The Trusted Shops Buyer Protection
Free of charge
- Secured up to €2,500 per purchase
- Security regardless of the payment method used
- An overview of all your orders
- Personal and competent support
- Over 32,000 certified shops to choose from
Your order hasn't arrived
The parcel was lost in transit, was supposedly dropped off at a neighbour’s or simply left somewhere without permission.
Your refund has not been made
You have cancelled and returned your order, but the refund from the shop has not been made.
The online shop is insolvent
After your order, the online shop has filed for insolvency or is no longer accessible for other reasons and you have not received the goods or a refund.
Service not received
You have not received the ordered service.
Invalid voucher
You have ordered a gift voucher, but it does not work.
Problems with digital content
Digital content such as e-books or software licenses was not sent to you or could not be downloaded.
Cancelled package tour
Your package tour was cancelled by the organiser and not reimbursed.
Invalid insurance
You have taken out insurance but cannot use it.
Service not provided
Your contract, such as with an electricity provider, has begun, but the service is not being provided.
How does the Buyer Protection work?
Here’s how easy it is to be secure in every purchase with the Trusted Shops Buyer Protection:
Complete immediately after your purchase
After each order, you can decide whether you want to secure your purchase up to €2,500 free of charge. Hereby, it’s not necessary to already be registered with Trusted Shops.
