Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for bike-discount.de/en
Filter
Rating
Sort by
Relevance
Apr 2, 2024
Verified review
Great experience
My experience is great until now. I have ordered twice and the items were not harmed and in perfect condition. Large variety of items and good prices. The only thing that could be possible better, is the estimated delivery time.
Report review
9 days ago
Verified review
My favourite shop
I always take my first steps in purchasing bicycle parts to bike-discount.de
Good prices, good after-sales customer service, hassle-free returns of accidentally wrongly selected components. I've never had a bad experience here.
Report review
9 days ago
Verified review
Excellent. 5 out of 5.
They became my primary online shop for everything bike-related since I discovered them online. They offer a huge choice of products, the best prices worldwide, fast shipping, and reliable customer support. 5 stars out of 5.
Report review
5 days ago
Verified review
I would like to thank the staff of by discount for a good product delivered on time. Among the wishes, I would like to see the delivery of larger goods to Canada, such as, for example, wheels and other large goods. Thanks.
Report review
11 days ago
Verified review
I ordered a bike and everything went great. The delivery time was long due to the spring season. The bike arrived home well packed. Comes with instructions on how to get the bike ready to ride. No complaints! - Finland
Report review
Mar 27, 2024
Verified review
As a regular customer I appreciate the variety of choices available. When item are not available I am notified immediately thus allowing me to pick a different item. I also like the prices and the speed of delivery.
Report review
Apr 6, 2024
Verified review
Easy return policy. Printed the return form, placed it in a box, sent the package back to bike-discount.de by post and all was processed easily and quickly. Other than that, everything was also fine and quick.
Report review
4 days ago
Verified review
Transport/shipment, it would be very positive if the carrier provided an indication of the expected delivery date. I never know when we will be able to receive the order, it depends on the freight forwarder.
Report review
Mar 23, 2024
Verified review
One of the best around
I have bought many things from this shop. Very easy to order and communication is excellent. One item was omitted from my last order in error and was sent on as soon as I alerted them. Highly recommended.
Report review
Mar 22, 2024
Verified review
Good product for a good price, smooth webshop and on time delivery
Ordered a RockShox fork from this shop. The price was very good, the webshop was easy to navigate and I appreciate the possibility to use the connection to Amazon account. The delivery was also on time.
Report review
Apr 4, 2024
Verified review
Fast delivery, good quality but high shipping costs for abroad
I like very fast delivery and very good quality for good price.
Only shipping costs are high for abroad buyers and due to high shipping costs are products prices sometimes not attractive anymore.
Report review
4 days ago
Verified review
Overall trustworthy, large assortment and good prices.
I’ve ordered many parts at this webshop. It takes a few days, but prices are good, I’ve never had a wrong delivery and there’s never a fuss about a return. Their assortment is vast.
Report review
5 days ago
Verified review
Excellent choice and value for money.
I was able to get what i was looking for when other mtb sites didn't have it.
Delivery tp Ireland was super quick and very reasonably priced.
Report review
6 days ago
Verified review
Expensive shipping costs in Greece
I would put 5 since the prices are really good but the bad thing is that the shipping costs in Greece is 15 euros which makes the parts almost the original price from other stores
Report review
12 days ago
Verified review
Good inventory and prices, and fast delivery
Good inventory and prices. They were able to cancel my order on my request because I forgot to add some things which I really appreciated. To top it all up, the delivery was fast!!
prezzi comprtitivi e buona scelta. Sarebbe bene che lo spedizioniere inbiasse una mail per il giorno di consegna, indicando, se non una fascia oraria, almeno mettina/pomeriggio.
Fast answer
21 day since I have ordered and make a payment and still no response
I would like to know what is going on with my order and how long it will take to get my order
Report review
13 days ago
Verified review
Hassle-free order fulfillment
The order was completed on time declared on the website, the bike was assembled and well packed in a box, all I had to do was tighten the pedals and straighten the handlebar.
Report review
Mar 28, 2024
Verified review
The package was damaged during transit, clearly the fault of the transport company. After reaching out, they immediately resend the damaged and lost products. Great service!!
Report review
5 days ago
Verified review
Good service!…
I made a wrong order which they canceled quite quickly so I could make the correct order after that everything was fine. The quality of the product excellent. Very pleased
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.