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Top positive review
Aug 10, 2023
Verified review
1.Provision of assurance that a little-known enterprise in a distant land was trustworthy.
2. Excellent follow-up communications.
3. Improvements: Registering/purchasing was clunky, repetitive and did not follow U.S/Western models, e.g. use a checkbox instead of having customers repeat information destination data. Get a native English speaker to review all instructions.
Sale prices don't differ much from regular prices. $40.00+ dollars in FEDEX 2-Day shipping charges do NOT arrive in 2 days. 9 Calendar days passed before my order arrived. Every box was bent, trashed or torn on arrival. Packing material was 2 layers of bubble-wrap and other plastic packing trash in a wimpy, soft box. The only item properly packaged was a single paint brush (out of 6 I paid for) Look at the pictures.
Arma Hobby stinks! I will be doing NO MORE business with this Polish model kit supplier! I won't tell others how to spend their hobby $$. You decide for yourself.
Even in the English website (merchant website, ie. to buy models) there were some parts that were in Polish.
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Aug 9, 2023
Verified review
Product was excellent and arrived very quickly considering it came overseas (Poland to Canada).
Only problem I had was using a credit card to pay for the order, switched to PayPal and everyting worked out fine.
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Oct 23, 2023
Verified review
excellent services and very good value on postage looking forward to ordering again.
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Jun 21, 2023
Verified review
First time I had ever used the site. It seemed to work resonably well.
Arma Hobby needs to one-up their shitty packing game for international shipping!
Sale prices don't differ much from regular prices. $40.00+ dollars in FEDEX 2-Day shipping charges do NOT arrive in 2 days. 9 Calendar days passed before my order arrived. Every box was bent, trashed or torn on arrival. Packing material was 2 layers of bubble-wrap and other plastic packing trash in a wimpy, soft box. The only item properly packaged was a single paint brush (out of 6 I paid for) Look at the pictures.
Arma Hobby stinks! I will be doing NO MORE business with this Polish model kit supplier! I won't tell others how to spend their hobby $$. You decide for yourself.
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Answer by armahobby.com
Aug 30, 2023
Sir, we are very sorry for damaged parcel received. You can receive free replacement of damaged parts either submitting claim on page https://www.armahobby.com/webpage/support-faq.html or contacting shop directly (please return email with orter details received from shop). We would be happy to help you.
Nov 25, 2023
Verified review
BAD CUSTOMER SERVICE !!
Back on 14 Nov. 2023 I placed an order for the Hurricane IIC Jubilee boxing plus 2 extras. The total cost was 58.42 EUR which I paid via Paypal with confirmation. I have tried to contact armahobby 3 times for a status on my order: 15 Nov., 20 Nov., and finally 24 Nov. Nobody returns my messages. This is my first order with arma. The order # is 18167 ... could you please help ?? Don / Canada
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May 15, 2023
Verified review
As I've purchased an item on pre-order I can't honestly give you a proper assessment. Perhaps you need to drill down and determine that this is a preorder and not ask/prompt me for a response when I haven't received the itemn yet.......do your homework and doe diligence before you ask the question!!!
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Nov 18, 2023
Verified review
Website purchase was inconsistant
Buying experience was annoying in that I bought items that were listed as low stock (but available) and afterwards was informed that they were backordered with no timeframe for delivery.
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