FixPart.no- Logo - reviews

FixPart.no
Reviews:

3,132 reviews in the last 12 months4,974 total reviews  

4.63
Excellent
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Most relevant positive review

Oct 18, 2023
 Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.

Most relevant negative review

Nov 7, 2023
 Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part. I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product. I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request. I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no

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Apr 14, 2024
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Apr 4, 2024
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Bad customer service

I bought a new led for my oven fan. Was very happy when the new product arrived and matched the old one exacly. After installation LED truned on fine, but after a few hours it did not work. I reinstalled it and it worked. Over the next few days i had the same issues where it stops working and has to be reisntalled. Eventually i reached out to their support sugesting i bought a defective product. The customer agent insists that i bought the wrong product, without providing propper documetation for it. I try to explain to them that this is the right one using the user manual as a source, as well as pictures of the old LED and the new LED for comparison to no avail. The evantualy give me the alternative of retruning it but put the cost of return package on me. This was a frustrating custumer service expirance. I dont belive i should pay the cost or retrun shipping when i did not get a working product.
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Apr 13, 2024
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Blei skuffet då jeg mottok pakken fra Dere. Jeg bestilte og betalte for ett helt skjærehode , jfr. bilde som fulgte med bestillingen, til min barbermaskin. Men det jeg fikk var tre kniver til skjærehodet. Så jeg mener at leveransen ikke svarte til det jeg bestllte og forventet. Med vennlig hilsen Leif E. Heggen
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Mar 19, 2024
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Fikk feil vare, måtte betale retur helt til Italia!!! Dette er for dårlig. FixPart Norge bør være mottaker for retur i Norge, så sender de den videre til leverandør. Sikkert greit om du får det du bestiller, om ikke så begynner pengene og trille!! Blir artig og se om jeg får pengene igjen..
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Mar 18, 2024
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Utrolig dårlig service, bestiller pakke som blir da levert i en butikk i en hel annen bydel jeg bor et godt stykke unna. Sender e-post som de ikke kan svare helt på mitt spørsmål om hjelp. Hvorfor betaler man nesten 100kr for levering som du må da kjøre 20 min for å hente?
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Apr 5, 2024
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I ordered three related small products to a Bosch coffe-machine and they come in three separate deliveries at three differensiert days. Not at all as expected and not at all sustainable logistics. Never again.
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Mar 31, 2024
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Har ikke fått produktet jeg kjøpte av dere og begynner og lure på om det kommer. Det har gått lenge siden jeg bestilte og jeg burde fått produktet for lenge siden. Er ikke fornøyd med denne forsendelsen.
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Mar 18, 2024
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I have ordered and paid for a part not delivered yet!!! Please tell FixPart to deliver my heatelement for my owen! Ordrenr.202402609897 Regards, Per Arne lundekvam
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Apr 5, 2024
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Returnerer ikke penger

Returnerer ikke pengene! Fikk feil vare som jeg sendte tilbake for over 2 uker siden. Fixpart har fortsatt ikke refeundert meg. Skal anmeldes til forbrukerrådet.
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Mar 21, 2024
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We recieved the wrong valve for our washing Machine. See pictures for more info. The last picture is the old and correct one. Please send the correct valve
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Mar 19, 2024
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Dere sier å dere forsøkte å levere 8 mars. Eg var hjemme den dagen men ingen kom den dagen eller prøvde å ringe meg. Har fortsatt ikke fått delen
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Mar 25, 2024
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Bestiilte transport skruer til vaskemaskin et sett innholder 3 skruer men jeg fikk bare en stj
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Apr 5, 2024
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Well , the price was awful . But product was fair quality
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Mar 16, 2024
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Fikk ikke vare jeg bestilte men en annen
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Mar 21, 2024
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Very expensive!!
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Apr 12, 2024
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Better service
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Apr 9, 2024
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Apr 9, 2024
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Apr 8, 2024
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Apr 7, 2024
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