Reviews for COEUR DE LION
4.75/5.00
Excellent
How is the rating calculated?
COEUR DE LIONReviews
: 130ExcellentCertified
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COEUR DE LION- Logo - reviews
COEUR DE LION - Timelessly beautiful jewellery–handmade in Germany
Discover timelessly beautiful jewellery – handmade in Germany: elegant necklaces, casual bracelets, sophisticated rings, delightful earrings. Round these pieces off with elegant watches that are the stylish counterpart to our jewellery. Discover fresh styles, current jewellery trends and many exciting favourite combinations. Have fun shopping!
Contact
Krefelder Straße 32
70376 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 15419
Authorised representative
Markus Lampe
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2021-12-16T09:25:01Z 6 months ago
I had a problem with some jewellery I had received a few months ago, so I emailed customer service for advice. They sent me a returns label and forms clear instructions what to do. A couple of weeks later I received replacements. Great service.
It would have been helpful if you could have let me know/confirmed what was happening about my jewellery as I didn’t know if you were repairing or replacing; and I also didn’t know that you were posting it back, so the package arrived unexpectedly. That said I was delighted, thank you
the most relevant critical review
2022-04-19T09:57:15Z 1 month ago
1. Provide complete address to the delivery company.
2. For future: Consider inserting a line for telephone contact, it simplifies the delivery.
3. If contacted by a client who searching help (with not delivered order) the message answer "please help yourself" is not the thing the client sought for.
Thank you for your consideration and improvement.
COEUR DE LION- Logo - reviews
Answer by COEUR DE LION
1 month ago
Dear customer, thank you for your feedback!
The complete address was transferred to the shipping service provider, but there was an address error that caused a delay.
We have gratefully accepted and implemented your suggestion with the telephone number. We apologise again for the inconvenience caused to you.
Yours sincerely, Your COEUR DE LION Team
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-12-16T09:25:01Z 6 months ago
I had a problem with some jewellery I had received a few months ago, so I emailed customer service for advice. They sent me a returns label and forms clear instructions what to do. A couple of weeks later I received replacements. Great service.
It would have been helpful if you could have let me know/confirmed what was happening about my jewellery as I didn’t know if you were repairing or replacing; and I also didn’t know that you were posting it back, so the package arrived unexpectedly. That said I was delighted, thank you
Read more
2022-04-19T09:57:15Z 1 month ago
1. Provide complete address to the delivery company.
2. For future: Consider inserting a line for telephone contact, it simplifies the delivery.
3. If contacted by a client who searching help (with not delivered order) the message answer "please help yourself" is not the thing the client sought for.
Thank you for your consideration and improvement.
COEUR DE LION- Logo - reviews
Answer by COEUR DE LION
1 month ago
Dear customer, thank you for your feedback!
The complete address was transferred to the shipping service provider, but there was an address error that caused a delay.
We have gratefully accepted and implemented your suggestion with the telephone number. We apologise again for the inconvenience caused to you.
Yours sincerely, Your COEUR DE LION Team
Read more
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Reviews for COEUR DE LION
4.75/5.00
Excellent
How is the rating calculated?
Trustmark for COEUR DE LION
Status:
updated on: 22/05/2022
certified since: 12/01/2021
COEUR DE LION is checked and certified according to the Trusted Shops quality criteria
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- Protection of personal data
- Clear ordering process
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At COEUR DE LION, you can use the guarantee from Trusted Shops and protect up to €2,500 . Find out more
Details about COEUR DE LION
COEUR DE LION- Logo - reviews
COEUR DE LION - Timelessly beautiful jewellery–handmade in Germany
Discover timelessly beautiful jewellery – handmade in Germany: elegant necklaces, casual bracelets, sophisticated rings, delightful earrings. Round these pieces off with elegant watches that are the stylish counterpart to our jewellery. Discover fresh styles, current jewellery trends and many exciting favourite combinations. Have fun shopping!
Contact
Krefelder Straße 32
70376 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 15419
Authorised representative
Markus Lampe