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FixPart.no
Reviews:

2,452 reviews in the last 12 months3,630 total reviews  

4.65
Excellent
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Top positive review

Oct 18, 2023
 Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.

Top negative review

Nov 7, 2023
 Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part. I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product. I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request. I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no

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Nov 24, 2023
 Verified review
GOT the right part, ok service, but a smal part could have ben sent cheeper. A lettlest difficulty in finding the right part
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Nov 10, 2023
 Verified review
Forferdelig. Varer med levering blir dyrere enn i Norge, og leveringstid stemmer ikke med det som oppgitt på nettside.
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Nov 3, 2023
 Verified review

Ceramic topp

the ceramic hob I ordered from you was cracked when I received it. Sent an email but got no reply
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Answer by FixPart.no
Nov 7, 2023
Bună ziua, îmi pare rău să aud că produsul nu a fost livrat în stare bună. V-am contactat pentru a vedea ce putem face pentru dumneavoastră. Ne cerem scuze pentru neplăcerile create. Bram, serviciul clienți FixPart
Nov 17, 2023
 Verified review
Dere sendte meg en del som absolutt ikke passet til min kaffemaskin! Helt bortkastede penger
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Nov 2, 2023
 Verified review
Ordered a pump for my Washing machine. Ordered it by Numbers but still wrobt part showed up…
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Answer by FixPart.no
Nov 3, 2023
Good day, We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Nov 12, 2023
 Verified review

Prices exceeding value

Your prices i.e. a small spring, an internal part, set to almost NOK 400 is out of line.
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Nov 24, 2023
 Verified review
Extremely stupidly expensive. Will NEVER buy from you again.
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Answer by FixPart.no
Nov 27, 2023
God dag, det var leit å høre at du ikke er fornøyd. Vi har et billigere alternativ tilgjengelig for mange produkter. Ta kontakt med oss hvis du ønsker mer informasjon om dette. Bram, FixPart kundeservice
Nov 7, 2023
 Verified review
Very expensive. Otherwise quick and efficient.
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Oct 28, 2023
 Verified review
Dobbelt så dyrt i forhold til feks Elkjøp.
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Nov 15, 2023
 Verified review
Use less than week to resolve support
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Oct 30, 2023
 Verified review
I have not recived wath i orded
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Nov 18, 2023
 Verified review
Passer ikke angitt modell
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Answer by FixPart.no
Nov 20, 2023
God dag, jeg beklager å høre at produktet du bestilte ikke passer. Basert på et typenummer kan vi avgjøre om et produkt passer til en bestemt enhet. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Bram, FixPart kundeservice
Nov 14, 2023
 Verified review
Expensiv, but right parts
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Answer by FixPart.no
Nov 15, 2023
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
Nov 20, 2023
 Verified review
Delivery time
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Nov 1, 2023
 Verified review
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Answer by FixPart.no
Nov 2, 2023
God dag, det var leit å høre at du ikke er fornøyd. Vi har kontaktet deg. Juliette, kundeservice FixPart
Mar 24, 2023
 Verified review

Det tok 4 dager ekstra p.g.a idiotisk levering

Det tok 4 dager ekstra p.g.a. deres idiotiske form for frakt. 1.dag forsøkt levert på døra om kvelden. Det er ikke mulig. 2. dag forsøkt levert på døra om kvelden. Fortsatt ikke mulig. 3. dag. Ligger på Stokke. 4. dag hentemelding på posten langt utpå dagen. Hvorfor kan dere ikke sende det direkte med henting post i butikk? Da hadde jeg fått varen med en gang. Ringte kundeservice på posten allerede første dag om at levering på døra ikke er mulig. De sa de ikke kunne gjøre noe fordi dere som firma valgte denne måten å sende varer på.
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Answer by FixPart.no
Mar 27, 2023
God dag, jeg beklager å høre at du ikke mottok bestillingen din i tide. Jeg ser at det faktisk var en viss forsinkelse fordi produktet var utsolgt. Vi beklager dette på det sterkeste. Det var ikke mulig for leveringssjåføren å levere den fordi det ikke var noen til stede på leveringstidspunktet. Jeg ser at bestillingen din nå er levert. Hvis det fortsatt er noe galt, vennligst gi oss beskjed. Michèle, FixPart kundeservice
Jun 21, 2023
 Verified review

Philips vacuumer adapter delivery

I ordered an adapter for electric power to my Philips vacuum cleaner using a picture presentation from your firm. There was no information available as to specifications for the adapter henceforth I had to take the chance that I would get the right one. Alas it did not work when I tried it. After some research I have found that I need an adapter for 25 voltage while the one I got is for 29 voltage. I advise you to add necessary specifics. On the positive side the delivery was right on time!
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Oct 24, 2023
 Verified review
Your knowledge of the products you sell are close to zero. Your return service is shamefull and expensive for the customer. Your demands when it comes to returning useless or wrong products are tedious, non-informative and down right unreasonable. I bought 2 produktsiden from you. Both were wrong and did'nt fit. It cost me half the price of the produktsiden to return it, and still you say you ned moren documentation. It is unacceptable customer support.
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Oct 11, 2023
 Verified review

Lite opplyste kundebehandlere

Jeg henvendte meg to ganger med spørsmål om å kjøpe ny lader/ strømtilførsel til en hårklippemaskin, begge henvendelsene ble besvart med at de ikke hadde lader til produktet mitt. Når jeg så henvendte meg til Elkjøp, som ikke selv hadde denne laderen, kunne de vise meg at Fixpart hadde den… Så da bestilte jeg den selv om Fixpart selv to ganger sa at de ikke hadde den! Noe bedre opplæring av kundeveiledere kan nok trenges.
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Answer by FixPart.no
Oct 12, 2023
God dag, jeg beklager at vi ikke har vært i stand til å svare ordentlig på spørsmålet ditt. Jeg ser at bestillingen din er levert. Hvis det er noe galt med produktet, vennligst gi oss beskjed. Juliette, FixPart kundeservice
May 21, 2023
 Verified review

Slow service.

First of all, it took so long tme before you understood what I wanted (like I asked for a filter, and you suggested a shelf for the door in my fridge). After a lot of mails, you finally found the right filter, I ordered it imedeately, ang you confirmed the delivery to go on the 9th of Mai, Thats when I paied also. I have still not received my filter after 12 days. Thats pretty poor. Regards Henning
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Answer by FixPart.no
May 23, 2023
Good day, Unfortunately, your order has been lost. We have just sent you a new one free of charge.  I apologise for any inconvenience this may cause. Michèle, Customer Service FixPart