Date of publication
06/05/2024
Date of order
06/05/2024
06/05/2024
I receiver damaged rear wheel 11.3. End cap of free wheel was missing. I was promised to send me replacement asap. It has now taken more than 8 weeks! Nothing has happened. Only several short answer after each inquiry. It is intolerable long time.
1.00
Very Poor
bike-discount.de/en replies: 06/05/2024
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the delay and will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
04/05/2024
Date of order
04/05/2024
04/05/2024
No delivery estimate, no communication.
1.00
Very Poor
bike-discount.de/en replies: 04/05/2024
Dear customer, thank you very much for your order and your review. We are sorry that we were apparently unable to fully satisfy you. I have checked your details and unfortunately could not find any communication from your side in our system. We would like to help you: can you please contact us via our contact form or by e-mail? Thank you very much.
Date of publication
03/05/2024
Date of order
11/04/2024
03/05/2024
I can not understand why the prices are diferent when I'm just lookink for a product and then when I order one... when I order it the price goes allways up for a couple of percents... why?
1.00
Very Poor
bike-discount.de/en replies: 03/05/2024
Dear customer, thank you for your review. We are pleased that you are satisfied with the products you ordered and with the delivery. Let us explain the price adjustment on our website: The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at
Date of publication
02/05/2024
Date of order
11/04/2024
02/05/2024
The retun of the parts is not ok
1.00
Very Poor
bike-discount.de/en replies: 02/05/2024
Dear customer, Thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Unfortunately, I cannot find any communication from you in our system. You may wish to contact us. We would be happy to help you, thank you very much.
Date of publication
02/05/2024
Date of order
02/05/2024
02/05/2024
1.00
Very Poor
bike-discount.de/en replies: 02/05/2024
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: this order was apparently cancelled at your own request. The order, which was placed by you the next day, has already arrived in your country of delivery and will be sent to you shortly. I cannot find any communication from you in our system. If there is anything else we c
Date of publication
02/05/2024
Date of order
02/05/2024
02/05/2024
1.00
Very Poor
bike-discount.de/en replies: 02/05/2024
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: the order from the previous day was apparently canceled at your own request. This order, which you placed the next day, has already arrived in your country of delivery and will be delivered to you shortly by our logistics partner. DHL Freight will contact you to arrange a
Date of publication
30/04/2024
Date of order
10/04/2024
30/04/2024
Very bad they don’t respond to my emails after I asked for help 4 days ago without answer
because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all
1.00
Very Poor
bike-discount.de/en replies: 02/05/2024
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused by our logistics partner. We have of course responded to your query, but we kindly ask for your patience and understanding: with us, real customer service staff are happy to help you, not chatbots. It may therefore take a little time for us to reply. The facts of the matter: In your c
Date of publication
30/04/2024
Date of order
30/04/2024
30/04/2024
1.00
Very Poor
bike-discount.de/en replies: 02/05/2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Date of publication
28/04/2024
Date of order
28/04/2024
28/04/2024
I still did not receive my order!
1.00
Very Poor
bike-discount.de/en replies: 06/05/2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have checked your case and could not find any error. Unfortunately, we cannot find any contact from your side in our system. We will be happy to help you track your parcel. Thank you for your understanding.
Date of publication
27/04/2024
Date of order
27/04/2024
27/04/2024
I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive
1.00
Very Poor
bike-discount.de/en replies: 29/04/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Date of publication
27/04/2024
Date of order
27/04/2024
27/04/2024
1.00
Very Poor
bike-discount.de/en replies: 29/04/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
27/04/2024
Date of order
27/04/2024
27/04/2024
Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.
1.00
Very Poor
bike-discount.de/en replies: 29/04/2024
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.
Date of publication
24/04/2024
Date of order
24/04/2024
24/04/2024
Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
1.00
Very Poor
bike-discount.de/en replies: 24/04/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
23/04/2024
Date of order
02/04/2024
23/04/2024
Still haven’t received my product.
1.00
Very Poor
bike-discount.de/en replies: 24/04/2024
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
Date of publication
23/04/2024
Date of order
23/04/2024
23/04/2024
DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.
1.00
Very Poor
bike-discount.de/en replies: 23/04/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
22/04/2024
Date of order
22/04/2024
22/04/2024
The bike is payed befor 3 weeks but is not yet by me.
1.00
Very Poor
bike-discount.de/en replies: 23/04/2024
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
20/04/2024
Date of order
20/04/2024
20/04/2024
Item not received, after a month after ordering
1.00
Very Poor
bike-discount.de/en replies: 22/04/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we apologize. We will contact you to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
19/04/2024
Date of order
19/04/2024
19/04/2024
Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.
1.00
Very Poor
bike-discount.de/en replies: 19/04/2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
19/04/2024
Date of order
29/03/2024
19/04/2024
1.00
Very Poor
bike-discount.de/en replies: 19/04/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Date of publication
18/04/2024
Date of order
18/04/2024
18/04/2024
1.00
Very Poor
bike-discount.de/en replies: 19/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
17/04/2024
Date of order
17/04/2024
17/04/2024
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
1.00
Very Poor
bike-discount.de/en replies: 18/04/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Date of publication
16/04/2024
Date of order
16/04/2024
16/04/2024
Month passed and bike is not yet even shipped. Is it a scam?!
1.00
Very Poor
bike-discount.de/en replies: 17/04/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Date of publication
16/04/2024
Date of order
20/03/2024
16/04/2024
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
1.00
Very Poor
bike-discount.de/en replies: 16/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
15/04/2024
Date of order
15/04/2024
15/04/2024
last 4 orders I get missing products and company doesn't response well
1.00
Very Poor
Date of publication
14/04/2024
Date of order
21/03/2024
14/04/2024
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal
1.00
Very Poor
bike-discount.de/en replies: 15/04/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Date of publication
14/04/2024
Date of order
14/04/2024
14/04/2024
1.00
Very Poor
bike-discount.de/en replies: 15/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
Tax return proces vers cumbersome
1.00
Very Poor
bike-discount.de/en replies: 10/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
1.00
Very Poor
bike-discount.de/en replies: 09/04/2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Date of publication
08/04/2024
Date of order
08/04/2024
08/04/2024
Poor description leading unnecessary to customs and vat charges .
1.00
Very Poor
bike-discount.de/en replies: 08/04/2024
Dear customer, thank you for your comment. I have checked your case. We provide transparent information about our shipping conditions in our general terms and conditions. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
07/04/2024
Date of order
07/04/2024
07/04/2024
1.00
Very Poor
bike-discount.de/en replies: 08/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
06/04/2024
Date of order
06/04/2024
06/04/2024
1.00
Very Poor
bike-discount.de/en replies: 08/04/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Date of publication
05/04/2024
Date of order
15/03/2024
05/04/2024
1.00
Very Poor
bike-discount.de/en replies: 05/04/2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
03/04/2024
Date of order
13/03/2024
03/04/2024
Unavailable for phone contact for 7 hours, e-reply allegedly within 5 days. Miserable CX in this respect.
1.00
Very Poor
bike-discount.de/en replies: 04/04/2024
Thank you for your order and your review. We are sorry that we have apparently not been able to satisfy you so far. I suspect that you have given the wrong reference number and are referring to your current order. Our customer service is always available during our business hours and we are not aware of any problems with availability. I have checked your details: You had emailed to say that you
Date of publication
03/04/2024
Date of order
10/03/2024
03/04/2024
I ordered a mavic 30 wheelset with XDR body, confirmed as welk, I received the 30 euro cheaper wheelset with HG, after complaining they send a XDR body for DT swiss that doesn't fit. They dont have any knowledge and a lot of misinformation on their site.
1.00
Very Poor
bike-discount.de/en replies: 04/04/2024
Dear customer, thank you for your order and your review. We are very sorry that you seem to have experienced some inconvenience. I have checked your order and could see that there was an error in our processing. We sincerely apologise for this. Our customer service has already offered you a solution and compensation. Please feel free to contact us at any time if there is anything else we can do fo
Date of publication
01/04/2024
Date of order
01/04/2024
01/04/2024
I have ordered some very specific parts, e.g. a headset for Radon Swoop. I have never received it. Bike Discount has sent the package through DHL, which has contracted another carrier. I have never received the package, even if it appears as delivered.

I have notified the situation to Bike Discount. First, they said they have to sort it with DHL, a process which would take 5 days. 5 days have lon
1.00
Very Poor
bike-discount.de/en replies: 02/04/2024
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details and have arranged for you to receive a reply today with a suggested solution. Of course we will help you! We are grateful for your patience, and we would like to apologise again for the delay in processing your complaint.
Date of publication
01/04/2024
Date of order
01/04/2024
01/04/2024
It has been the worse service i recieved in years. Unflexible, very unpolite response and the result caused problems to myself.

One and last time i use it.
1.00
Very Poor
bike-discount.de/en replies: 02/04/2024
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details: You had entered your address incorrectly. We have kindly informed you several times that, unfortunately, we are not in a position to adjust the address retrospectively if the consignment is already on its way. We kindly ask for your understanding.
Date of publication
26/03/2024
Date of order
26/03/2024
26/03/2024
reply to email
1.00
Very Poor
bike-discount.de/en replies: 26/03/2024
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
Date of publication
26/03/2024
Date of order
26/03/2024
26/03/2024
My bike still dont arived
1.00
Very Poor
bike-discount.de/en replies: 26/03/2024
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logist
Date of publication
25/03/2024
Date of order
25/03/2024
25/03/2024
still waiting for my delevery after 4 months and they don't refund me as well only saying they open and investigation and not returning to my emails
1.00
Very Poor
bike-discount.de/en replies: 25/03/2024
Dear customer, thank you for your order and for your feedback. Due to the political situation, our logistics partner is providing transparent information on its website about the sometimes serious delays. Nevertheless, we are of course very sorry that there are delays on the transport route to your distant country of delivery. We have already commissioned an enquiry with our logistics partner and
Date of publication
21/03/2024
Date of order
29/02/2024
21/03/2024
Over 3 weeks since I placed my order.
Still not received, stuck in mail system somewhere. Faster shipping from China!
1.00
Very Poor
bike-discount.de/en replies: 22/03/2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.