Kommunikation und Versand waren perfekt. Original Capri-Griffe sind nicht besonders schön; trotzdem 5 Sterne!

I would normally give it a 5 star rating, because process was not complicated and the support team acted right away; but it took me at least three days before I got in touch and someone responded to my spam (!!!) mail.

Very good Service and I feel always very welcome.