FixPart.no- Logo - reviews

FixPart.no
Reviews:

2,969 reviews in the last 12 months4,709 total reviews  

4.64
Excellent
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Top positive review

Oct 18, 2023
 Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.

Top negative review

Nov 7, 2023
 Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part. I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product. I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request. I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no

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May 25, 2024
 Verified review

One hour after buying the Product a cancelled

One hour after buying the Product, I tried to cancel the purchase without any success. You still sent me the Product and I have now informed the transport company to return the Product. I will be expecting my refund very shortly.
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Answer by FixPart.no
May 27, 2024
Good day, To ensure that your order is delivered to you as quickly as possible, it is processed directly by our system and passed on to the carrier. It is therefore unfortunately no longer possible to change it. If you have any questions about your order, please let us know. Bram, FixPart customer service
3 days ago
 Verified review

Ikke rom for reklamasjon/retur

Dere har tydeligvis ikke rom for reklamasjon/retur, når dere sender en vare som. Ikke stemmer med beskrivelsen deres……. Det er jeg veldig skuffet over Selv om d sto ingen retur mulig, så MÅ beskrivelsen stemme
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11 days ago
 Verified review
Wrong item. No returnlabel in the box. No answer when I wrote to your helpdesk and asked for: • returnlabel • sending me the right product, attached the serialnumber of my Bosch fridge
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Answer by FixPart.no
8 days ago
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. Unfortunately, the product you ordered is not suitable on that basis. We have sent you more information on how to return your product to us. Bram, FixPart customer service
May 28, 2024
 Verified review
Your response to my order was very swift, but it is too combersome and slow to get in touch and get a response from your customer service
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Answer by FixPart.no
May 30, 2024
Hello, I'm sorry to hear that. We have sent you the return instructions which will allow you to return the product. Bram, FixPart Customer Service
4 days ago
 Verified review
Godt produkt, men sakna montringsanvisning. Måtte googla for å få det til. Alt for mykje unødvendig emballasje!
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12 days ago
 Verified review
Vi måtte vente lenge på varen, men jeg fikk raskt svar når jeg etterspurte varen.
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12 days ago
 Verified review
Feil del levert, ikkje den som var avbildet. Prøvd på retur men det er bare mas
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Answer by FixPart.no
11 days ago
God dag, jeg beklager å høre at du ikke er fornøyd med produktet. Jeg ser at du ikke har bestilt riktig produkt. Vi har sendt deg returinstruksjonene som du kan bruke til å returnere produktet. Bram, FixPart kundeservice
9 days ago
 Verified review
Expensive when i order only one small part post is same price as part.
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May 27, 2024
 Verified review
Kanskje ikke deres ansvar, men postgang tar for lang tid.
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8 days ago
 Verified review
Everything is ok. but the price was a little to high;-)
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13 days ago
 Verified review
It takes too long until product is delivered
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Answer by FixPart.no
12 days ago
Hello, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery has been slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
May 29, 2024
 Verified review
Pakken kom hurtig helt hjem. Flott levert.
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Answer by FixPart.no
May 30, 2024
God dag, jeg beklager å høre at du ikke mottok bestillingen din i tide. Dessverre ble leveringen litt forsinket, noe vi beklager. Hvis det fortsatt er noe galt med produktet, vennligst gi oss beskjed. Bram, FixPart kundeservice
May 20, 2024
 Verified review
I did not resive the part yet.
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Answer by FixPart.no
May 22, 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
May 21, 2024
 Verified review
Ennå ikke mottatt varen.
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Answer by FixPart.no
May 22, 2024
God dag, jeg beklager å høre at du ennå ikke har mottatt bestillingen din. Jeg ser at den fortsatt er på vei. Vi har sendt sporingen som gjør at du kan følge forsendelsen. Bram, FixPart kundeservice
May 29, 2024
 Verified review
Reduce the price.
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Answer by FixPart.no
May 30, 2024
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
12 hours ago
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6 days ago
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11 days ago
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May 29, 2024
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May 24, 2024
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