Website was easy to understand and book online.
Include all features such as seat selection in the price.

Site was clear and easy to navigate

Site is user friendly. Transaction easy to do.

Price can be better. It is pretty high

Food/on board service/ totally every thing was good.

Excellent booking experience and web platform. Scheduling the flight was easy, with plenty of options. The only thing that was missing was the seat selection at no cost. I understand that there should be seats you can upgrade to, but there should be free seats assigned with the tickets. Other than that, the booking experience was excellent. Thank you

Easy enough. However there are hidden fees even for economy seats, where you are obligated to pay extra to select even poor seats.

Easy to follow prompts, quick to book
But wanted to get cancellation insurance on only one ticket of a pair and could not navigate that...did not find a way.

The site in English is very clear, but when I changed pages, it went back to French. It would be nice if we have to choose the language only once while we're navigating the website.
Plus, I found it's not very clear where to click to change language.

Great website

The insurance section is not clear. I thought I had bought cancellation insurance and then there was no reference to it once the entire flight transaction was done. This prompted me to call customer service to ask about it, who directed me to Allianz, where I bought a plan only to find out a couple days later that the plan I bought with the flights did get purchased. So I had to cancel one of the

The agent was very helpful. She even called me back when we had connection issues.