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Has your order arrived damaged, or not arrived at all? Have you returned an order but not received a refund? No need to worry! With the Trusted Shops Buyer Protection your purchases are secured – no matter which payment method you have chosen.
The experts at Trusted Shops do everything possible to ensure that every purchase in any shop with the Trusted Shops Trustmark is secure and offers an enjoyable shopping experience. But if problems or disagreements arise, you can always rely on the fact that your money is safe with the Trusted Shops Buyer Protection.
Secured up to 2.500 € per purchase
Security regardless of the payment method used
An overview of all your orders
Personal and competent support
Over 30.000 certified shops to choose from
The Buyer Protection offers comprehensive protection for your online orders at certified shops. It protects you as a buyer from financial loss. In the following situations, you can rely on the Buyer Protection, no ifs or buts:
The parcel was lost in transit, was supposedly dropped off at a neighbour’s or simply left somewhere without permission.
You have cancelled and returned your order, but the refund from the shop has not been made.
After your order, the online shop has filed for insolvency or is no longer accessible for other reasons and you have not received the goods or a refund.
You have not received the ordered service.
You have ordered a gift voucher, but it does not work.
Digital content such as e-books or software licenses have not been sent to you or are not valid.
The package tour was cancelled by the organiser and not reimbursed.
You have taken out insurance but cannot use it.
Your contract, such as with an electricity provider, has begun, but the service is not being provided.
Detailed information can be found in the Buyer Protection conditions.
Here’s how easy it is to be secure in every purchase with the Trusted Shops Buyer Protection:
Complete immediately after your purchase
After each order you can decide wether you want to secure your purchase up to 2.500 € free of charge. Hereby it’s not necessary to be already registered with Trusted Shops.
At Trusted Shops, I am responsible for everything to do with the Buyer Protection. I work with my development team on consistently coming up with new product enhancements and improvements.
